Rated 2 out of 5 by underwhelming Underwhelming Experience
The room appeared nice, however being on the 4th floor there was noise until 2 am above me. the window shade completely unrealed it self, and I could not move it up again. I left the first day at 6:00am and returned at 2:30pm, house keeping had not done the room, and started knocking at 3:25 pm.
The bathroom is nice but not stocked properly, there was one wall mount shampoo in the shower, there was another bracket with no dispenser installed, a single bar soap on the counter.
Morning of Friday, 1/2 my shower was in cold water with the outside temperature at 32 degrees I was unable to finish shaving/showering, this was only about 5 min into the shower. I checked out at 6:25 and the breakfast had not been put out, but I expect that they are geared towards the 6:30am start time.
November 23, 2013
Rated 2 out of 5 by JJ48 Hotel needs to address housekeeping
No fry pan. Rusted pan sent 2040hrs. Had to request clean frying pan
No sharp knife on hand. When delivered it was rusty
Missing remote for b/r TV
Room had to be re-cleaned on arrival. Floors dirty. Pile of dirt inside door
Need handle on bedroom door
Filthy under sofa. Never cleaned
Front desk staff very friendly
November 25, 2013
Rated 5 out of 5 by djinbalto Nice Place to stay
For the price....awesome. Only downfall is breakfast. Why not have donuts or pastrys instead of just eggs etc. Oh and we should have been warned about the work being done on the tower across the street. Was very noisy.
November 18, 2013
Rated 2 out of 5 by JaniqueC Uncaring Staff - Bugs in the room
I thought this hotel would be great considering a previous visit however I was wrong. We reported bugs in our room to the front desk; there was no offer to help us but to just spray the room.
Later that night I asked to speak with a manager and the front desk advised we would have to wait until 9 am the next day. The next day I was told manager will be in at 3pm but with my contact info, I'll get a call back. By 4 pm, no call back was done, I called and was transferred to Jose Zavala's voicemail. My husband called back and after the front desk person (who I believe was Jose Zavala) once again brushed us off we finally called the Aloft General Manager and was able to be transferred to the Element's General Manager who was VERY argumentative. There was ABSOLUTELY NO CUSTOMER SERVICE. As a customer we should have not been taken through a logistical conversation about what the staff didn't do! After 45 mins explaining and re- explaining, Jose offered SPG points as compensation. Jose kept probing and probing to get detail for an investigation he was going to do, but as a CUSTOMER, I DONT CARE ABOUT THE INVESTIGATION I NEED TO KNOW WHAT YOU ARE GOING TO DO TO ALLEVIATE MY INCONVENIENCE.....
Take caution when booking, you just never know how you will be treated.
November 18, 2013
Rated 2 out of 5 by gibbt Not enough staff
Need more staff for housekeeping. Room not ready when promised and not cleaned the next day until very late. Shuttle service to mall and casino made up for staffing problems. Also room was very quiet and comfortable.
November 12, 2013
Rated 4 out of 5 by Chloe79 Great Room and Fabulous Price
Overall this was a great hotel stay. The room was a great size and pretty clean. The blankets were somewhat stained. All in all I would definitely stay here again. The morning breakfast was rather impressive and the modern look and feel of the hotel was a nice change.
November 10, 2013
Rated 4 out of 5 by JATVA Not delevering on the basics
I have stayed at the Element a number of times. I like the hotel but the staff is poor at managing the property. I got up in the morning to take a shower and noticed there was no shampoo dispenser. Called the front desk and 15 minutes later someone showed up with a large container of shampoo. I pointed out there was no dispenser at all to fill. She called housekeeping and we were informed there was no replacement dispenser. I ended up having to use a cup that I had used for breakfast for the shampoo.
October 29, 2013
Rated 2 out of 5 by UrbanNomad01 Property & service not up to Starwood standards!
I travel two to three weeks a month, when I can I always stay at SPG properties. I have stayed at two other Element properties, my experience was completely different. From the moment I checked in the hotel failed to meet the standards one expects at a Westin property. Took 10 minutes to check in, room was in need of TLC - the linens on the bed were stained and I requested that they be changed - I left for dinner came back, no action was taken. While convenient to BWI, I would not stay at this property. If you like SPG properties as I do - skip this one and find another property in the area.
September 25, 2012