Rated 1 out of 5 by disappointed not a starwood experience
unquestionably worst starwood experience in last 5 years. no soap in room. no plastic bags in closet. during registration, no offer of platinum room upgrade. no choice of platinum amenity (I had to ask).
room shade collapsed on son when i tried to lower the shade at night.
February 19, 2013
Rated 3 out of 5 by Esprit1 Hotel Comments
The rooms were nice, however, my safe in the closet was out of service, I stayed two nights and told front desk staff did not need house cleaning, yet house cleaning still went in the room. Food selection and taste not very good.
April 25, 2014
Rated 4 out of 5 by Chloe79 Great Room and Fabulous Price
Overall this was a great hotel stay. The room was a great size and pretty clean. The blankets were somewhat stained. All in all I would definitely stay here again. The morning breakfast was rather impressive and the modern look and feel of the hotel was a nice change.
November 10, 2013
Rated 4 out of 5 by NFPINC Nice and friendly
Staff was nice, but the room was very small. It wasn't fresh, was also surprised that the room wasn't carpeted. The door to the room needed to be slammed shut in order to get it closed, good thing i noticed when leaving otherwise the room would of been left unlocked.
September 24, 2012
Rated 5 out of 5 by JOMO my experience
I loved the rooms, except my heat was not working it was blowing cold and no engineer ever came to check up on it, even after i called the front desk.. besides that i had an very pleasant stay at the element and would definently reccommend this hotel to an friend...
March 5, 2013
Rated 1 out of 5 by TonyGA Worst front desk service with SPG hotel.
Waited for 50 minutes at the airport for the hotel shuttle. The front desk people were rude both on the phone and in person. The hotel itself is new and clean if you don't mind standing in the cold for close to an hour waiting on a shuttle to come from 5 miles away.
December 20, 2012
Rated 5 out of 5 by Bgwilly 1st Time
This was the first I stayed at this brand of hotel. My stay was for business reasons, and this hotel made my trip great! The room was comfy, with all the perks I needed. The staff was warm and accommodating. The nightly reception on Monday-Thursdays is excellent!!!
August 10, 2013
Rated 3 out of 5 by zaidee clean, reasonable hotel
Clean, good breakfast, but when checking in I was told I had no reservation cause my card was denied....NOT SO!. The card. # was entered wrong, once strainghted out I was told sorry, handed a bag chips and a juice....how insulting! Then had wait 30 mins for a room.
May 23, 2013
Rated 5 out of 5 by jsaluneed Beautiful Hotel and near a lot of attractions
Modern and classy rooms. Close to malls, restaurants and activities. Casino 4 minutes away.
June 13, 2014
Rated 4 out of 5 by Seah0rse Wheelchair Access
The room had good wheelchair access HOWEVER there is no electrical outlet at the bedside for my power wheelchair and the breakfast had many of the food and beverage items out of reach -- Both items could be fixed easily if the management gave it some thought.
May 26, 2013
Rated 5 out of 5 by Flower Spacious
The hotel room overall was very friendly, professional, and willing to assist the guest. My room was very spacious and gave me the ability to cook. I would definitely stay here again and hope I will have a similar or even better experience in the future.
February 11, 2013
Rated 4 out of 5 by Debi Staff was Excellent!!
Overall staying at the Element was a good experience. The amenities of a studio apartment for the rates of a standard room elsewhere can't be beat. The staff was excellent and met all of our requests for service in a timely and friendly manner. This included the maintenance staff who had to replace our showerhead, and fix a panel that had fallen off our room door. Overall the room was very comfortable. There is also spacious parking- we were allowed to park our 30ft. car hauler on the upper deck of the garage. But unfortunately the reasons for not giving it 5 stars really had to do with general maintenance issues. As already noted our showerhead was broken upon arrival, the room was lacking in some of the kitchen essentials (frying pan, not enough silverware, no can opener), loose cabinet/drawer handles, peeling shower floor, hot water took between 5 - 10 minutes to reach our room during peak usage hours, walls could also use a little refreshing. It seems with only a couple of hours of a little TLC the room would have been outstanding.
April 22, 2013
Rated 5 out of 5 by AJ03 Fantastic Hotel!
We stayed at the Element Arundel Mills for a sports tournament over Memorial Day weekend. It is a fabulous property with a terrific staff!
May 27, 2014
Rated 5 out of 5 by Cris74 This Hotel meets all your needs.
I found this hotel to be one of the best places I have stayed at. The staff was courteous, friendly and accomodated all needs. I would highly recommend this Hotel to anyone visiting the area. Beds were outstanding-like sleeping on a cloud.
September 16, 2012
Rated 5 out of 5 by JayJ66 Always feels like home
I first stayed at The Element on a business trip to Texas and they made my stay feel like I was at home. So now when I just need a quick get away, I stay at my local Element (Hanover, Md) and enjoy the heavenly bed and oversized shower.
January 21, 2013
Rated 4 out of 5 by Mik33 Stay experience
The element is an excellent property. However, at check in, it seemed I was imposing on the receptionist. There was no SPG. Recognition, no thank you for staying, no assistance with wifi questions.
Rooms are comfortable and very clean!
May 16, 2013
Rated 1 out of 5 by Nison Worst service ever!
We booked a studio suite and realized the executive suite and one bedroom suite was available for booking before we arrived the hotel.
As a gold member I asked for a room upgrade with my spg points, the check in agent first tell me all the rooms in element hotel are already upgraded, so there's no upgrade for me.
Then I told him I've been a gold member for 4 years and I've been getting upgrades all the time with cash or points, and sometimes I got complementary upgrades.
So he turned around and tell me he does not have a better room available at the time (but I can still book one online), when I show him my phone with the spg app and ready to book a executive suite he then told me the room is not clean yet.
All right, I can live with a standard room. We checked in, when we arrived the room we call the front desk if we can get water as spg gold member welcome gift, and the front desk lady said they don't have free water and water are $2 a bottle (small bottle of deerpark spring water, I can get it for $3 a case of 24 at the gas station 3 blocks away).
September 4, 2012
Rated 3 out of 5 by seoulfalcon Hit or Miss
I've stayed at this hotel upwards of 10 nights per month for over a year and half. In this time there have been a number of Management/Staff & process changes. Some have been good, while others have missed the mark.
There's been a noticiable degradation in some of services that the hotel provides. While the daily breakfast remains excellent, the dinners are often hit or miss. Unfortuantley this holds true with the quality of the prepared foods that they sell in their snack area. Room qualtiy has suffered as well. Often times, I've found that rooms are not as clean as I would expect. The couches in the rooms are often stained, and the bathrooms could use some work. It appearst that the hotel is suffering from problems of wear and tear as the hotel ages. It could definitely use some TLC.
I still enjoy staying at this hotel, but a number of my colleagues have moved on to other hotels in the area. As a Platinum member, I'm extremely loyal to Starwood, but if things don't improve in the near future, I will probably find another Starwood property to stay at.
January 20, 2013
Rated 5 out of 5 by ComplaintShare The Element exceeded all expectations
My fiance and I stayed at The Element in Arundel Mills to celebrate his birthday close to the casino and we are so glad we did.
From now on when staying in the area for business or pleasure, we will be staying at The Element.
February 19, 2013
Rated 4 out of 5 by Intelguy Exceptional Service!
The room concept is perfect for both the business as well as the leisure traveler. The comp breakfast and manager's nightly reception is a nice amenity. The staff was attentive and friendly. Will definitely stay again.....
January 27, 2013
Rated 5 out of 5 by Flako The hotel has very comfortable facilities
front desk, elevators, whole room, air condition, bed and bathroom
June 3, 2014
Rated 5 out of 5 by djinbalto Nice Place to stay
For the price....awesome. Only downfall is breakfast. Why not have donuts or pastrys instead of just eggs etc. Oh and we should have been warned about the work being done on the tower across the street. Was very noisy.
November 18, 2013
Rated 2 out of 5 by gibbt Not enough staff
Need more staff for housekeeping. Room not ready when promised and not cleaned the next day until very late. Shuttle service to mall and casino made up for staffing problems. Also room was very quiet and comfortable.
November 12, 2013
Rated 5 out of 5 by FlyerGuy Excellent!
Great hotel, not much else to say. Great rooms, friendly staff, good location. Note that it is not the closest airport to the hotel, just allow yourselves a few more minutes to get there over other airport properties.
May 29, 2013
Rated 5 out of 5 by JayJ66 This hotel feels like home.
Everyone is so friendly and helpful at The Element. The rooms are spacious and beds, oh the beds, are so soft. I also love the big shower and the wonderful smelling soap. That's why I keep coming back.
August 7, 2012
Rated 4 out of 5 by AA2013 Did not get a Room I booked for
Did not get the room I booked for. I was placed in an handicapped room which did not bold well with me and my fiancee. I tried changing it but they told me no room was available for me to change to
May 21, 2013
Rated 5 out of 5 by Skies Best service ever!
Would definitely recommend this hotel to anyone travelling in the area. Absolutely great service, they even provided a complimentary shuttle service to the casino. I will definitely be back.
June 17, 2013
Rated 3 out of 5 by SPGBizTrvlr Nice Hotel, but rough around the edges
I asked for a wake up call each of the 5 nights and got 2. I found hairs all over my shower and washroom and also had dirty towels. The room was nice but small details made it just okay.
February 23, 2013
Rated 5 out of 5 by JoyceZ13 Fulfilled all our needs for wedding
Jennifer Applegate helped us through the process of booking a block of rooms for our daughters wedding. We eventually booked 25-30 rooms. We could not be happier with the entire event.
October 22, 2013
Rated 4 out of 5 by snooks67 Element
The rooms are very spacious and accomodating. The housekeeping leaves much to be desired. Dust on everything and the bathroom was rarely cleaned. Also,the hotel store had very little!!
May 13, 2013