Rated 2 out of 5 by PRoh85 Terrible Service
I arrived late on my checkin day, which i frequently do considering I'm a busienss traveler.
The front entrance was locked due to security reasons I presume. I buzzed the front desk and waited for nearly 15 minutes before the receptionist appeared at the front. As I entered, I was immediately greeted in a the most rude and unwelcoming manner, complaining that I was checking in too late. This is your JOB as a night shift receptionist - to cordrially greet and welcome guests the same as a day shift receptionist.
I am NEVER booking at this location again.
September 17, 2013
Rated 4 out of 5 by MSC330 Different distinct Hotel. Impressed
I was touched by the impeccable hospitality offered by the Hotel staff. Excellent service and staff. Keep it up. Will come back!!
December 1, 2013
Rated 2 out of 5 by Berg A VERY BAD EXPERIENCE.
We had booked a 2 Queen room however we were given a King, which they didn't mention when they checked us in, so we had to lug our belongs back down to the front desk. When we said this was not the type of room we booked they told us if we didn't like it we would have to wait. This was 3:30 PM long after check-in time
When we finally got in the room the roller blind did not work so we could not get any light, the garbage disposal was broken, and the bathroom door would not close.
A very nice repairman came and we had him in our room for the next hour and half fixing just the blind. We told him to forget the rest, we would like our room to ourselves since we were very tired and hungry.
All in all a VERY BAD experience!
July 26, 2013
Rated 5 out of 5 by dena Absolutely perfect hotel with wonderful front desk staff !
I have found my favorite hotel brand! ELEMENT is incredible. The rooms are so cozy and clean...front desk staff is amazing...so kind and helpful. Breakfast was excellent with so many choices. Having the on-site fitness center is so convenient and it is very well maintained. There is nothing I could begin to complain about....except maybe not having the option to take a bath instead of just showering but all of the other amenities make up for that!!! Thank you Ms. Flournoy and staff for making my holiday stay an incredible experience!!! I will be back!
January 23, 2013
Rated 5 out of 5 Nice breakfast and evening wine /soup/salad features
Nice simple casual elegance, great energy savings features. At first i found it weird that the breakfast area was the first thing you see when you get in to the hotel but if you look straight ahead, there is the tall ceilings with sophisticated modern lights over the lounge. The staff at the register were friendly and helpful. Even though wine ended at 7pm they still offered us wine and cheese after we got done with registering just past 7pm since we said we were tired and hungry from travel. My dtr. said something about a tinge of unlikely smell in the lobby and less in the suite hallways but I think it was just a normal smell of some new carpet or upholstery. Maybe the hotel should think about a different deodorizer to counter that.
April 20, 2013
Rated 5 out of 5 by don21 The hotel staff
I was amazed at the staff at the hotel. There was an issue with my room but Brandon & his manager Duchess did everything possible to accommodate me, The staff was always friendly, above pleasant and genuine. Each day I saw Duchess, she made sure to check how things were and greeted with a smile. Everyone understands that things do not always go smoothly but it is often how issues are resolved that matters. The staff at the hotel was exceptional particularly Duchess & Brandon. I have highly recommended the hotel to all my friends & plan to stay again.
January 29, 2013
Rated 3 out of 5 by Mike Could be a great hotel...
This place has potential to be a really cool place to stay...but they need to get their stuff together. First off...let me say that the staff was GREAT. The facilities need some work. EVERY TIME I left my room, I had to get a new key made because the old key wouldn't work. I was there for three nights....so that go old REALLY fast. The second morning I was there, the hot water ran out in the shower after about 3mins. The next morning...NO HOT WATER AT ALL!!! UNACCEPTABLE!!!!! For a hotel in this price range, hot water is a non-negotiable item.
February 17, 2013
Rated 5 out of 5 by Maxnmore88 Great Hotel just outside of Dallas...
Very clean hotel with friendly staff that met all my needs. The hotel gives you a sense of airiness to it that very inviting. One thing I look for when I arive at the hotel is thier fitness center and thier fitness center was stocked with equipment to give you a good enough cardio and wieght training workout. They also have an outdoor salt water pool with outdoor patio seating and a BBQ grill for self cooking. I would certainly stay at this hotel again when I come back to Irving, TX. Oh, their happy hour is free as well which was a bonus.
July 30, 2012
Rated 5 out of 5 by OKCAlisha You're In Your Element, Starwood!
First time stay at the Element in Irving, TX. As an SPG member, I usually expect a certain level of quality and service...you delivered, Starwood and Element! We typically stay at the Aloft because it suits our family needs but they were sold out so we chose another SPG hotel, the Element. Pleasantly greeted and quickly assisted at the front desk...it took less than 5 minutes. The room....we had a first floor room with kitchenette, wonderful beds, lovely soap/amenities and free wi-fi. My kids couldn't wait to get to the pool. Water was a little cold (it was touted as heated pool) but that didn't stop the kiddos. The pool area was relaxing. Complimentary breakfast too. A great deal! We're returning soon. Thanks, SPG and Element! Looking forward to our next stay with you soon~!
July 3, 2013
Rated 5 out of 5 by Lady22J Excellent hotel so far
I had an overnight stay here at the hotel and it was just excellent. So clean, fresh, spacious and relaxing. The room was such a big plus for me as I love to have space to move about. I arrived at the hotel with the assumption that I would've had enough time to join in the evening reception being held from 5:30 p.m until 7:30 p.m. as the website originally stated. The receptionist told me that it was being held until 7 p.m. which was not great comfort to me who arrived 10 minutes prior. I had to hurry up with my luggage in tow and grab a few bites just before the cut off time. Other than that, everything at the hotel, to include the breakfast, was just great.The hours for the evening reception needs to be corrected on the SPG website as it now has a posting of 6-7 p.m. I will definitely stay here again!
August 29, 2013
Rated 4 out of 5 by PJPB Great place to stay
This hotel is very comfortable, clean, modern and compares to a boutique hotel you would find in Dallas. It is alot like the NYLO with out the restaurant. For the money it is well worth it. My only complaint is that as I had stayed once before at that time the breakfast blew me away. This time the breakfast was different, still good but more like any other hotel free breakfast. It is still a great value to have a breakfast included as some hotels at that price are no longer offering a breakfast.
December 24, 2012
Rated 5 out of 5 by darcycomm Element is consistenly good
If you need to be in the DFW Airport/Irving area, the Element is a terrific choice -- if you can get in. Plan ahead as it stays near 100% occupancy.
In addition to the kitchen facilities in your room, their breakfast and happy hour dinner buffets are quite good. If you miss their serving times or want something different, there are 30+ restaurants within 5 minutes, including some that share the same parking lot. I spent over 100 nights there last year so, obviously, it met my needs.
April 19, 2013
Rated 5 out of 5 by Irving2013 Kiki the manager is awesome
I arrived to the hotel as my second visit to this SPG brand and found a few issues with the room that I shared with the Manager - Kiki. She quickly called me back and updated me on the actons that she was taking to improve my stay. My goal was to have the standard remain the same as my first experience and she exceeded my expectation.
Great hotel, clean, fresh, nice and very comfortable.
September 30, 2013
Rated 4 out of 5 by natim Stay at Element by Westin - Irving
We enjoyed our stay at this hotel and would recommend it to our friends. Very nice, comfortable and modern. Helpful staff.
November 2, 2013
Rated 2 out of 5 by yoyobull hotel is good, staffs is not qualify be starwood grade
The hotel is very nice, comfortable, nice location and price range is very well. House keeping doing good job. However, the front desk staffs are just being very rude. Morning, 2nd shift and mid-night staffs are not friendly. They are ok, but into 2 stars hotel level staff. no greeting, working with attitude manner, not willing to serve customer, just do "AS IS". Again, Love the hotel, but staffs need to be improved their manner and work attitude.
August 20, 2013
Rated 5 out of 5 by PKFlyer Great little find in the DFW area
The Element DFW is a very clean, friendly, convenient hotel. Rooms are more than adequate, especially if you are a business traveler staying more than just one night. Workout facility is great for a hotel of this size. There are a few decent restaurants nearby as well. The staff is the best part of this property. They are very hospitable and, as someone who returns to the hotel on onccasion, they always remember me, greet me by name, and even upgrade me whenever they can.
August 17, 2012
Rated 5 out of 5 by Cory56 Cleaning Staff
Cleaning staff started knocking on the door at 0900 and proceeded to send 5 different people to my room when my wife was still getting ready before 11:00am.
Stayed at this hotel a lot and have never had problems except for this stay. I was promised 3000 points by the Manager.
October 15, 2013
Rated 1 out of 5 by David Worst hotel experience I've ever had!
I was traveling from Miami to Dallas for business and the aircraft was having mechanical difficulties. I took advantage of the delay to call the Element Hotel and let them know that I was running late. Someone at the desk told me, no problem, we will expect your late arrival. When I finally got to the hotel, at 11:00 pm, I was told they had sold my room and they were going to have to put me up (at their expense) at another hotel. I felt like this was the ultimate betrayal. If I cannot count on a reservation, especially after I called ahead, then I will take my business to other hotels and avoid Starwood Hotels altogether. The SPG website shows that the reservation for the Element Hotel was canceled, but that was not by me. Free or not they put me up in a second rate hotel and left me with a very negative impression of Starwood.
February 18, 2013
Rated 4 out of 5 by jechho Great option in the Dallas/Ft Worth area
All in all a great hotel. Would have given them top rating without the two issues we had. They were out of towels in the fitting room, and no one seemed to oversee it regularly. Plus, the pool area was not cleaned for garbage the two days we were there. No towel refills here either, and people were smoking and drinking beer cans in the pool. Just nasty. Please pay more attention to the fitness room and pool area!
August 25, 2013
Rated 4 out of 5 by RedRenata Superior breakfast
I was very happy with the breakfast, nice break from the styrofoam eggs to have a breakfast sandwich and a smoothie plus strawberries and granola. Well done, keep it up..
October 22, 2013
Rated 5 out of 5 by Sassydp This hotel was more than I expected for a GREAT rate.
The staff especially Angie and Raymond who drove the shuttle and worked the front desk were very pleasant and helpful. I now want to book with Element everywhere I go and telling everyone to book there as well. I hope you expand more and are available all over the world because I'm a sold happy customer. The idea to have a kitchen, living/lounge place, stand in shower, desk, full/half flush was brilliant. My stay was beautiful and I loved every minute.
January 22, 2013
Rated 5 out of 5 by TravelPlannersLLC Will be back for sure!
So glad we chose this property, staying at an "Element" for the first time. Loved it, excellent customer service assisting with our very late arrival, clean tasteful room on the contemporary side, good breakfast and the shuttle driver was a 4 Star as well!
Thank you Element Dallas Airport; we will be back and tell everybody about you!
September 27, 2013
Rated 5 out of 5 by Beenie Great Value!
We stayed 2 night, in July 2013, and were very impressed. The staff is very professional and accomidating. The room was very clean as was the entire hotel. Seemed hard to believe they've been open for 3 years. Looked brand new! The social hour and breakfast were yummy. Our granddaughter loved the pool. The location was convenient for the airport as well as places to dine. We will definiately stay here again on our next trip to Texas.
July 4, 2013
Rated 5 out of 5 by hanuman Excellent place to crash for a meeting
I am an SPG member but somebody choose this hotel for a 3-day meeting. The hotel is great,clean, professionally cared and has a gym and pool. In addition, the prices is excellent. My only concern, as anything in Texas, is that you need a car to move from the hotel to eat. The hotel does not have a restaurant and the restaurants in the neighborhood
are not that good. Venture yourself to walk to the other side of the highway for better choices.
January 28, 2013
Rated 4 out of 5 by Scout03060 Room was very comfortable
Our company uses this hotel pretty regularly but I had never stayed here. I have to say I really enjoyed my room... it was very comfortable, clean and it just felt relaxing when I was in it. I used the kitchen and all the items I needed to cook were there and in great shape.
The staff was helpful and polite. So, overall my stay was pretty good and I would stay there again and recommend this place to others.
August 15, 2013
Rated 5 out of 5 by Celtic17 Starwood Fan
My favorite Starwood Hotel so far. Very customer friendly, quiet, great food, dedicated staff, beautiful room. Everything positive. Thank you.
October 20, 2013
Rated 5 out of 5 by RICJ72 Best hotel in area
Is it the fanciest? Nope. Very minimalist - but I like that. The rooms are very well-equipped with everything you need. Kitchen, utensils, fridge, microwave.
The staff was amazing - the front desk staff as well as the staff working the manager's reception in the evenings. The reception, by the way, had great good and drinks.
I have stayed at many hotels in the area, and this is the best by far. I would recommend this to anyone.
June 12, 2013
Rated 5 out of 5 by BHL2DOG Exceeded expectations
Love the modern airy vibe. The room was spacious and comfortable, the full kitchen was a pleasant surprise. The bathroom was the best of the 10 hotels we stayed in on this trip. Breakfast was great with a good selection of choices, even 3 or 4 types of fruit The staff were all really helpful. We used the shuttle to the nearby outlet mall and the drivers couldn't have been friendlier. So much more than the standard airport hotel.
May 28, 2013
Rated 4 out of 5 by SAJ1118 Great Hotel Staff Needs Improvement
I gave this hotel 4 stars because of the quality and location. If I had based it on staff alone, my review would have been 2 stars.
We checked in to the hotel around 8:00 pm on a Thursday. My husband and I walked up,to the front desk and there was only one employee working and she was on the phone. She proceeded to take two more phone calls and only acknowledged us when she was on the last phone call. Another employee walked out while the first was on the phone and didn't acknowledge us either.I was extremely unimpressed with the staff.
That being said, the. room was extremely,spacious and we enjoyed our evening there. We were catching a flight out of DFW at 5:00am and having our bill emailed to us was very convenient. Proximity to DFW was also great! We are staying at this hotel in about a week when we return and I hope that our experience with the staff is better.
May 25, 2013
Rated 5 out of 5 This hotel always meets my expectations.
This hotel offers great corporate rates and finds a way to accommodate my reservation request even when the web site indicates that the hotel is fully booked. Room is equipped with microwave oven and refrigerator which is very convenient as my stay is usually 2 weeks.
People at the front desk are always friendly and helped me with any special needs. Jasmine made me feel at home with her smile and friendly conversation.
February 11, 2013