Rated 5 out of 5 by smr232 Outstanding Hotel, Service and Value
Lovely hotel, friendly staff and unbelievable value!
-free shuttle service to local destinations
-free beer / wine / dinner (fruit, cheese, burgers, hot dogs, beans, potato salad the night I stayed)
-kitchen stocked with plates, glasses, wine opener, dishwasher, refrigerator - everything you need to get comfortable and stay a while
I don't know why anyone would pay more to stay at a "full-service" hotel.
I'll be back next time I'm in Dallas!
May 8, 2012
Rated 5 out of 5 by MilanoNV Wedding & Stay
My nephew got married at this hotel and I stayed here for 3 nights prior & after the wedding. The staff did a wonderful job at getting the room ready for the wedding and worked with the wedding party very well to ensure a special day for my nephew and his bride! The room I stayed in was absolutely wonderful! Large room with a full-size refridgerator, countertop stove, flat panel TV, sectional couch seating area, and a very comfortable bed. The bathroom was a work of art! Breakfast was good, but not spectacular. The staff was very friendly and helpful. Salt water pool!
June 14, 2012
Rated 5 out of 5 by TLH101 little luxuries count
As a woman traveling alone, security and creature comforts are always at the top of my list. Felt safe. VERY comfortable room; everything sparkling clean and well maintained. Nice influences in small ways - roman blinds, rainfall shower, super beautiful bed.
I strongly suggest that the "store" from which we can purchase food, beverages, etc., to be used in our rooms be of a MUCH higher quality and selection! I saw carbohydrates, sugar, and preservatives. Please upgrade that. Also, with all the lovely room amenities, a REAL coffee maker would be nice. I appreciated the real cups, dishes, silverware, and recycling options in the room. I did not eat the breakfast offered (lots of people did!) as I was on the run every morning.
Overall, I would stay here again.
May 14, 2012
Rated 5 out of 5 by TravelinKen Eco Friendly and Well Maintained
I stayed at this hotel because it was part of the SPG hotels and I was curious to see what an Element hotel would be like compared to the other SPG properties. I was in town for a convention at the Irving Convention Center and was only in town one night so I figured I would try it out even though it’s a SPG Category 2 hotel.
As I parked the car and noticed the outside of the hotel it was clean, well maintained and looked very inviting. We were off to a good start. As I attempted to check in (1:30pm) the front desk staff took my ID and credit card and told me that rooms were not ready and that I should come back later. I asked if I could check my luggage and he taped a note to it (no claim checks) and said it would be stored in the back. I asked if my Platinum number was on file to which he replied – Yeah, it’s there. That snapped me back to reality that I was not at an upscale SPG property. He didn’t even have a name tag on but was dressed similar to other hotel staff. He had no clue about the SPG rewards program – amenity, late check out, etc…
I left the hotel to grab lunch and returned close to 3pm and the room wasn’t ready but the (different) front desk person called housekeeping and in a few minutes was able to check me into my room. I had an executive room and it was well maintained also. Sometimes eco-friendly hotels can start looking worn immediately because they aren’t maintained. So far everything looked clean and fresh. The eco-friendly table was starting to show some dings but nothing major. I have a feeling this furniture will need replacing quickly and as long as they do that this will continue to be a comfortable hotel. I couldn't get the temperature to go below 72 degrees which I felt was a "eco friendly" feature of the hotel. Just FYI for those who like it very cold in their rooms.
A few hours after check-in I received a call from the manager on duty to check and see how my stay was going. I discussed my check in experience and she listened and apologized that I didn’t have a great experience. She explained that the hotel was sold out the previous night so that is why it took a little longer to get all rooms ready for that day which was also a sell out and that the staff should have been friendlier and offered an explanation. As far as the SPG rewards program she offered to comp the water I bought in the hotel market and offered me some bonus points as a gesture of goodwill.
Even though I had a not-so-great check-in experience, I am still giving this hotel 5 stars (compared to other similar eco-friendly hotels) because it’s well maintained and the manager genuinely wanted to address any concerns with her staff. When I went down to the lobby that evening and the next morning there were 3 staff people cleaning floors, dusting and cleaning all the fixtures in the large lobby. That impressed me. This hotel would be perfect for families or even businessmen on a tight corporate budget.
June 28, 2012
Rated 5 out of 5 by juleswil2 By far the BEST hotel I've EVER stayed for travel in!!
I stayed for three months in this hotel and they truely made it a second home for me. The staff is fabulous. The rooms are amazing; bed is comfy, kitchen has everything you need, office/living area is perfect for gettting your work done at night and on weekends, plus everything is reliably clean, safe & secure. The shuttle service is great and they are very accomodating. Plus, they have a happy hour with complimentary food and drinks that is second to none!! I would never stay any where else in DFW.
November 7, 2011
Rated 5 out of 5 by DeeGo14 Had Another Wonderful Stay
I am checking out after a two week non-consecutive stay at the hotel, and I'm saddened to finally have to leave. However, it would be my first choice of a stay again and I would definitely hold a meeting or a special function with the quality of the facilities and the professionalism and warmth of the staff.
March 8, 2014
Rated 5 out of 5 by Traveler913 Above and beyond
I wasn't feeling 100% when I came to Irving. I was sure the bitter cold had lessened my immune system and I needed some hot soup and cocoa. Upon check in, I asked one of the ladies if they had soup. She immediately reached in the back and said, "it's not homemade, but it's soup - will this work?" as she handed me a container of ramen. As I began to walk away, I turned around and asked Raymond if they had cocoa, he excused himself and came back to notify me that he asked the driver to get some and he would deliver it to my room when the driver returned. The beds are wonderful! Despite the way my trip had started, I left my trip feeling pretty refreshed. Thank you!
February 13, 2014
Rated 5 out of 5 by Colusaca Great Place to Park and Fly
We have stayed here twice now, as we have needed to park for more then 2 weeks, and this hotel will accommodate these needs. Plus it is a great place to stay.
March 9, 2014
Rated 4 out of 5 by william99 Excellent stay
Hotel was clean and modern. Suite was large and comfortable. Great beds. Really liked kitchenette with full size fridge and microwave. Didn't heat anything on stove but appreciated the convenience of having it. Convenient location off Interstate 635, close to DFW Airport and stores and restaurants in Grapevine. There were several places to eat very close to the hotel,, including Jimmy John's Starbucks, Cavalli pizza, and a McDonald's that was a short walk from the front door of the hotel. The only tiny complaint we had was that there was no bacon or sausage at the complimentary breakfast. We would definitely stay here again.
September 3, 2013
Rated 5 out of 5 by JohnInNJ Best Starwood for business in DFW metro
After stays at both the Sheraton Fort Worth and aloft Las Colinas, the Element DFW North is at the top of my list. As a business traveler I had all the comforts of home thanks to free dinners in the outdoor courtyard, purified water faucets in the room, and friendly service. I drive an extra 15 mi each way to the office just to stay here.
April 17, 2012
Rated 5 out of 5 by whatever Great Deal in Dallas/Fort Worth
It was my first stay at an Element by Westin and I loved it. As an SPG Platinum, I see a lot of hotels and this was a really good property. The Address doesn't come-up on GPS systems, but it isn't tough to find it, so look it up ahead of your visit to know directions. Hotel staff are really helpful and friendly, the evening happy hour reception is great and breakfast menu has minor changes to make it less boring if you sty a few nights in a row. The Element DFW Airport is a great deal in Dallas/Fort Worth and is not at the airport, so no aircraft sounds to disturb your sweet night's sleep.
November 24, 2013
Rated 5 out of 5 by TerriN Impressive
Arriving in the height of the storm at 1:30 am I was greeted by a impressive front desk employee who was friendly and welcoming. When I got to my room I was impressed with the set-up cleanliness and appeal to the business traveller. I will definitely stay again.
March 24, 2012
Rated 5 out of 5 by Bittis1 A Bresh of Fresh Air
I absolutely love how fresh the hotel smells when I walk in. For me a first impression is not only what I see but what I smell. Breakfast was very good. Lots of fresh items. Coffee is always good. Bed was very comfortable and love the setup in the rooms.
April 5, 2012
Rated 5 out of 5 by darcycomm Great hotel, hard to get in
There is a reason the hotel seems to be full every week, it's a great property. It certainly met all of my expectations and then some. This was my third stay here and I have had zero disappointments.
February 12, 2012
Rated 5 out of 5 by Henderson404 Great Staff /Great Place for extended stay
I stayed at The Element Dallas Fort Worth Airport North from 01/2013 - 12/2013 while working with different clients around the Dallas Metro-plex area. Regardless where my client was I would always make the 30 minute drive back to The Element Dallas Fort Worth Airport North because the staff made me feel comfortable and welcomed me as if I was at home.
Duchess and Raymond were phenomenal with assisting me with all my special requests and needs during my very long extended stay at their hotel. With their excellent customer service I would always recommend this place to any and all colleagues and potential clients/customers.
As I continue to travel around the world for work, other SPG hotels will have their work cut out because Duchess and Raymond has me spoiled!! Great job The Element Dallas Fort Worth Airport North!!
SPG Platinum since 2009
January 11, 2014
Rated 5 out of 5 by srock great stay
great stay. staff very helpful in every area, room and overall hotel clean. heated pool was great. super breakfast.
March 3, 2014
Rated 5 out of 5 by rklight45 Friendly staff, great location
I've stayed here on a regular basis for the last two years and I always get a friendly greeting. Raymond and Duchess are especially warm and helpful. The rooms are clean and spacious and the location, in Las Colinas, is great - far from the traffic and noise of Uptown Dallas but still convenient to everything. Element DFW is always my first choice in the Metroplex!
January 12, 2014
Rated 5 out of 5 by Sweetbrown Fabulous!
Love the element, there need to be more in the chain.
March 2, 2014
Rated 1 out of 5 by WorldwideRoadWarrior Poor Experience for an SPG Pre-Paid Reservation & Member
As a business traveler that spends many nights in hotels, this was my fast stay at this hotel and it is my LAST. As a member of the SPG Hotel loyalty program with almost a 75 stays, I booked my room almost a month before my stay for 3 nights and decided to take advantage of booking my room at the cost savings rates that required me to PREPAY for my stay.
Well after a long day of meetings and travel as I was driving to the hotel around 9:00pm I get a call on my cellphone asking me if I was going to be checking into the hotel this evening. I told them yes; in fact I was about 10 minutes away. They informed me that they were overbooked and would not able to accommodate me at the hotel that evening. I told them I would be there soon and that there must be an error since I prepaid for my room.
When I arrived they informed me that they would have to "WALK ME" to another hotel because they didn't have a room for me. I explained to the front desk staff there must be an error since I had paid for my room in advance. They apologized but told me they had given my room to someone else. Imagine that! They decided to sell the room that I had already paid for too someone else! I guess that marketing their hotel as a "green" hotel means more than environmentally friendly it means they wanted more "green" as in money by selling prepaid rooms to other guests.
What was a real shock to me was they keep telling me they have no control over what 3rd party companies do with their reservations. I guess that they thought I had booked my room through a company like Hotwire or something. When I explained that I had booked my room directly from their website (SPG.com) and not a 3rd party, so I guess loyalty to the hotel brand doesn't mean anything to them. The General Manager did give me some options: 1. they would pay for a room at a Sheraton hotel about 15 minutes away for the night, and then return back to their hotel for the remaining 2 nights or 2. They would cancel my whole reservation, credit my SPG loyalty account 3000 points, and I would need to find someplace else to stay.
Not much of choice since it was after 9:30 at night and I was exhausted and want to go to bed to get some sleep before my meeting the next day. So I optioned to be "walked" which meant they gave me a letter and driving directions to the other hotel.
As for this hotel it is just as others that were lucky to have their rooms available and not “walked" have reviewed; nicely appointed rooms, large bath, etc. With the exception that I was never told about the refreshments available in the lobby or that they served breakfast in the morning when I returned for the remainder of my stay. So, I got something to eat and a coffee at Starbucks across the street.
Be cautious when booking rooms PREPAID at this hotel or through their website. Because that room you paid for doesn't guarantee they won't sell the room to someone else before you arrive. Please understand that I didn't guarantee my room with a credit card, I PREPAID for the room.
As for me, I won't return to this hotel and maybe not to any of the hotels that are part of the SPG loyalty group (Sheraton, Weston, etc), and I will not prepaid hotel reservations again because they won't guarantee the room you PAID for at the hotel you have the reservation at.
Oh and when I went to schedule the free shuttle ride to the airport; it was not available at the time I needed to leave (8:30am). So I had to take an earlier shuttle.
June 28, 2012
Rated 5 out of 5 by dbwilson30 Wonderful Staff and Very Clean Facility
Staff was very friendly upon check-in and recommended several places for me to eat since I was unfamiliar with the area. The rooms were large and very clean and met all my business needs.
February 27, 2014
Rated 5 out of 5 by delayed Bright spot to a long delay
After missing my connecting flight, I was left at DFW to find my own accommodations for the night. SPG quickly found me a room at the Element which offered shuttle service. Although the shuttle was delayed in picking me up, when I arrived at the hotel I was impressed with the facility. Everything was modern, clean and comfortable with great design and decor. The linens and towels were superb. The hot breakfast was an additional treat and the shuttle back to DFW was on time. I stayed 6 hours at the hotel, but it was the bright spot of an otherwise long travel day.
August 8, 2012
Rated 5 out of 5 by Mike Great staff!!!
Man I stay in a lot of hotels all over the world and I have yet to meet a more accommodating staff from a hotel in this price point!!
Thank you to you all for the assistance over my stay in all areas!
December 29, 2013
Rated 5 out of 5 by coffee58 More like an apt. then a hotel.
Staff is exceptional. Very welcoming. Clean, quiet room. Great breakfast and manager mix. Made my visit relaxing. Recommend to everyone. I am looking forward to staying here again.
February 23, 2014
Rated 5 out of 5 by mmcc1023 RELAXING
The room has full kitchen as it states, really relaxing beds. They smell very fresh. Loved, loved, loved the shower spa. Rooms are very quiet & comforting. I didnt get a chance to enjoy the comlimentary breakfast but I'm sure that was good. I'll be staying again very soon :)
I give them an EXCElLENT also for price
November 26, 2013
Rated 5 out of 5 by K9Blade Great value for the price
Hotel felt like being at home with all the necessities from home, but with a nice hotel feeling.
Breakfast is included and tasted delicious.
Certainly exceeded my expectations fo the price.
November 30, 2013
Rated 5 out of 5 by LaraLuLu83 Fantastic
This is was an outstanding hotel and even the food! I couldn't believe the great price, too!!
December 3, 2013
Rated 5 out of 5 by Shri Home Away from Home!!
Excellent stay; heavenly breakfast; warm welcome; feels like home away from home..
February 17, 2014
Rated 5 out of 5 by Gumby Complete stay
This hotel exceeded my expectation. The rooms are adequately furnished especially for extended stays. It has a full kitchen, utensils, spacious work area and a very comfortable feeling. The staff was super nice and I got to meet many of them during breakfast (free) and evening reception (also free including alcoholic beverages). Washer/dryer facilities were also available in the building.
November 4, 2012
Rated 5 out of 5 by LVSquared On my list of favorites
If you are looking for a hotel which excels at everything, you have found it! Rooms are spotless, beds are so comfortable, bathrooms are spacious and the living areas are nice. Plenty of food for breakfast and a large gym area rounds out the experience. Definitely staying at Element Hotels from now on.
February 12, 2014
Rated 5 out of 5 by JuanCaceres Excellent
Room space and facilities are perfect, service perfect breakfast perfect, great hotel!
November 17, 2013