Rated 3 out of 5 by Jane45 Bring Your Own towels
Shortage of clean towels at this location. Management confirms there is a towel problem at hotel. I would bet the problem is the staff and not the patrons. Average wait for clean towels 90 minutes. ,bring your own. Stayed here many times in the past.Service on the decline.
July 16, 2012
Rated 2 out of 5 by spg4biz Bugs. Bugs. Bugs.
If you want to sleep with agricultural Stink bugs, then stay at this hotel. If you want your refrigerator to make a lot of noise, stay at this hotel. If you want to walk up four flights of stairs because the elevator does not function, then stay at this hotel.
August 10, 2012
Rated 4 out of 5 by Momkat What no room key?
Very comfortable clean room.
Card reader was not operational so we could not get a room key. Had to have an escort to get back into room which the staff accommodated nicely but was an inconvenience.
Nice complimentary breakfast with good coffee.
September 15, 2013
Rated 3 out of 5 by Kate769 Room and sheets were smelly
The room linens were old and the sweat smell was still in them from previous guests. An old towel was also left behind the door.
If people stay a long time I think despite saving water you need to wash them more frequently or throw them out.
July 20, 2013
Rated 3 out of 5 by ruby137 beware of weekends
hotel is far too loud and messy on eweekends. many families on vacation take over the lobby, breakfast, and any other public areas.
hallways are loud and dirty on weekend. by tuesday the hotel returns to normal
August 6, 2012
Rated 3 out of 5 by Les2013 Heating/cooling of room
I could not shut off the cooling unit in the room. The airflow kept me up all night. Even though you have Platinum LEEDS designation some of the basic needs I encountered were deficient!
July 4, 2013
Rated 5 out of 5 by Nap9 Very comfortable
The Element Hotel was very clean and comfortable. The staff was friendly and helpful.
June 20, 2012
Rated 3 out of 5 by Larry88 Need for more emenities
Need towel racks in bath, need luggage racks in bed room, more space in bedroom
August 5, 2012
Rated 2 out of 5 by bommer heat
the heat in the room was terrible, either to hot or too cold.
November 13, 2012
Rated 5 out of 5 by charter135 My weekend getaway...
I was pleasantly surprised at the accomodations. Everything was clean, modern and certainly more than I expected. The hotel had everything I could ask for for relaxaation including the pool and fully equipped gym.
August 4, 2014
Rated 5 out of 5 by Amy02 This hotel is great for families.
We stayed at the Element in Ewing while visiting Sesame Place. This location is perfect as it allows you to easily access area attractions, and the hotel amenities/staff are family friendly. The kids loved the pool, and the 24/7 gym was perfect for mom and dad! Having a convenient in room kitchenette in great for all travelers. Also, the healthy breakfast options for the entire family is a great value!
July 28, 2014
Rated 5 out of 5 by Rose57 Hotel staff is extremely helpful and professional
Hotel staff goes the extra mile to help guests with what they need to make their hotel stay a great expereince. The beds are extremely comfortable.
August 4, 2014
Rated 5 out of 5 by Rose57 This hotel is excellent for long-term guests
Hotel staff is very helpful and professional. Hotel and grounds are well maintained. Rooms are very comfortable and always very clean.
August 4, 2014
Rated 1 out of 5 by UnhappyPlatinumOne Worst Customer Service Ever
Room was not ready at check-in. Room was not clean. No towels were in the room. It took them 8 hours and several phone calls before towels were provided. Very poor customer service for Platinum customers. I will never stay at this hotel again and will recommend that no one from my company stay there in the future.
July 29, 2014
Rated 5 out of 5 by ATL5416 We hope they build more Element hotels.
The Element Hotel Ewing was a terrific stay. The layout of the studio suite is incredibly functional and comfortable. It was great to be able to watch Sunday Night Football from the couch then sleep in a Heavenly Bed. We didn't get to use the full kitchen because we were only there for a quick overnight, but it would be great to have if we were on a longer trip or a business trip. In fact, we usually stay at Westins when we're on vacation, but we would definitely stay at an Element if given the choice (and comparable location) because of all its amenities like free internet and breakfast. A great addition to Starwood!
November 21, 2011
Rated 5 out of 5 by RL34 Best hotel registration staff EVER!!
Recently stayed at Ewing Element hotel with my wife and kids. Could the staff be any nicer???
We had an early morning flight before the hotel shuttle was available. We called all of the recommended taxi services and none would come out to pick us up. Christine the night manager was kind enough to offer to drive us to the airport (it is not within walking distance). This staff did everything possible to make our short stay memorable. We have stayed in 5 star hotels and I will try to find an Element. Clean rooms, easy check-in and great staff. I will stay again at this hotel. Only draw back was the lack of early morning shuttle service if you have a flight departing from the hotel before 7:30 a.m. Otherwise, well worth every penny.
June 24, 2014
Rated 4 out of 5 by ec50 great hotel for location
lots of space in the room, always clean & comfortable
July 30, 2014
Rated 5 out of 5 by lelici Excellent hotel!!
Wow, very impressive, trendy rooms(more like a suite with full fridge, sink, dishwasher and beds that make you want to sleep just by looking at them), very nice bathroom, big lcd-tv, very friendly staff, and a nice and complimentary breakfast in the morning.
At 6pm there are also free snacks and drinks in the lobby.
We made this also the last hotel of our roadtrip to ensure a good nightssleep, before driving to JFK and flying back to Europe!
Do yourself a favor, and when in the area, book this hotel, you won't regret it!!
I saw very nice alarmclocks in our room, and i was wondering, if and where one could buy these online. Please email me the info!
Thank you for a great stay!!
December 8, 2012
Rated 4 out of 5 by DocWayne Very good but with limitations
A very clean, well maintained hotel. It is quite modern in style and furnishings. The staff was responsive and pleasant. The breakfast was a disappointment. There was a good selection of foods but the baked goods were mediocre and the breakfast room (lobby) was quite noisy. There was apparently little sound insulation. The room arrangement and furnishings were very good.
July 17, 2014
Rated 5 out of 5 by Steph2014 This hotel has great service
the Element has all the basics down pat AND they have great service. When I arrived, my room as ready several hours early....they sent someone up to insure we had everything we needed. All of our big and small requests received a great response!
July 18, 2014
Rated 5 out of 5 by Migs75 Son's Sesame Place trip.
This is one beautiful hotel! I planned a Sesame Place trip for my son and had the best experience ever. The room was elegant and surpassed what I expected...thanks for the pots guys, they came in handy for late night chocolate bottles for my son. I stayed a total of 4 nights and dreaded leaving...my son and mother did too. My only suggestion involves the morning breakfast...can you incorporate some pancakes, waffles and some bacon?....but other than that, my experience was excellent and I will, without a doubt, return to the Element.,,,actually I'm in the process of doing so now....
August 25, 2012
Rated 3 out of 5 by Michele12345 Good for family but rooms need better attention
The rooms are good size. We were given a handicap room and had to put towels at the bottom of the shower curtains because the water was coming out while you shower. Shower head and bar was broken and fell on our head as we showered. We could have been badly injured. We reported it for fixing but no one came after waiting 2 days. We ended up fixing it ourselves. Soap dispenser and bar soap not refilled even though it was obviously empty. Had to call and ask for it. Floors weren't vacuumed during our stay or not cleaned properly. AC either too cold or too hot. I think it's the vent location blowing air directly to the beds. Not very healthy because you either freeze or sweat. Love that there is a laundry room. Best feature really. Especially when you're traveling for the sports tournaments. Breakfast food items were okay. Not as good as comparable hotels we stayed in this summer. Too much carbs and hardly any hot food selections.
Our 4 night stay was okay overall. The little things mentioned above could be prevented with a little more attention to detail. Seems nothing but really adds up.
July 14, 2014
Rated 5 out of 5 by JerseyDevil Pet friendly
My pets and I were made to feel welcome and I appreciate the "no pet fees" policy. The suite was well-appointed and spacious and the bed very comfortable.The staff was courteous and immediately responsive to all requests.
July 11, 2014
Rated 4 out of 5 by g160 clean, staff friendly & accomodating
arrived at 1:30 am after a 5 1/2 drive. Very tired but staff member set up the queen (really double) size sofa bed for the 3rd in our party. Extra towels & bed set up prior to arrival would have been nice as it was late and we were all tired but their willingness to do so forgave the mishap as the one bedroom suite had been booked for 3 people. Clean, new, bright were great pluses and we needed a late check out which had been noted at check in and were granted without extra $. Pleasant...a little away from where we expected vs directions but all in all wonderful.
October 6, 2013
Rated 2 out of 5 by DisappointingSecondVisit Lousy return visit
We visited this site just after it opened several years ago. This was our second visit and the facilities have greatly depreciated. The whole placed seemed worn and tired. Our room had loose handles on various cabinets and the shower, two light bulbs were burned out, and the shower and closet smelled musty.
The most disappointing part of our stay was the breakfast area. I was the first to arrive and the previous evenings' mess was still on the counters. The coffee wasn't ready until one half hour after the opening time, and it was cold. The tables were sticky.
August 4, 2013
Rated 4 out of 5 by Tootsiepop Great for families
This is a great hotel for families. This is our second time staying here, and we would definitely stay again. We stayed here last summer, 2013. I believe the hotel was fairly new at that time. We stayed again this summer (2014). It was still very nice, but the hotel showed a bit of wear and tear since last summer: corroded shower caddy, scrapes on walls, little bit of mold on shower ceiling, stains on sofa...just minor things that prevent me from rating the hotel higher. I notified the staff of the conditions, and they were very accommodating. The hotel manager, Wayne, was very nice and apologetic. He and the rest of the staff did all they could to make up for any of the minor inconveniences these things cause. Aside from these minor negatives, the rest of our stay was great. The breakfast is a nice bonus, especially with kids who want to eat as soon as they wake. The workout room was also fabulous. They also have an evening cocktail hour. We really enjoyed this hotel and look forward to our next visit. If the hotel paid a bit more attention to minor details, they would have gotten five stars from us.
July 8, 2014
Rated 5 out of 5 by CoastalCarolinian Great hotel addition in Mercer County, NJ
We didn't expect a kitchen with full size fridge, dishwasher, stove top,microwave, cooking utensils & dishware in our room, but this is what we had! Very nice! Element resembles a boutique hotel or apt. in Europe. VERY comfortable. Wonderful staff - friendly & helpful. Great fitness center. Breakfast is provided -- wifi is free. I have only 1 suggestion: on busy weekends when lots of kids are present, establish a quiet room or area without kids, WII, or TV in which adults can dine. We recommended Element to everyone we met at a wedding in the Princeton area.
August 23, 2012
Rated 4 out of 5 by Botica Great hotel
Good, but far away for center
July 12, 2014
Rated 5 out of 5 by jpvbjvb99 A great family hotel
Excellent place to stay.. Clean, Friendly and priced right. Big rooms and great breakfast. We spent three days and it felt like home.
July 9, 2014
Rated 5 out of 5 by Chels417 Amazing Front Desk
I just stayed here on business and Marcus was the man! He helped us with finding cool local restuants and gave us detailed directions on how to get there. My collegue left before I did and he personally recommened a cab driver to take her to the train station and then he followed up with us to make sure that she made it there safely. He made sure that our stay was a wonderful experience and was genuinly fun to talk to. A few nights my co-workers and I worked in the lobby and ended up buying a bottle of wine from the little store there and Marcus went as far as getting us wine glasses and something to open the bottle with. I wasn't expecting this level of customer service when i booked my trip, but I am so glad that I chose the Element!
January 13, 2014