Rated 5 out of 5 by Brooks52 Nice Experience!
We hosted our Family Reunion in Maryland this year with approximately 50 family members attending. The Element Hotel met our expectations with regard to cleanliness, staff overall professionalism and custom service attitude.Concerns we had during our stay were addressed promptly and with a smile. If the opportunity presents itself, I would define return to The Element.
July 12, 2016
Rated 5 out of 5 by Tiff808 Whitney at the front desk is AMAZING
Before I even arrived for my stay, Whitney, the front desk manager, was so kind and patient with my father who checked in before I arrived. He was confused about the room that I reserved so she let him view the two options. When I called to confirm, she remembered details that my father told her about me, and was so pleasant to talk to. She started the stay off in such a personalized and pleasant way. This made a big impact on me because I had a lot of stress prior to my arrival due to delayed flights.
July 7, 2016
Rated 3 out of 5 by DeeGee Accurate information
This hotel is about nine miles from the airport, not two miles as it says on website.
Shuttle service was awful..
Please don't treat your customers like fools
June 26, 2016
Rated 5 out of 5 by Randy202 First Element stay
Excellent stay! This was my first time staying at an Element property and I really enjoyed it. The area is very convenient to the airport as well as shopping/ restaurants. The complimentary shuttle is a HUGE plus!
June 12, 2016
Rated 2 out of 5 by Marjan Would not stay here again
This hotel is like staying at a cross between a college dorm room and a hospital. Very cold and industrial.
Shower curtain was missing when we arrived, had to call desk. Very lax at getting maid service, 4:30/5:00 pm rooms still not ready or cleaned. Nothing cozy about this place for sure.
May 3, 2016
Rated 5 out of 5 by DPZ2125 Birthday Weekend
I stayed at this hotel to have a little bit of a getaway from the family for my birthday. Just my wife and I. The room exceeded expectations, the photos didn't do this place justice.
April 28, 2016
Rated 3 out of 5 by Richardm207 Dissapointed
The disappointment began at checking, the desk clerk took a while to check-in my family and I. I was told it was because I booked more than one room. I also could not take advantage of the keyless feature because of the multi room booking. The ac/heater unit was extremely load making it difficult to sleep when it was running. The Make the Green Choice option door magnet was not available. I find that using the green option caused a pileup of garbage in the hallways outside the rooms that was not picked up until the next day.
April 6, 2016
Rated 1 out of 5 by tfc1975 the shuttle service and housekeeping are horrible
No wash cloths in the room, soap dispenser in shower missing, no tissues in the room ever for 5 day stay. Housekeeping didn’t come into the room one of the days at all. Shuttle service is horrible, called for shuttle pickup was told it would be 20 minutes, 40 minutes later I called back to ask where the shuffle was. When shuttle picked me up he stated that the gas card declined 3 times when he tried to get gas.
April 2, 2016