Rated 3 out of 5 by SPGBizTrvlr Nice Hotel, but rough around the edges
I asked for a wake up call each of the 5 nights and got 2. I found hairs all over my shower and washroom and also had dirty towels. The room was nice but small details made it just okay.
February 23, 2013
Rated 4 out of 5 by snooks67 Element
The rooms are very spacious and accomodating. The housekeeping leaves much to be desired. Dust on everything and the bathroom was rarely cleaned. Also,the hotel store had very little!!
May 13, 2013
Rated 5 out of 5 by jamilpo The hotel staff was very responsive, courteous, and pofessional
Our stay was exceeded our expectations. We enjoyed our stay during the 4th of July festivities and returned for our second stay because of the high standards maintained by this hotel.
April 2, 2013
Rated 5 out of 5 by pjgodfather Breakfast & Evening
Having used this hotel a number of times over the past five years I have noticed that the quality of the breakfast and evening offerings have diminished over time. Just an observation
March 25, 2013
Rated 4 out of 5 by lwypij3140 lwypij3140
we were very pleased with the staff and accomadations, they helpful with our needs , and the location is close to highways to baltimore and washington D C , to historical sites
August 14, 2013
Rated 4 out of 5 by Janelle25 Excellent Hotel/ Rude Front Desk
Great hotel great location. Next to a major mall and off highway to Washington DC and Baltimore. However the front desk clerk female is RUDE and COLD avoid her at all cost.
March 13, 2013
Rated 3 out of 5 by AL123 Nice if you're here for an extended period of time
The room was nice and it was great that there was a full-size fridge, stovetops, etc. The room was comfortable, but the staff was horrible, except one or two individuals.
May 31, 2013
Rated 5 out of 5 by Shugs Another great Starwood property
This was a nice hotel with friendly staff.The location is close to shopping and restaurants. I was in the Baltimore area a bit longer than expected due to hurricane Sandy.
November 5, 2012
Rated 5 out of 5 by Shugs Even my pup likes staying here!
My last stay was just after Super Storm Sandy as I was without power in NY. This hotel is always clean and comfy and parking is a breeze. Even my pup likes staying here.
December 22, 2012
Rated 5 out of 5 by Dan7025 Great stay overall!
Hotel was very clean, presentable, open, green friendly and far exceeded expectations in every aspect! This is my 3rd time back and I will continue to return!
July 4, 2013
Rated 5 out of 5 by Areese422 The Hotel has great features
The faculity was very clean and the staff were professional throughtout my stay. The Breakfast and evening meal was great for the cost staying at the Element.
February 11, 2013
Rated 5 out of 5 by Hiphop12 Beautiful and clean hotel!!
Aside from the hospitality of the staff, the hotel room was so clean! I was impress felt like a brand new room built just for me! With the new car smell!!
June 19, 2013
Rated 2 out of 5 by Willie28 No SPG Perks
I'm a SPG gold member and they put me in the smallest room in my last two stays. My room had no towels. Took two calls in 2.5 to have towels brought up.
June 1, 2013
Rated 5 out of 5 by JayJ66 Perfect as always.
Each time I stay at The Element I am very pleased with the staff as well as the room. The huge shower is my favorite as well as my kids.
March 18, 2013
Rated 4 out of 5 by kschoch service
There was no maid service. I understand that it was Christmas day, but a heads up would have been nice. I would have hung the towels up.
December 27, 2012
Rated 5 out of 5 by Lordwad45 Delightful hotel stay
My stay was a wonderful experience. The staff was very responsive I my needs! The quality of the room was excellent, and very clean!
June 19, 2013
Rated 5 out of 5 by Pennymoneymaker Big surprise
This hotel was a big surprise! The decor was beautiful! The staff was great. I could not have asked for a better experience.
February 11, 2013
Rated 2 out of 5 by JaniqueC Uncaring Staff - Bugs in the room
I thought this hotel would be great considering a previous visit however I was wrong. We reported bugs in our room to the front desk; there was no offer to help us but to just spray the room.
Later that night I asked to speak with a manager and the front desk advised we would have to wait until 9 am the next day. The next day I was told manager will be in at 3pm but with my contact info, I'll get a call back. By 4 pm, no call back was done, I called and was transferred to Jose Zavala's voicemail. My husband called back and after the front desk person (who I believe was Jose Zavala) once again brushed us off we finally called the Aloft General Manager and was able to be transferred to the Element's General Manager who was VERY argumentative. There was ABSOLUTELY NO CUSTOMER SERVICE. As a customer we should have not been taken through a logistical conversation about what the staff didn't do! After 45 mins explaining and re- explaining, Jose offered SPG points as compensation. Jose kept probing and probing to get detail for an investigation he was going to do, but as a CUSTOMER, I DONT CARE ABOUT THE INVESTIGATION I NEED TO KNOW WHAT YOU ARE GOING TO DO TO ALLEVIATE MY INCONVENIENCE.....
Take caution when booking, you just never know how you will be treated.
November 18, 2013
Rated 5 out of 5 Front Desk Support
I really would like to thank Trina for turning a mix up in my reservation into a positive experience.
June 21, 2013
Rated 5 out of 5 by Jones04 This hotel met my standards overall
This was my second time as a guest at the element. I was satisfied with the service. I will return!
June 16, 2013
Rated 3 out of 5 Lack of service
No towels replaced, no soap in rooms; lots of room to improve; facility is nice however;
September 2, 2013
Rated 4 out of 5 by Kim28 Enjoyable Stay
Host hotel for a Family Reunion. Accommodations were top notch. Would definitely recommend.
August 19, 2013
Rated 5 out of 5 by Tinker Pet Friendly
It is such a pleasure to stay and work in such a comfortable, clean hotel where pets are welcome.
March 8, 2013
Rated 5 out of 5 by NicoleDC Best hotel near bmore
Everything about this hotel screams perfection. I will be staying at this hotel again and again.
March 25, 2013
Rated 5 out of 5 by martin1 good
Great stay room was ready at arrival and room smell clean and fresh.
September 24, 2013
Rated 4 out of 5 by redz The studio room was very relaxing...
...after a long day at work it was perfect for me. It felt like a home away from home.
January 20, 2013
Rated 5 out of 5 by yesuba Very clean and comfortable room
The room was confortable. Check in was smooth too. I will recommend your hotel.
July 28, 2013
Rated 1 out of 5 by FamfromVA Highly disappointed
This hotel did not stand up any level of expectations for me and my family!
August 13, 2013
Rated 5 out of 5 by Jodi85 Great features
Van to casino;
pool (could be heated)
clean and friendly
December 4, 2012
Rated 5 out of 5 by ag6109 Staff
The staff was outstanding, they went out of there way to assisst.
July 22, 2013