Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Due to a limited number of connecting rooms, please contact the hotel to book an appropriate room type.
Family Plan Policy
Children 12 years or younger sleep for free in the existing bedding of a room shared with a paying adult. Cribs are complimentary.
Check-In & Checkout Policies
Early Arrival Policy
Check-in time is 3pm. The hotel will try to accommodate early check-in requests, subject to availability. A check-in before 12 noon will incur a fee of 50 EUR.
Early Departure Policy
Room rates are based on the length of your stay. If you check out earlier than your original departure date, your rate may change to the rate based on your actual length of stay, and you will be charged retroactively.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
A 2pm late checkout is available upon request, subject to availability. Elite level Starwood Preferred Guest members are allowed a 4pm late checkout upon request. Late checkout beyond the confirmed grace period and before 6pm will incur a day rate charge. Guests departing after 6pm will be charged one additional night at full rate.
Package Handling Policy
As you plan your trip, please note that the hotel is delighted to assist you with receiving packages sent to the hotel under your name. Please keep in mind that there is a 15 EUR handling and storage fee per package, per day which will be added to your folio/room bill. Due to the volume of packages we receive, we will only accept packages for guests who are currently in-house or arriving within 3 days. All other packages will be refused. The package must clearly have the name of the guest in-house or arriving to be accepted. The hotel does not assume any liability and is not responsible for lost or damaged items.
Dogs weighing up to 60 kilograms are allowed. A 15 EUR cleaning fee will be charged. Pets are not permitted in the restaurant area. The hotel does not offer pet amenities.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A 500 EUR cleaning fee will be charged to any guest who violates the smoking policy.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A valid credit card/debit card is required at check-in for the amount of your stay, plus an amount to cover incidentals. Cash will only be accepted at check-out.