Rated 1 out of 5 by Bob86 Very dissatisfied with my stay
I have been a regular visitor to this hotel for nearly three years. However, the last few visits I have been increasingly dissatisfied. After this experience, I plan to stay elsewhere the next time I am in the Las Vegas area.
Among my concerns:
1. I was dissatisfied with my room. The first room had a defective mattress and the second had a defective air conditioner.
2. The room I ended up in had a door to the next room. Even through it was closed, so much noise came through that I had to sleep with earplugs.
3. On one elevator trip, another guest with a large dog got on the elevator. The dog was not under control and jumped on me. This is not the fault of the hotel, but the fact that I need to expect this to happen in this hotel adds to my concerns about staying here again.
4. Finally, when I went to check out, the front desk was unattended. The person in front of me waited for over a minute before walking off in disgust. I waited another minute and finally had to shout for help which brought someone out from the back.
None of these may seem significant, but during my stay I did NOT feel like a “Gold Preferred Member” and I left the building certain that I wanted to stay somewhere else on my next trip.
July 30, 2014
Rated 5 out of 5 by TJMintz Very happy with the Element in Vegas!
Any hotel that can look as nice as it does while allowing and encouraging dogs and teen-age male basketball players is a hit! We were very happy with the amenities and will stay there again!
July 28, 2014
Rated 1 out of 5 by travelK63 Poor SPG Recognition
When I checked in I identified myself and showed credit card and desk clerk confirmed who I was, he then informed me that he did not have a room for me and that they booked me a room at another hotel that was a competitor and a lower quaility hotel. The desk clerk said they were over booked and was sorry and had no rooms. I told him I was a Gold status and was not going to stay and the hotel they booked for me. He said nothing he can do as there is not a room for me. I told him I prepaid for the room and he said sorry no room. I told him to call the Westin hotel on the strip and get me a room there. He called and they had a room and was in the process of setting it up when he looked again and said OH! we do have a room room you, Ofter no apology and no upgrade or compension for the stress he put me through, just gave me the room. The room air condition was terrible as the fan air blows directly on to the bed and very uncomfortable having the air, wind blowing on you all night whenever the AC came on and was cold. Also the refrigrator did not work and I placed a plate of food and in the morning it was not cold so I had to throw away the food. The refrigrator made noise like it was working but did not get cold. The next morning when checking out, I explained to the desk clerk and he apologized but made no offer to correct what happen the night before. Only that he said the next time I book a reservation, to call him or the General Manager and they would upgrade me to a suite. Have no confident they will as he did not write it down or enter it into the computer and I did not speak to the General Manager, He most likely just said it to make me feel better.
July 28, 2014
Rated 4 out of 5 by Shefpat Good stay
You are GREEN everywhere - but have no charging port for electric car.
During my 3 day stay I saw 5 pets around the lobby. That should be restricted as others have allergies. People wu=ith pets should use stairs and not elevators.
July 25, 2014
Rated 5 out of 5 by Genny86 This hotel is superb
We just attended this hotel for our Family Reunion.
It was simply great! The facility is unusually functional, the staff very hospitable, and the food
delicious. All of this made our function exceptionally
July 24, 2014
Rated 5 out of 5 by LeepinLizards Superb long or short stay amenities
We were delighted to find full kitchen supplies including stovetop, microwave, full-sized refrigerator/freezer, dishes and utensils, and dish washer. The beds were extraordinarily comfortable with down pillows. Waking up in a strange bed with NO stiff joints is rare and glorious! Front desk staff were helpful, accommodating, and attentive. We loved the full breakfast options, easy help-yourself set-up, and relaxed seating area. This stay was enjoyable in every way.
July 24, 2014
Rated 2 out of 5 by alberto1 review
No recognition for platinum SPG members. Too many dogs inside the hotel, which generate bad smile. The hotel rooms does not match the typical SPG hotel in this category.
July 19, 2014
Rated 1 out of 5 by DanceSoccer The Staff is wonderful
Staff went over and beyond to make us feel comfortable while we were there. The room's were beautiful and clean. We had a very pleasant stay.
Will stay there again!
July 16, 2014
Rated 4 out of 5 by RCVegas Satisfied Repeat Customer
Happy to see that Element in Las Vegas continues to maintain its quality of facilities and the tremendous attitude and responsiveness of all staff. This is my fourth stay at this facility and I will be back.
July 12, 2014
Rated 5 out of 5 by Ginger888 A surprise gem
My first time at an Elements Hotel way exceeded my expectations. We had a kitchenette, but did not need it because of the excellent free breakfast. The hotel was set up well for dogs with bags outside and walking trails. The rooms were very comfortable and it was nice that the living room and kitchen was not carpeted. Monday to Thursday a snack is served in the lobby that was delicious and quite substantial. Not only was this a very pleasant stay, but it was an excellent value. We couldn't be happier!
July 10, 2014
Rated 4 out of 5 by Cuetip great place
My first stay at an Element brand. Very nice hotel. I love the decor, the colours, the layout. We booked a one bedroom suite and it was very comfy with a modern feel inside the room. Breakfast is included with stay and is very good. Will definately return to this property when I'm back in Vegas.
July 6, 2014
Rated 5 out of 5 by amicheli My favorite hotel - anywhere!
I absolutely love the Element Summerlin. I have been back and forth for business many times and it is literally my home away from home. The hotel staff is warm and attentive, the design is modern but not pretentious, the breakfast is AMAZING. Nothing here smacks of "chain" and its truly a relaxing and productive environment. I can't recommend it highly enough.
July 4, 2014
Rated 4 out of 5 by OOPS2013 Big insects in washroom
Big FLY insect in washroom
Call the front desk 3 times, only voice mail
Waiting 25 mins to clean up
July 1, 2014
Rated 4 out of 5 by rick303 Great Place
Great value, can't compare for the price. Hosted breakfast was awesome. The hotel was nice, clean and smoke free!!
June 30, 2014
Rated 5 out of 5 by Vernonica Great Stay!
Loved my stay. The hotel is clean, modern and has everything you need. The breakfast is a really nice touch!
June 30, 2014
Rated 5 out of 5 by 2014rich Business or pleasure hotel with it all
Only good things to say about your hotel conveniently located to freeway and shopping.Very accommodating staff . AM breakfast awaits you fresh daily .Well lit parking areas and luggage carts available . Eat out with plenty of top quality restaurants near by or eat in and enjoy comforts of home with kitchen facilities.By the way excellent rates . Don't miss out on this hotel experience and near by attractions like Red Rock State Park .
June 26, 2014
Rated 2 out of 5 by tommy3 Room
Not consistant with the stays.
June 21, 2014
Rated 5 out of 5 by ErikW Best hotel in Vegas
For me, the Element is a home away from home, with friendly, helpful staff, attractive and functional accommodations and a nice daily breakfast.
June 20, 2014
Rated 5 out of 5 by FreTrav Great Experience
Great set up and attentive staff
June 20, 2014
Rated 5 out of 5 by hudson54 A wonderful place to stay.
Very customer focussed and friendly. Breakfast is outstanding. The place is so clean you could eat off the floor!!!! Good value too!!!!
June 11, 2014
Rated 5 out of 5 by meekerd have improved
The last few times we stayed here we were less than impressed, and weren't going to stay here again. We decide to give it one more try and i am glad we did.
We stayed on the 4th floor and the room was great.
June 9, 2014
Rated 5 out of 5 by NanctN Element Stay in Les Vegas Summerlin
The room was very pleasant, the food was great. We got an excellent nights sleep. We enjoyed our stay.
June 8, 2014
Rated 5 out of 5 by Luna45 Hotel is definetly pet friendly
The hotel is a great place if you have pets. The staff is very responsive and the rooms are clean. The beds are very comfortable. Our stay was wonderful
June 2, 2014
Rated 5 out of 5 by natecmu Great stay in Vegas
Away from the noisy Strip, this hotel is a great place for family stay. It has good breakfast and convenient kitchen. The pool is nice too. It's close to the Red Rock Canyon park.
June 2, 2014
Rated 5 out of 5 by Quin61 Wonderful Staff
I've traveled every other week to the Element at Summerlin since April 2013 and it feels like a second home to me. All of the staff are friendly and very helpful and most of them greet me by name.
May 28, 2014
Rated 5 out of 5 by haniku simple and very homies, excellence
definite I'll recommended to every body
May 28, 2014
Rated 5 out of 5 by emacken We wish all hotels were like this!
On the last night of our two-week canyon road trip we checked into the Element hotel in Las Vegas. Having stayed at a wide range of hotels during our recent travels this place blew us away! It was obviously designed by thoughtful folks who want to help travelers keep life on the road simple, comfortable, healthy and sustainable.
Since we weren't interested in being close to the strip, the slightly out-of-way location was fine--it was a short (and simple) 15-minute drive to the airport for our early morning flight home.
The suite was clean, spacious and well-laid out with beautiful, simple furnishings. It included a fully-stocked kitchen, a large couch, a well-designed work area, spacious closets and shelves and a comfy bed. WiFi access was excellent (it's so nice not to have to use a password!). I took a quick peek at their grab & go pantry behind the registration desk and was impressed with the range of reasonably-priced snack options available. A great deal of careful consideration has obviously gone into all aspects of this hotel.
The staff we encountered were warm and friendly and obviously very proud of the hotel. We didn't have time to use any of the facilities, nor take advantage of the breakfast bar--but we enjoyed a good cup of coffee from the lobby on our way out the door.
May 26, 2014
Rated 5 out of 5 by graceanne responsive, respectful and accomidating.
a very friendly and quiet place.
May 26, 2014
Rated 4 out of 5 by Bubu1 Not aware this hotel allowed pets
Our daughter and her husband stayed at the element because they were in Vegas for a wedding. Innthe past we have really enjoyed our stays. Unfortunately we were not aware that you allowed dogs. Our daughter has a reaction and her eyes swell . I am not aware if the room they stayed in has had dogs but her eyes were red and swollen for the wedding which she was in. That would probably be an important thing to check before your guests check in.
May 25, 2014
Rated 3 out of 5 by meekerd lackluster
We just stayed at this hotel a week ago and again on May 17th. I am very, very disappointed. I called the night before to confirm that we wanted an early check in. A room was held, so no one was in it prior to our arrival. When my husband checked in and went to the room, he discovered roaches on the floor. I'm guessing that this room had been vacant for at least a day before our arrival. Shouldn't someone check before an arriving guest to just make sure the room is as it was left. They did move us to another room, when my husband went to move our luggage in, it was dirty. They did clean that room. The front desk was very responsive to our needs, but all of this could have been avoided, if the rooms were checked prior to us checking in. We have stayed at the Westin in Costa Mesa and also in Las Vegas. This hotel has been going down hill. Its very noticeable as we have had reason to stay here several times in the last few months, and each time we keep getting disappointed. I don't know if the elements line is a "lesser" line of spg, but I don't think I would advertise it as a Westin hotel, it lacks the consistency and cleanliness of the other Westin's that I have stayed in. I expect more from a Westin hotel.
I'm sad to say that we will not be staying here anytime soon.
May 19, 2014