Rated 3.8 out of 5 by 198
Rated 5 out of 5 by Hank68 The staff was excellent
The room was great and all the amenities were first class. The staff was very courteous and eager to assist when needed.
August 17, 2014
Rated 3 out of 5 by SamPatel Awesome Suites, but pathetic Internet Connection and average breakfast
The Suites are one of the best I have every stayed at an Element OR for that matter any other hotel. They are huge and very comfortable.
On the other hand if you are a Business Traveller then you can forget about connecting to the Internet unless you want to stay in the lobby and work.
Breakfast was ok. The breakfast at the next door Aloft is much better.
August 14, 2014
Rated 4 out of 5 by Butch2 This hotel met my needs with confort
The hotel was comfortable and met my needs for a 1 night stay. The Hotel Entrance was difficult to recognize once we pulled into the driveway.
August 14, 2014
Rated 5 out of 5 by Steglen This hotel has great and courteous staff
Everything I needed was there for me without effort. The staff was extremely helpful when needed. The facility was well maintained and the overall experience was one that I am sure I will have again in the future. Thank you for asking.
August 4, 2014
Rated 4 out of 5 by ShortyC21 Great Time
I am RTA and my husband, did a short staycation
And Head engineer was excellent, my husband , had lock the safe and could not get it open, but the staff front desk and engineer were great. and they got the safe open with a smile. We will gladly come back
The hotel was clean , the breakfast was excellent
August 2, 2014
Rated 5 out of 5 by Rusty27 Wonderful Facility
The staff was very helpful. The shuttle was an excellent way to travel to the mall and casino. The gym was great.The room was outstanding.
August 1, 2014
Rated 4 out of 5 by ADillon Excellent Hotel for Extended Stay
Hotel was awesome! Staff was great. Only downside was how the A/C blew directly on me. If you like that, great.
Rooms were an incredible upgrade over other extended stay hotels.
July 30, 2014
Rated 3 out of 5 by willow44 Going Downhill
I used to love this hotel. I feel like the quality of the rooms/hallways (cleanliness in particular) has gone down hill significantly from when I very first stayed at this hotel. The rooms just appear "dingy" and unkempt. The only thing that keeps me coming back to this hotel is the staff (very responsive, friendly and helpful) and the fact that there are not many other SPG hotels in Hanover. If there were I would probably stay at that one. I have not tried the ALOFT because I don't much like bright colored rooms. It is a shame because I do love this hotel and the way that it used to be.
Please fix the cleanliness.
July 17, 2014