Rated 5 out of 5 by seanynanay Best Las Vegas Experience...with a dog
Beautiful hotel that is new, modern, clean...zero slot machines, so you can rest in peace! Extremely dog friendly...didn't even ask us to sign a stupid agreement, and there were no "special dog rooms"...they are welcome anywhere, so you actually get a nice room. Great view of the mountains behind the hotel and fantastic free breakfast. On top of all of this, there is a great park about a block away to walk your dog. First time I have been to Vegas and thought I could live like this. This is our new "go to" Las Vegas hotel.
May 27, 2013
Rated 5 out of 5 by Polymorph Modern and chic
The Element Las Vegas Summerlin met our expectations and is a great alternative to your standard Strip hotels. This is a non-smoking, pet friendly quiet hotel with an accommodating staff. The rooms are adequate, but can get a little dirty if you have kids since they don't really do a thorough cleaning being a Green hotel. The complimentary breakfast was the best I've ever had, with a good variety of hot sandwiches and cold pastries. Coffee and smoothie shots are better than what most other hotels offer.
One thing to note with the 'heated' pool: even though they state that the pool is heated to a whopping 86 degrees, it's usually freezing until you complain to the front desk. They may then turn it to slightly cold water. However that is really the only negative I have about this hotel.
April 5, 2012
Rated 5 out of 5 by rbmagic Warmth of Staff
The team of people that run the hotel are so very kind and make a hotel stay feel like you at your home away from home. Kudos to David Smith and his hiring of great people
March 5, 2014
Rated 5 out of 5 by naturetraveler No slot machines - I love it!
I grew up in SoCal, and have never been a "Vegas, baby!" kind of gal. So when I had to go there on business, I was super excited to find a hotel that didn't cater to the typical Vegas scene. I found that in the Element. Quiet, free breakfast, comfortable, LEED certified (this is very important!), friendly staff, and dog friendly, too. It's also next to Red Rock Canyon, a great hiking place. Will definitely return.
May 5, 2014
Rated 5 out of 5 by MKETraveler Relaxing - Comfortable Hotel
Great small hotel if you want to escape the rat-race of the Las Vegas strip, but only 9 miles from the Las Vegas Convention Center. Front Desk attendants were some of the most accommodating I've experienced. Rooms were comfortable (Great Beds) with full kitchens (no mini refrigerators, full size). Breakfast was very tasty with two attendants that kept the food fresh and replenished. Large outdoor gas grill with eating area for preparing your grill favorites - Grocery store about a mile away. A few amenities missing like laundry service but they do have coin operated machines for the do-it-your-self guests. New construction to the North of the hotel will block some of the mountain views, so ask for a higher floor if that's important (only has 4 floors). Doesn't have any food service or bar so bring your own. I would return to this hotel again.
June 18, 2012
Rated 3 out of 5 by dianaadel not as clean as it seems
Upon arrival found a pair of ladies soiled underwear at the edge of the bed & hair in the shower. On the way out when i got on my knees to make sure i had taken all my belongings I found a dirty sock deep inside the closet. Out of my 5 nights the first 3 nights were noisy.I wanted to love this place as I want to bring my corp. team back in January. Kinda grossed me out....
November 18, 2013
Rated 5 out of 5 by Jacqui53 Wonderful alternative to The Strip
We were so pleased with the simple elegance, European-like design, and comfort of this hotel. We had a great view of the hills and the pool and, as always, appreciated the Westin Heavenly Bed, microwave and refrigerator. I always feel welcomed with the Westin fragrance and this was no exception. Great full breakfast, friendly and accommodating staff. We'll be back!
June 1, 2012
Rated 5 out of 5 by Melyssa Great hotel, very clean and refreshing
1 negative - Dogs in the dinning area should not be allowed. On the premisise is fine, just not were I eat.
April 14, 2014
Rated 4 out of 5 by wantabgolfer Great, friendly staff
Nice hotel. Good breakfast. Rooms are adequate, but not lavish.
May 7, 2014
Rated 4 out of 5 by WinthropCouple Nice Hotel
This is a very nice hotel. It was out first time staying at the Element hotels and we really liked it. Very modern, comfortable and clean.
The breakfast was pretty good too!
Only negative we founf was that there was no ice available. There is a freezer in the room but when you check in and there is no immediate ice available, that can be a problem.
December 18, 2012
Rated 3 out of 5 by weddingguest This hotel is very clean and comfortable but terrible staff and customer service
the hotel was wonderful, very nice rooms and very clean and contemporary. when we checked out they messed up on the amount on the invoice. i was already charged so i knew the amount that was suppose to be on the invoice. the staff adjusted it after complaints were made. the next day my account was debited again for the charge of the room, however the room was already paid for. i called the main number and a very rude woman in reservations answered the phone and told me that i need to talk to billing and hung up. i called back again and asked if she could transfer me there, i did not hear an option for billing on the phone. she said press zero and ask the operator. i finally got to billing and there was a message machine so i left a message to call back. i called twice and have not heard a response back. everything else is perfect except the check out and billing which makes it inconvenient and changes my opinion on the review of the hotel.
April 23, 2013
Rated 5 out of 5 by Vegasgal The perfect Dog friendly Gem
We live in Summerlin and our A/C broke. The Element was so welcoming to us and our 2 DOGS. So pet friendly from the housekeepers to the front desk people.Rooms perfect in size and very comfortable. A gem in the desert.
What could have been very stressful, wound up to be our "home away from home." Starwood never fails to come through.
August 14, 2012
Rated 5 out of 5 by shakespere perfect
My wife and I couldn't have been more pleased. Element obviously had the business traveler in mind. We wanted easy parking, great room, good food, and to be left alone unless we needed something. The staff was great and very friendly. The luggage cart available also was a very thoughtful appliance. Everything worked in the hotel.
March 8, 2012
Rated 4 out of 5 by DivemasterP Great place to stay away from The Strip!
Finding a place to stay for business in Vegas that doesn't smell like cigarettes, Febreze and desperation can be very difficult. Element is not only an excellent business hotel, it's conveniently located on the 215, and is extremely clean and comfortable. On top of that, the staff and GM are professional, courteous, and very hospitable. I will definitely recommend this property.
April 27, 2014
Rated 5 out of 5 by Relocated Fantastic Hotel, Fantastic Staff
Great combination of a fantastic hotel and staff. The breakfast staff, front desk, and housekeeping were really wonderful and performed beyond expectations.
i highly recommend this hotel especially for long term stays.
February 26, 2012
Rated 5 out of 5 by Liza8318 I didn't want to leave...
I stayed there this past weekend and I was so impressed with our room, staff, breakfast, everything was great! I would definetly stay there over and over and recommend to everyone!! Beautiful and peaceful placel!!
May 23, 2012
Rated 4 out of 5 by Awhisney Way out of town...
Great hotel but it's a $40 cab ride to the airport or the strip. Front desk was very helpful, especially Grant. Without a car you're at the mercy of the Las Vegas taxi mafia! Breakfast was very nice.
March 25, 2013
Rated 2 out of 5 by Cfinley College Dormitory
If you don't GPS or print a map this is hard to find. The signage is poor. The largest points in tto a residential neighborhood, not the freeway or access roads. Your first greeting is a dog dodo bag dispensor before you even get in the door. The nicest thing on my last two visits were the professional staff at check in..Your first impression is of a college dormitory and that is confrimed when enter your room. The elevators are very slow and moan and groan.. Toilet seat very unclean. Also 5 flushes does not save water. Even one kleenex took two flushes. Maids very noisy when cleaning rooms adjacent and in the hall way.
January 3, 2012
Rated 5 out of 5 by Manju Exceptional hotel.
This hotel was fabulous. Rooms were comfortable and kitchen area great. Complimentary breakfasts were delicious. Just a great stay
June 17, 2012
Rated 5 out of 5 by MLdentist Great Value, Very comfortable
The hotel room was very spacious and very comfortable. Very clean! A place it would be easy to return too!
November 7, 2012
Rated 5 out of 5 by stefanie11 i felt right at home
The staff made me feel very comfortable and at home. The rooms were extremely comfortable too
October 29, 2012
Rated 5 out of 5 by sunilnm Amazing Hotel
We loved the stay at the Element !! Nice and quiet and away from the 'Vegas' husstle !!
November 15, 2012
Rated 5 out of 5 by BryanV Very nice room with comfortable bed.
Very nice room with comfortable bed and good BBQ Chicken.
April 16, 2013
Rated 4 out of 5 by Kgirl Alot to offer
This hotel offers much. Great rooms, gym, pool and a good breakfast, free computer access.Only concern was my allergies to dogs (I had requested a room where no animals had been allowed and I was told they did not let animals stay.) Wrong! It seemed like Camp Bow Wow. Some rooms should be kept completely dog free for allergy sufferers. And...as I coughed and sniffled through my stay, wondered why there had been no provision for an allergy-free room. I had made my reservation many weeks ahead. I stayed on a major Holiday and other hotels were booked solid by the time we had figured out the dog dilemma, so could not move. That was my only complaint..
September 2, 2013
Rated 5 out of 5 by cookies wonderful
we had a wonderful one night stay in August. The hotel is not close to anything but the freeway, but once inside, you realize you are paying for comfort and quality service. Every employee was terrifically helpful and polite. the rooms were clean, beds were comfortable. Kitchen was stocked with all the essentials, and the bathroom lay out is calming with a cool shower head! the complimentary breakfast was awesome.... assorted muffins, bagels, bread for toasting, three kinds of cold cereal, fruit, fruit smoothies, yogurt, and egg sandwiches. would definitely recommend. Did not check out the pool, but the fitness center was very good too.
August 16, 2013
Rated 4 out of 5 by PTYTAT Excellent hotel
It was our first time at an Element Hotel and we love the concept. Our overall experience was excellent. Staff attention, recommendations, hotel facilities, ambience, etc. The complimentary breakfast was excellent and very complete. Almost everything was very good.
Our only two complaints:
We found dog hair in the fold out couch in the first room we stayed upon our arrival and we found food crumbs also in the fold out couch of the second room we had for our departure. I had to request a vaccumm cleaner so my kids could sleep on the mattress.
Thank you very much for your hospitality.
February 28, 2014
Rated 5 out of 5 by Stormtrooper Good value. Clean, modern hotel.
I stayed in September 2013 while attending a conference at the Red Rock Resort. This was my first stay at an Element hotel. Very nice. The hotel staff was friendly and accommodating. The property was well cared for. The room was good sized and had a full kitchen. It was clean and the housekeeping services were good. No complaints.
The barbeque on Thursday evening was terrific. Came back to the hotel after a long day, hungry and tired. I wasn't expecting a barbeque dinner, but that's what we got. My hats off to the chef. The breakfast that they serve is also way better than what you get at mid-tier hotels. Keep it up!
September 30, 2013
Rated 5 out of 5 by ra74 Excellent hotel and staff
I loved my stay. The staff was extremely helpful in every regard. From helping me find nearby restaurants, attractions and directions to the airport, they were always attentive and incredibly nice. The rooms were spacious and comfortable and the healthy breakfasts were just what I needed. Thank you. Next time I am in Vegas, I will be staying at your hotel.
April 14, 2014
Rated 4 out of 5 by uraymo great Hotel Cleaning staff needs work
I had about 3 issues with the Cleaning staff.
Before I get into the issues... I have been to about 200 hotels in over 25 countries in the last 17 Years. I have been a Platinum member of SPG for about 6 years and gold for at least 3.
1)Upon arrival and while taking luggage in with do not disturb sign on the door, a House keeping lady entered the room and asked who called her. We told he nobody called her and she repeated "somebody called her."
2) I asked a House keeper if she could clean my room next (I had a tip in my hand), she snapped back, " that is not my room, you have to call housekeeping and let them know."
3) Please change the sheets if you notice they are dirty.... they have these little placards that inform you that you have to place them on the bed if you would like the sheets changed. I hate these OPT-in tricks. It wasn't until the last day of our stay that the House keeper put it prominently on the bed. that should have been on the bed the first and second day! the sheets were dirty on the second day due to a make-up mishap (my wife). A little pro-active thinking and a Good Housekeeper that is well trained would have changed those sheets.
January 5, 2012
Rated 5 out of 5 by denflem98 Element Summerlin, NV
The staff at the Element Summerlin is excellent. My first exchange at check was the most pleasant, helpful experience I think I have ever had. There was genuine care and concern for my needs. And every encounter with all staff members was the same during my stay. Kudos to all! The room size and amenities is an excellent value when considering the room cost. The free breakfast included many choices, the food was fresh, tasty and the supply was plentiful. If I have the opportunity to stay in the Summerlin area again, I know exactly where I will stay again, The Element by Westin. I highly recommend this hotel!
April 28, 2013