Rated 2 out of 5 by Mamarey70 Worse night ever
At check in the bathroom was dirty and someone was sent to clean it but that room had not been dusted in a while. I requested extra sheets and blanket for sofa bed and it took 3 calls to get someone to take them to the room and top it off there was a party down the hall till about 2 AM. I called front desk and they were sending someone to look and quiet the guests but I finally fell asleep at 2 and don't know if it happened. Reported it to front desk at check out and I was suppose to have manager call and two days later still no contact has been made.
January 11, 2016
Rated 5 out of 5 by Mo0217 Fabulous Staff
Front Desk Agent was personable, helpful, efficient and friendly. The shuttle bus driver was engaging.
December 31, 2015
Rated 3 out of 5 by Yvonne28 front desk assoiacte
I booked 2 rooms at this hotel, I called to asked why I was over charged for the rooms and I was told that they hold extra money, This should have been shared when I booked the room, after being told this The amounts still didn't add up, I than asked how much was I charged for just the room, the lady got extremely rude, and she even hung up the phone before I was finish my conversation, I'm the one who's missing money I should have been the one with the attitude but being nasty gets you nowhere in life so I will take this problem up with my bank and let the investigate this issue.
December 21, 2015
Rated 4 out of 5 by Williams13 A good Hotel for relaxing
Very good located Hotel for someone wanting to get a way and relax yet still be located near a number of choice activities.
December 7, 2015
Rated 2 out of 5 by whs65 Never again. Noisy, chaotic mess!
Busy weekend led to total lack of rest and relaxation - poor soundproofing. Electrical issues caused room change which enlightened us to substandard quality of original room.
September 8, 2015
Rated 5 out of 5 by gerrysw Terrific Staff
The staff at this hotel has greatly improved.. This staff is excellent and so accommodating. What we didn't ask for they anticipated, they were always super pleasant and cooperative and very attentive. A special thanks to Lisa, whom my 3 year old referred to as "That's Nice Lisa!" because she was, and to the chef in the kitchen who went out of his way to make sure she had foods she would eat rather than the grown up fare. We had a great stay.
September 4, 2015
Rated 1 out of 5 by Johnny123456789 Horrable place
First off i was told when using a credit card that there would be no funds on hold in my account. Wrong!! The breakfast is terrable, the couch in the room is the most uncomfortable thing ever, my room smelled nasty. The floors in my room are sticky because they are most likely not clean. The receptionist at the front is very rude and unfriendly and she chain smokes in front of the hotel door. I regret signing up for their rewards program. Not worth it. There are pleanty of way better hotels in baltimore. Stay away from this one.
August 2, 2015
Rated 5 out of 5 by Ashlove Awesome
This hotel was everything I wanted plus more. Clean, modern and great location right across the street from the casino and mall. I would def recommend this place if in baltimore area.
May 29, 2015