Rated 3 out of 5 by Towertro11 Not as nice as I hoped
Plus: Environmentally friendly with electric car charger and hybrid parking spaces. Energy efficient spaces. Staff friendlyness. Room was spacious and comfortable.
Minus: Room had many maintenance issues, Door security bar had loose screws, strike plate on door had missing screws. Freezer door had a large dent. Bathroom door dragged when shutting. Pool chairs were very worn. Fruit cup purchased was spoiled, but replaced for no additional charge. Reservation made for 4, but no bedding for the fold out couch. Had to request bedding. More than half of the Hybrid parking spaces were filled with non-hybrid cars at night.
Location is a bit isolated, with conveniences several miles away..
Overall, I was disappointed, and expected much more for the money. I would stay again if I needed to, but with so many hotels nearby, I doubt I would risk it.
August 18, 2014
Rated 4 out of 5 by Carol0217 Excellent Overnight Crew
Overnight Crew on Sunday night/Monday morning was wonderful and facilitated the process to allow me to check in early. Since my flight changed and resulted in an impact to my accomodations, I wanted to get some brief rest and freshen up before going to my client's office later in the morning. Your night crew front desk person made this possible. I am extremely appreciative.
August 15, 2014
Rated 2 out of 5 by Javaman High expectations - not met
As a long-term SPG member and loyal Westin brand user, I chose this hotel due to location more than anything else. But I confess I was intrigued to try out the brand.
My first impressions were fairly positive, even though the external design was visually bland - but the key requirement is the room, right?
Rather than write a missive, I'll summarise in bullets:
* Despite my profile stipulating a room request for a high floor, I was assigned a room on the 2nd floor. The true significance of this will become apparent later
* The bathroom had a pool of water on the floor which I assume was from being cleaned immediately prior to check in. That water was still there the following morning however
* A single towel was provided. Do guests only shower once? As there is no heated towel rail, how would you re-use?
* The room looked extremely pleasing. A full-size fridge and microwave looked positive for future visits when staying multiple days. The hard floors however were the killer. As I tried to sleep, I was first kept awake by what sounded like an army walking around upstairs. In reality, I'm sure it was just a heavy-footed person, but the total lack of sound insulation with no carpeting was apparent. In between the stomping from upstairs, I was then kept awake by a rhythmic pounding. It took a while to realise that it was coming from the gym immediately below from the treadmill! Sound insulation from the corridor was also non-existent. I'm used to inconsiderate guests, but at least their tones are usually muffled.
* The lack of room service was a surprise, but there was 'club level' type food available at both breakfast and dinner. Neither was of quality however.
I could actually list a bunch more items, but I'm sure readers will lose interest.
You may ask 'why didn't I complain?' I'd travelled 9 hours to get there and desperately need to get sleep. I knew I had to get up at what was to be 4.00AM my time the following morning. The noise problems only became apparent once I was in bed and trying to sleep,
Usually, I get a mail from the hotel asking for feedback and would use this medium to air my dissatisfaction rather than to write a review. However, as no such mail was forthcoming, I feel compelled to share my experiences.
These were purely my experiences. I hope if you choose to stay there, that your findings are better.
August 13, 2014
Rated 1 out of 5 by AnElementOfConcern housekeeping needs attention
This was our first time at the Element and it is highly unlikely that we will return. We stayed here for convenience and the property's concept. We had no issues with the front desk staff and their service. Our concerns are with housekeeping and maintenance. The public areas as well as our sleeping accommodation needed attention. Carpeting in the hallway was very dirty and in need of vacuuming. The dirty carpet was our first impression on the way to our room, and that should have been our clue to leave. Also, the floor in lobby eating area appeared it had been mopped with a dirty mop leaving hairs all around the bottom of our table. Not something you want to see when you're eating b'fast. Our sheets and pillows did not appear to be fresh and clean, we were not able to fully close the door to the shower, and the shower itself was not clean. Again it appeared that it was wiped/mopped with a dirty mop or rag. Needless to say, we feel that we threw away $200 for a one night stay and seriously wish we had stayed at another property. This is the first time we have ever written a negative comment but felt you need to be made aware. We were very disappointed.
August 11, 2014
Rated 2 out of 5 by Sparky764 Disappointing
As a consultant, I travel a lot and stay in many different hotels. I have stayed at the Element during my assignment on the east coast. I am disappointed in the maintenance and upkeep of the facilities. The temperature controls in the room do not work half the time. The keyless entry to the rooms are tempermental. The rooms are not well cleaned and some have a bad odor to them. Just this week, water from the shower in the room above me came leaking in around the ceiling light in my shower. The housekeeping staff does a hit or miss job during daily room servicing. By far, this is the worst facility I have ever stayed in. the staff is pleasant to work with, but the overall management needs to take a hard look at the lack of value they are providing those who stay there. I would not recommend this hotel to anyone.
August 8, 2014
Rated 4 out of 5 by AZJane Great location
Internet didn't work the 1st day. Room showed quite a bit of wear for a newer hotel. Staff was wonderful and love the breakfast and bikes to use.
July 31, 2014
Rated 5 out of 5 by Nance54 Wife Loved it!
nice clean well appointed hotel, excellent location. my wife adored the hotel and she is tough to please
July 30, 2014
Rated 5 out of 5 by Suzy7 This hotel was in a great location.
We loved this hotel. It was in a great location just a bit outside of Boston. Rooms were well laid out, spacious and had everything you needed. Great beds. Located across from another hotel in same chain to which you could walk over to the bar with an outside patio. The hotel was not far from highway but it was well placed and landscaped so you felt like you were isolated on a country estate.
July 23, 2014
Rated 5 out of 5 by Boulderjoy I love this hotel
Whenever I come to Lexington, I try to stay at the Element. The hotel is quiet and the rooms are generous.
I particularly enjoy the filtered water (a simple thing, but in most hotels when I'm jet lagged, I either have to drink the tap water or buys bottles each night), the European style kitchen, the natural toiletries, and the comfort of the bed.
The Element uses Low voltage lights which require less energy, so unlike most chains, they can afford give you enough light to see the ironing board.
The lobby is airy and spa-like, the fitness room is small but clean, as is the salt water pool. I love the evening happy hours, although I tend to eat out, it's nice to have a splash of wine or a beer when I get back from work. The historic battle road is right across the street, which is nice in summer for a little outdoor exercise and history lesson.
July 20, 2014
Rated 3 out of 5 by DQConsultant Preferred Rooms! Blocked … Maybe?
I have stayed in the Element Lexington, almost every week, since the first week of November 2013; I spend more time in the Element than I do at home. All rooms have a personality! Point being I have identified several rooms that have suitable location and operational features that are functional.
I repeatedly request that any one of my preferred rooms be blocked to accommodate my weekly stays. This is a crapshoot! I find it annoying to have to request and verify blocking each week; and still when I arrive on Sunday night often only a randomly selected rooms is available.
If someone extends a stay in one of my rooms … so be it, I'm not the center of the universe. But I have met almost all of the weekly occupants and my rooms appear to be going to walk in or occasional customers.
Please give me some help on this or give me a comperable monthly rate so I can have a room that I have verified as acceptable. See section 5 for issues of receiving a random room. Currently I have reservations extending to the end of 2014, would like to be staying at The Element.
July 18, 2014
Rated 5 out of 5 by inav Irene
The Element staff was very attentive to all needs. The breakfast was above expectations, the best ever. The chef should be commended for his excellence. The Happy hour in the evening was very pleasant and delicious. Cleanliness throughout the hotel. I would highly recommend this location and i can hardly wait to return.
July 18, 2014
Rated 4 out of 5 by Jenaru from an often returning guest
the AC always blows over where you sit-freezes you while watching TV, write, read, etc...
the water in my sink went down VERY slowly-has done that other times
my DVD player was broken
I expect things not to work perfectly when I come there and hope someday to be surprised.
ever seen FAWLTY TOWERS?
July 14, 2014
Rated 4 out of 5 by Lakshman Food and beverage sucks
I was given a handicapped room. The shower area spills the water into the room and fills it up. It is such a mess. You serve some snacks/food but there is nothing for the vegetarian. when asked they say they will put some salad. Is salad the only vegetarian option that you can think off. Really in this time and day when so many people are vegetarians, there is no necessity to keep only non-veg for both the choices
July 8, 2014
Rated 5 out of 5 by Dallas1989 Ecellent
The location is good. Will stay again.
July 6, 2014
Rated 4 out of 5 by optmo Great stay
Stayed at the Element for more than two months. It is a great place to stay, especially for professionals. The staff was friendly and responsive, the rooms were kept clean, the beds are fantastic. I would recommend to anyone.
June 27, 2014
Rated 4 out of 5 by DJO1 A nice hotel in Boston suburbia
Very nice and clean hotel with friendly and helpful staff. Little removed from the "action", but perfect for a business traveler to the area, who needs some quiet time after a busy day.
June 26, 2014
Rated 3 out of 5 by Lexride Cold with poor wifi
Wifi was practically unusable. Room was cold anytime the fan was on regardless of the temperature I set. Had to just turn it off. Pool water looked murky
June 25, 2014
Rated 5 out of 5 by RonMar11 WE LOVE THIS PLACE
While we find the entire experience to be excellent there are a couple of minor quibbles.
There were no packets of coffee in the room & we had to ask for them at the desk. In addition there is no moisturizer furnished in the bathroom & there could be a couple of more hand towels and washcloths.
June 17, 2014
Rated 4 out of 5 by BobM10 Preferred Hotel Along 128 Corridor
The hotel is stylish, even sleek, without being slick. For a mass market brand, it feels very much like a boutique hotel, without trying to overstretch. Good room layout, subtle lighting, nice bathroom fixtures. Open, lots of natural light in lobby area. Even though it is adjacent to the highway, the road is not visible or hearable.
June 12, 2014
Rated 3 out of 5 by VAcouple Nice staff, furniture aged and stained
The staff was very helpful, food was very good, and fitness center was adequate. The furniture in the lobby and in the room was "tired" and quite stained.
I really liked the choices in the 24 hour store.
June 9, 2014
Rated 4 out of 5 by Ch14 Fun place
Would stay again without a doubt
June 9, 2014
Rated 4 out of 5 by LASPGFan This hotel is past its glamorous days
A few years back we had a great experience at Element in Lexington. In our recent stay we found the hotel in need of upgrade. The room were noisy and difficult to sleep.
June 9, 2014
Rated 1 out of 5 by MarylouTyler Review room before you accept the key
I was unable to get any sleep at the Element hotel in Lexington, MA. I specifically asked for a room far away from the:
- hotel elevator
- snack machine
plus: a room without a connector.
I had very important meetings to attend and needed rest and solitude to prepare for these meetings.
I reiterated my request upon check-in.
What I got was:
- a room right on the freeway side of the hotel
- a handicap room (shower unacceptable for non-handicap person, no storage in bathroom due to handicap setup)
- an adjoining room that had a noisy neighbor who had the TV blaring and loud conversation talking over the TV until 2AM
I was originally booked for 4 nights at the hotel. Lasted one. And rebooked at the "W" downtown which is 20 miles away from where I had my meetings.
Very unhappy with the front-desk support.
My recommendation is that you walk-through your intended room first before you accept the key.
June 1, 2014
Rated 4 out of 5 by Kimberly54 Good hotel
Very nice place to stay, but the WIFI is very slow and stops frequently.
May 31, 2014
Rated 4 out of 5 by Nokie We always stay here!
We often travel to MA and always choose to stay at the Element. The staff is always efficient and kind; the free breakfast is better than most and the rooms are comfortable with great amenities
May 27, 2014
Rated 5 out of 5 by AnnieAnn A very nice stay!
I was pleasantly surprised how big the one bedroom suite was. However, the best part was the door to the bedroom...it was one of those pocket doors - so we were able to close it and didn't hear any outside hallway noise which was great since we there for a soccer tourney and there were lots of kids staying at the hotel. The bed was also very comfy as were the pillows. If my daughters coach decides to play in tourney next year I would hope we stay there again.
May 27, 2014
Rated 4 out of 5 by Nancy342 Room fabulous, reservation process, not so much.
I was unable to give my credit card over the phone for security reasons, and I get that; but for whatever reason 5 different people from their reservation office could not get the email to work; so that they could send me the secure Credit Card Authorization Invitation. Each time I was told it would be there within 24 hours and each time I waited 48 + and called back just to do this again. I finally called the hotel and selected “front desk” instead of reservation. (I did this because, Cindy, the last person I talked to, mention she was not in Lexington, she was in Arizona, I think she said.) Lauren answered, I explained the problem and wouldn't you know they could take the credit card over the phone. I would have done this in the first place had, Colleen, Amanda, John or Melissa would have given me any indication that they were in a call center somewhere taking calls for who knows how many hotels. My advice is to select the front desk and talk to an actual employee of the Element Hotel. The only reason I didn't go to another hotel is because I had 2 other colleagues I was responsible for and I couldn't find a hotel that had 3 rooms available for the dates we needed, with such a short notice. If I were the Element I would not want my guest to deal with a call center unrelated to my brand as a first impression of the Element.
May 24, 2014
Rated 5 out of 5 by cmac60 first timer - its a WOW
I was very pleasnatly surprized by the Element - i have not stayed in a hotel with this level of modern decor and while i was surprized at first i loved the efficiency and openness of the room. Loved the mini kitchen -- and how well it was stocked with plates, cups and gadgets - it felt like home . The desk was efficient and comfortable work area . The bed and bedding was quality . The lighting soft enought ot make it comfortable as the evening progressed but light enough to work. Evening appertizers and breakfast were fun adn well prepared. Gym is awesome . I can't wait to come back .
May 20, 2014
Rated 4 out of 5 by BigBubby A unique and fun hotel
Beautiful hotel, very well kept. Staff was slightly slow in responding but probably since it was fully booked.
May 19, 2014
Rated 2 out of 5 by snowhillkid tv problems , wakeup calls
no picture on first day & last day......no wakeup call first night & late wakeup call second night.......upon arriving counter clerk took phone call &made us wait instead of asking the caller to wait.
May 18, 2014