Rated 2 out of 5 by conair5 Unhappy Traveler
We had a sofa bed with no mattress. The staff was unable to provide another room or take care of the issue. We were very unhappy with our stay at your hotel.
June 30, 2014
Rated 4 out of 5 by Mikeyd22 Second Time Staying There..No so great!
I'm a platinum member. I try not to be pretenious about that. First time I satyed here was perfect! High floor room with a view of the pool. Great little gift in the room of popcorn and a drink with a welcome letter. That was then...
On this stay I had a first floor room facing the parking lot - horrible! Window shade had to stay down since everyone in the parking lot could see you. No special gift this visit...OK. Worst was when I got back to my room and the room hadn;t been cleaned - they forgot! They tried to say it must have been my fault! Not the kind of service I would expect for a platinum member who has stayed here in the past. I won't stay here again.
July 2, 2012
Rated 5 out of 5 by RDallas Excellent Room and Staff
I stayed in a studio suite. It was by far the best extended stay room I have ever been in. Very comfortable. The staff was more than helpful; gave me a ride to the office I was visiting (thanks, Omar!) and printed off a document for me. Above and beyond. Breakfast was great; many options. The wine in the Gourmet Pantry could have been a little better, but it was nice they even had it. Very satisfied.
June 27, 2014
Rated 4 out of 5 by ColeA Staff could attempt to be friendly
The staff at the front desk at check in and at check out could have at least attempted to be friendly. They could use some training on being prompt, courteous, professional, and speaking loud enough for the guest to actually hear. The lobby and common areas were nice and clean.
The room was nice, and we really liked the lighting options. The bathroom and kitchen areas were great.
The breakfast was nice for the kids, however some lower carb items for myself would have been nice. Some eggs, sausage, or bacon that I didn't have to pull off of a sandwich would make a big difference. Not everyone is a huge pastry fan. The oatmeal station was enjoyed by the kids, as well. I found the coffee served in the lobby horrible.
June 17, 2014
Rated 2 out of 5 by KayCL Terrible Costumer Service
After driving four hours. We found out that our room had been canceled and we had no clue why. So we had to stay else where that night because the hotel was full. So we booked again for the second night for a much higher rate than the wedding block rate. The next day we arrived at the hotel at 3:30pm when check in is at 3pm. The lady at the front desk was very nonchalant and it seemed that she didn't want to be there. She asked for my ID and CC. She asked if we would please be seated and they would get us a room. We as in (my husband, 4month old daughter, and I) waited in the lobby for over an hour. Everyone else that came to check in got their room right then and there. After asking to speak to a manager the woman said that she would go and get him/her but continued to type on the computer then looked up and said, "Actually I'm the one in charge today. She also stated that she would give us a late check out for 4pm." Then proceeded to give us a room key, at 4:45pm. Once in the room, the coffee maker was not all together, there were pieces missing. There was no tissue in the bathroom, the lotion was less than half way empty. The next morning we went down for breakfast and the breakfast host, not all but one of the ladies had a very rude attitude with another guest who asked for more knives. After eating breakfast we returned to the room to take a nap before heading back to Dallas and housekeeping kept coming in the room, without knocking just sticking the card in the door and coming in. After the third time, finally one of them knocked on the door and I opened it and she apologized it's just that her paper said that the room was vacant. After packing all of our stuff we went down to checkout and I let the front desk host know that we were checking out and she said that we were checked out at 8am. The room itself was great minus the things that were missing and not working properly. The customer service is not the best. I currently work at a three star hotel, I started off as front desk, then promoted to front office supervisor, now I'm a sales manager. My intention was not to go to the hotel and point everything out due to knowing how some guest could be and they just complain about any and everything, but this stay was very inconvenient especially while having a 4 month old baby. My advise to the front desk host that checked us in, would be to not give a guest a late checkout at 4pm, 2pm is more reasonable so that housekeeping still has an hour to clean the room. I would like to be contacted about this situation. Thank you.
June 30, 2014
Rated 2 out of 5 by Unhappy95 Disappointed this visit
This was our second stay. The room was in disrepair, with TV remote not working and hardware missing from doors. The maid service completely skipped cleaning our room one day and when we complained their cleaning disrupted our young child's nap time.
The front desk was unsympathetic. We will look for somewhere else to stay in the area for our next visit.
June 24, 2014
Rated 5 out of 5 by dcar61 Excellent Experience
This was an overall great hotel experience. Everything was very nice. The complimentary breakfast in the morning was excellent & better than any other I have ever seen.
June 25, 2014
Rated 5 out of 5 by Heckerina Best home away from home!
Just can't say enough about how pleasant our stay was at Element Houston Vintage Park. From the moment we arrived, staff were personable, accommodating, and genuinely helpful. Love the minimalist design, the spacious room, and great amenities. The hotel is truly green, clean, and lovely. Great location, too.
October 26, 2011
Rated 5 out of 5 by williedillo Great service, stylish hotel
This hotel has stylish, spacious suite accommodations. Room has a clean, modern design. They have a nice manager's reception weekday afternoons and a good selection at breakfast. We were there for a weeding and the hotel provided a shuttle service for the wedding events. I want to give a shout out to shuttle drive Jose--courteous, professional, and engaging. He was awesome!
June 22, 2014
Rated 5 out of 5 by Carveup Brief but pleasant stay
The staff were very welcoming and friendly and the hotel was very comfortable with all the facilities I need. The hotel does provide breakfast but does not have a restaurant although there are plenty of restaurants nearby.
June 24, 2014
Rated 5 out of 5 by Ctb4814 Wonderful Hotel
We spent 2 nights in the Element as part of a large group attending a family reunion. Everything was perfect!!! The room, the facilities, breakfast, staff, and price couldn't have been any better.
June 22, 2014
Rated 3 out of 5 by IllinoisUnhappy Unresponsive stff
Refrigerator was as loud as a garbage disposal. Maintenance manager passed off the issue as normal. I have owned refrigerators for 38 years and never before had one keep me awake 3 nights. Long black hair on bed sheets when I rolled back the comforter. Large stain on couch did not mak setting on it appealing. Bathroom sink had very little water pressure. Sink stopper was in place but the actuator that raised and lowered it was completely missing, had to reach under sink to raise the stopper manually by moving linkage. Carpet in hallway needs re-stretching badly, it was a trip hazard. Breakfast egg biscuts are terrible. Great workout room and bed was comfortable.
March 16, 2014
Rated 1 out of 5 by element1 Needs Some Love
Was excited to stay at this hotel when first booked. First impressions is a wow, however the finer details is not addressed. Scuffed up walls, dirty floors, dented fridge in room. Room was very noise, able to hear conversations outside the hotel, cars starting - very disappointed as most newer build hotels have outstanding sound protection. Caulk in the shower needs to be replaced. Called front desk to complain about smell of cigaretty style smoke (SPG is non-smoking hotel) and received very rude response. Seems like front staff overwhelemed and not properly trained in customer service. Breakfast was better then most in this hotel category.
October 21, 2013
Rated 5 out of 5 by RufusBello The Element Vintage Park - Awesome
Our stay at The Element Vintage Park was magnificient. The staff was friendly and assisted with any needs that my family had. We stayed with our 12 week old Staffshire Terrier and he was treated lilke one of the family. We will stay in this hotel any time we need to just get away. It is a fabulous place to relax and rejuvinate.
June 17, 2014
Rated 4 out of 5 by MuddHawk Staff Responsiveness is Excellent!
I really really appreciate that the staff allowed a late check-out @ 3PM late in the day after we were already checked in....I will always stay at this hotel in Houston. Have already stayed here at least 5 times!. I love the breakfast as well!
June 18, 2014
Rated 1 out of 5 by Yogesh I had worst experinece at this hotel, Never stay at element houston
1. Rate committed on paper not offered. Entire team refused to respect their committment 2. Room booked not available at the time of check-in 3) Internet not working for 4 days, no visible action seen from team and management 4) power cut off , no power back-up 5) my account charged for food I never bought and I debited but amount never return 6) no provision of food for milk allegic, after request kitchen staff helped with some food 7) front desk does not understand accounting 8) front desk try to confuse guest if it seeems their error 9) fron desk does not accept their mistake and try to blame guests 10) Kelvyen almost threaten me forced check-out on rate discussion, it was like humiliation 11) No provision to sent back left items – I left iphone charge not sure how to get it back 12) staff response is very slow and passive , sometime I felt like insulted
December 14, 2013
Rated 5 out of 5 by mcross Lovely property
This hotel was great and convenient to Houston. Excellent beds, only thing I wish was room was darker in morning-too much sunlight.
June 17, 2014
Rated 3 out of 5 by Ryan0716 Modern and clean
The hotel is new and clean. The RISE breakfast is pretty good, I just hope the waffle maker can be there everyday. Also i think the networking in the hotel can be improve. it shut down many times during the stay. Especially I was on the business trip, I need to use internet quite often.
June 15, 2014
Rated 1 out of 5 by Lexusf No control on guest
I was visiting family so i stayed here. The staff was ok but when guest in a few instances were loud at 1 am in courtyard they did not handle it so I ended up not sleeping well nor did my 5 year old son. Then at check out I told new front desk person about the noise and he made excuses for the guest saying they were celebrating. I understand celebration but at 1 am causing other guest of the same hotel to not sleep is not ok.I have stayed at this hotel every trip i make to houston to visit family but this last one was Bad!
April 15, 2014
Rated 5 out of 5 by FastpitchMom True "Get Away"
We LOVE staying at The Element. The hotel is very welcoming and a calm oasis upon arrival. The rooms are clean and SO relaxing! The beds are extra comfortable! The room is designed efficiently and has a very high end finish out. Thank you and PLEASE BUILD MORE HOTELS!
November 14, 2013
Rated 3 out of 5 by Softballtrip Hotel was average - Room Cleanliness & Quality issues
We stayed June 6th and 7th. The first room we were provided had stains on the Bed. This was totally unacceptable ! The 2nd night the TV signal was lost for the whole night. Maybe it was on the 3rd floor (another person stated they have the same problem).
June 9, 2014
Rated 4 out of 5 by fishguy facility issues
When we first entered our room we were a bit startled to find someone in the room. It was a technician who was working on the phone. He quickly apologized and offered to move us to a different room, which we did. When we got into the second room we were a little disappointed to find that the phone in that room didn't work either. It was really only a minor inconvenience to what was otherwise a very pleasant and relaxing stay.
March 28, 2014
Rated 5 out of 5 by Marykat1 The Best!
I was so pleased with our stay. Quiet room even with several groups of high school age soccer teams staying, we heard nothing at night, so pleasant. Clean, attentive just an over-all pleasure. Close to many places to eat, shop. We had a large group for my Aunt's 90th birthday/ Mom's 87th. It was great and I can recommend and will stay again.
June 2, 2014
Rated 5 out of 5 by honey57mare made business trip pleasureable
excellent hotel in fine neighborhood.
June 5, 2014
Rated 5 out of 5 by JessK Was very accomodating
This hotel had everything we needed for our stay. I loved the fact that a full kitchen was in every room, that was a nice and convenient feature. Pool was nice, and the complimentary breakfast was great! We will definitely be staying here in the future
June 2, 2014
Rated 5 out of 5 by Marykat1 GREAT
Wonderful clean facilities. Easy to find, Everything an A++
June 2, 2014
Rated 1 out of 5 by DaveP8901 Nice decor, but worst service ever
The hotel is pretty, but in my 3 nights there my room was never serviced by housekeeping. When I would try to call the front desk to get towels or have someone take my trash, I'd be put on hold for 5 minutes before I gave up. I had to walk to the front desk each night to request trash removal or new towels. The staff who were there were very pleasant, but clearly overworked. If asked for recommendations in the area I would specifically recommend staying anywhere but the Element.
June 24, 2012
Rated 1 out of 5 by spran overpriced and needs improvement
The hotel lacks curb appeal during the daytime. The entrance is inconvenient and confusing even with gps. The room was not clean. The shelving in bathroom was old, worn out and the faux finish vinyl was bubbled and peeling off, and no hair dryer! The refrigerator made noise all night making it difficult to sleep. I was very disappointed. I expect more from starwood hotels. The price was far too high for dirty rooms, with worn out furniture and annoying appliances.
March 25, 2013
Rated 5 out of 5 by ta3913 Hidden Jewel!!!
Booked a stay at this hotel on 8/17/13. The stay was awesome! The hotel is very clean and smells fresh, and the continental breakfast was wonderful. There was a romantic atmosphere and the outdoor area was very nice. All of the staff were great and very polite. The area was very upscale and nice with shopping and food nearby. I would definitely recommend this hotel to everyone and this will continue to be my "go-to" hotel when in Houston.
August 20, 2013
Rated 4 out of 5 by Mariner7169 Pet friendly at no extra charge!
I have stayed at this hotel numerous times, a couple with my Boston Terrier. There is no pet fee and they welcome pets as long as you sign the waiver. Now we ended up with a room with a shower head that didn't work. The receptionist acknowledged to me the next morning after I reported it that they knew about it when I took the room. GREAT! How about checking to see that EVERYTHING is in working order before you give me the room? In addition, the batteries in the phone on the night stand need to be replaced. The front desk calls the room to make sure everything is OK and the phone doesn't work, not good. Last, we could hear housekeeping chatting across from us instead of cleaning the room. My wife was still sleeping when she opened the door to inform them they were loud and she was awaken by them. They pretended not to speak english. This was our stay on 1-4-12.
January 8, 2012