Element Arundel Mills

  • 7522 Teague Road
  • Hanover,
  • Maryland
  • 21076
  • United States
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Rated 3.8 out of 5 by 184 reviewers.
Rated 3 out of 5 by Nice Hotel, but rough around the edges I asked for a wake up call each of the 5 nights and got 2. I found hairs all over my shower and washroom and also had dirty towels. The room was nice but small details made it just okay. February 23, 2013
Rated 4 out of 5 by Element The rooms are very spacious and accomodating. The housekeeping leaves much to be desired. Dust on everything and the bathroom was rarely cleaned. Also,the hotel store had very little!! May 13, 2013
Rated 5 out of 5 by The hotel staff was very responsive, courteous, and pofessional Our stay was exceeded our expectations. We enjoyed our stay during the 4th of July festivities and returned for our second stay because of the high standards maintained by this hotel. April 2, 2013
Rated 5 out of 5 by Breakfast & Evening Having used this hotel a number of times over the past five years I have noticed that the quality of the breakfast and evening offerings have diminished over time. Just an observation March 25, 2013
Rated 4 out of 5 by lwypij3140 we were very pleased with the staff and accomadations, they helpful with our needs , and the location is close to highways to baltimore and washington D C , to historical sites August 14, 2013
Rated 4 out of 5 by Excellent Hotel/ Rude Front Desk Great hotel great location. Next to a major mall and off highway to Washington DC and Baltimore. However the front desk clerk female is RUDE and COLD avoid her at all cost. March 13, 2013
Rated 3 out of 5 by Nice if you're here for an extended period of time The room was nice and it was great that there was a full-size fridge, stovetops, etc. The room was comfortable, but the staff was horrible, except one or two individuals. May 31, 2013
Rated 5 out of 5 by Another great Starwood property This was a nice hotel with friendly staff.The location is close to shopping and restaurants. I was in the Baltimore area a bit longer than expected due to hurricane Sandy. November 5, 2012
Rated 5 out of 5 by Even my pup likes staying here! My last stay was just after Super Storm Sandy as I was without power in NY. This hotel is always clean and comfy and parking is a breeze. Even my pup likes staying here. December 22, 2012
Rated 5 out of 5 by Great stay overall! Hotel was very clean, presentable, open, green friendly and far exceeded expectations in every aspect! This is my 3rd time back and I will continue to return! July 4, 2013
Rated 5 out of 5 by The Hotel has great features The faculity was very clean and the staff were professional throughtout my stay. The Breakfast and evening meal was great for the cost staying at the Element. February 11, 2013
Rated 5 out of 5 by Beautiful and clean hotel!! Aside from the hospitality of the staff, the hotel room was so clean! I was impress felt like a brand new room built just for me! With the new car smell!! June 19, 2013
Rated 2 out of 5 by No SPG Perks I'm a SPG gold member and they put me in the smallest room in my last two stays. My room had no towels. Took two calls in 2.5 to have towels brought up. June 1, 2013
Rated 5 out of 5 by Perfect as always. Each time I stay at The Element I am very pleased with the staff as well as the room. The huge shower is my favorite as well as my kids. March 18, 2013
Rated 4 out of 5 by service There was no maid service. I understand that it was Christmas day, but a heads up would have been nice. I would have hung the towels up. December 27, 2012
Rated 5 out of 5 by Delightful hotel stay My stay was a wonderful experience. The staff was very responsive I my needs! The quality of the room was excellent, and very clean! June 19, 2013
Rated 5 out of 5 by Big surprise This hotel was a big surprise! The decor was beautiful! The staff was great. I could not have asked for a better experience. February 11, 2013
Rated 2 out of 5 by Uncaring Staff - Bugs in the room I thought this hotel would be great considering a previous visit however I was wrong. We reported bugs in our room to the front desk; there was no offer to help us but to just spray the room. Later that night I asked to speak with a manager and the front desk advised we would have to wait until 9 am the next day. The next day I was told manager will be in at 3pm but with my contact info, I'll get a call back. By 4 pm, no call back was done, I called and was transferred to Jose Zavala's voicemail. My husband called back and after the front desk person (who I believe was Jose Zavala) once again brushed us off we finally called the Aloft General Manager and was able to be transferred to the Element's General Manager who was VERY argumentative. There was ABSOLUTELY NO CUSTOMER SERVICE. As a customer we should have not been taken through a logistical conversation about what the staff didn't do! After 45 mins explaining and re- explaining, Jose offered SPG points as compensation. Jose kept probing and probing to get detail for an investigation he was going to do, but as a CUSTOMER, I DONT CARE ABOUT THE INVESTIGATION I NEED TO KNOW WHAT YOU ARE GOING TO DO TO ALLEVIATE MY INCONVENIENCE..... Take caution when booking, you just never know how you will be treated. November 18, 2013
Rated 5 out of 5 Front Desk Support I really would like to thank Trina for turning a mix up in my reservation into a positive experience. June 21, 2013
Rated 5 out of 5 by This hotel met my standards overall This was my second time as a guest at the element. I was satisfied with the service. I will return! June 16, 2013
Rated 3 out of 5 Lack of service No towels replaced, no soap in rooms; lots of room to improve; facility is nice however; September 2, 2013
Rated 4 out of 5 by Enjoyable Stay Host hotel for a Family Reunion. Accommodations were top notch. Would definitely recommend. August 19, 2013
Rated 5 out of 5 by Pet Friendly It is such a pleasure to stay and work in such a comfortable, clean hotel where pets are welcome. March 8, 2013
Rated 5 out of 5 by Best hotel near bmore Everything about this hotel screams perfection. I will be staying at this hotel again and again. March 25, 2013
Rated 5 out of 5 by good Great stay room was ready at arrival and room smell clean and fresh. September 24, 2013
Rated 4 out of 5 by The studio room was very relaxing... ...after a long day at work it was perfect for me. It felt like a home away from home. January 20, 2013
Rated 5 out of 5 by Very clean and comfortable room The room was confortable. Check in was smooth too. I will recommend your hotel. July 28, 2013
Rated 1 out of 5 by Highly disappointed This hotel did not stand up any level of expectations for me and my family! August 13, 2013
Rated 5 out of 5 by Great features Van to casino; pool (could be heated) bar clean and friendly great breakfast December 4, 2012
Rated 5 out of 5 by Staff The staff was outstanding, they went out of there way to assisst. July 22, 2013
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