Rated 5 out of 5 by Allen Great experience.
I had a great experience at this hotel. The staff was very friendly and accommodating and the hotel was immaculate. The daily breakfast and happy hour amenities were also a big plus. We’ll definitely stay here again.
May 28, 2013
Rated 5 out of 5 by BHL2DOG What more could you want?
If you're looking for a great place to stay close to DFW airport, this is it! Clean modern decor, spacious rooms, free WiFi and a breakfast buffet to cster to vsrious tastes combined with helpful friendly staff, and all at a great value rate. Tick, tick!
May 27, 2013
Rated 4 out of 5 by SAJ1118 Great Hotel Staff Needs Improvement
I gave this hotel 4 stars because of the quality and location. If I had based it on staff alone, my review would have been 2 stars.
We checked in to the hotel around 8:00 pm on a Thursday. My husband and I walked up,to the front desk and there was only one employee working and she was on the phone. She proceeded to take two more phone calls and only acknowledged us when she was on the last phone call. Another employee walked out while the first was on the phone and didn't acknowledge us either.I was extremely unimpressed with the staff.
That being said, the. room was extremely,spacious and we enjoyed our evening there. We were catching a flight out of DFW at 5:00am and having our bill emailed to us was very convenient. Proximity to DFW was also great! We are staying at this hotel in about a week when we return and I hope that our experience with the staff is better.
May 25, 2013
Rated 5 out of 5 by Highlander Great Features
May 24, 2013
Rated 3 out of 5 by LaurieC Trip to Dallas
I was a little disgusted that the bathroom was not entirely clean....it smelled of urine and the toilet seat was dirty. Also, the walls needed to be wiped down as well. This looks like a fairly new facility and the cleaning staff should take every measure to preserve the newest as long as possible.
May 23, 2013
Rated 4 out of 5 by jmm18 Hotel has great features
Like the room sizes and layout. Clean and new rooms/bathrooms. Breakfast was basic but good. No evening reception in weekends.
Did not get an upgrade for Gold preferred at check-in. Was informed they could accomodate on the 2nd night but they never reached out.
All in all a good stay and great value for money!
May 14, 2013
Rated 5 out of 5 by AMImiami A new standard
I stay at many hotels around the country and must say the Element DFW surpasses most. From the design and flow of the common areas to the amenities, smart design, and unexpected comforts. This is a truly exceptional concept. I just wish there was one in every major destination! Keep up the impressive work.
May 13, 2013
Rated 4 out of 5 by MW1125 Nice surprise
I really liked the concept of this hotel. Environmentally friendly, comfortable, zen environment.
May 9, 2013
Rated 4 out of 5 by IStayedAtThisHotel IStayedAtThisHotel
This hotel is very nice, it's got a cool feel to it. The room is awesome, has a big bed, couch and a full kitchen, and also a nice shower. The only thing that bothered me is that they have tried to charge the wrong card each time I've stayed here. I'm here for work, and it is supposed to be charged on my work's card. My work sent the authorization paper or whatever so It would NOT be on my card. I even told the guy when i checked in, but he still did it. Luckily it wasn't taken out of my account, but it still gave me a scare. It's still a nice hotel, and was very close to where my classes were, so it's still OK!
May 6, 2013
Rated 4 out of 5 by Allie This hotel has great features.
Even though breakfast was good, it needs more cut up fresh fruit daily and it wouldn't hurt to have either a pancake or waffle machine.
The fitness center was excellent.
The location was convenient.
The room was clean and comfy.
May 6, 2013
Rated 4 out of 5 by gail5266 Ice Machine
I only complaint is lack of available ice. Had to go to the front desk and get ice.
May 5, 2013
Rated 3 out of 5 by Frank25 Only one way shuttle
the facilities were fine.
However, when I called for shuttle service from DFW
airport the person at the desk said it would be 35 minutes or so.
since it was cold I told him I would take a cab.
the cab cost me $26.
Had the clerk told me there was a $24 min charge for cabs leaving the airport (+$2 for an extra person)
I would have reconsidered.
Rest of service was fine.
May 4, 2013
Rated 5 out of 5 by Poeman Great Hotel
Comfortable rooms, relaxed atmosphere, friendly helpful staff, convenient location with easy access to major highways.
April 29, 2013
Rated 5 out of 5 by Querion Well beyond expectations
This was my first stay at any Element hotel, though I've been an SPG platinum for nearly 4 years now, and I must say that I was pleasantly surprised by this hotel. Rooms were well designed, functional, everything was clean and well planned.
Additionally, the staff were exceptionally helpful. On Tuesday AM, after a long night at the office, I got up apx 9:45. When I called down and realized that the breakfast had ended @ 9:30, I quickly got a call back from the front desk. It seems that Gina from the kitchn indicated that she could prepare a plate for me. This kind of service is what will keep customers coming back. Keep up the good work.
April 28, 2013
Rated 4 out of 5 by sk18 Hotel is normally great, but this time, the room was not too clean
Hotel is normally great, but this time, the room was not too clean
April 27, 2013
Rated 5 out of 5 by Mark61 Perfect
I know why this hotel received a #1 rating from trip advisor. While I was suppose to stay 3 nights, a mix up on my reservations prevented me from staying the first night. Staff worked with me for the best alternative.
April 22, 2013
Rated 5 out of 5 by beatriceboston Great Hotel when using DFW
The hotel was clean, modern and large. Located conveniently near DFW. Rates are very reasonable.
April 20, 2013
Rated 5 out of 5 Nice breakfast and evening wine /soup/salad features
Nice simple casual elegance, great energy savings features. At first i found it weird that the breakfast area was the first thing you see when you get in to the hotel but if you look straight ahead, there is the tall ceilings with sophisticated modern lights over the lounge. The staff at the register were friendly and helpful. Even though wine ended at 7pm they still offered us wine and cheese after we got done with registering just past 7pm since we said we were tired and hungry from travel. My dtr. said something about a tinge of unlikely smell in the lobby and less in the suite hallways but I think it was just a normal smell of some new carpet or upholstery. Maybe the hotel should think about a different deodorizer to counter that.
April 20, 2013
Rated 5 out of 5 by darcycomm Element is consistenly good
If you need to be in the DFW Airport/Irving area, the Element is a terrific choice -- if you can get in. Plan ahead as it stays near 100% occupancy.
In addition to the kitchen facilities in your room, their breakfast and happy hour dinner buffets are quite good. If you miss their serving times or want something different, there are 30+ restaurants within 5 minutes, including some that share the same parking lot. I spent over 100 nights there last year so, obviously, it met my needs.
April 19, 2013
Rated 5 out of 5 by jemctag Great Property
My wife, pup and I stayed for a week at the Element as our home was being renovated. Can't say enough good things about this hotel. Staff was amazing. Special shout out to Duchess, Kiki and the shuttle drivers. They really made you feel at "home". Room was in great condition with separate bedroom and full kitchen. Loved the complimentary breakfasts and happy hours. What a great value. Plus the ability to walk to a nice selection of restaurants was a bonus. Having stayed some 700+ nights and a lifetime platinum, I have to admit for the value, Element far exceeded my expectations.
April 14, 2013
Rated 5 out of 5 by CAROLE2503 i love this hotel!!
the room was beyond my expectiona, the staff super helpful and i enjoyed every aspect of my stay - i will be back!!!
April 12, 2013
Rated 2 out of 5 by mike VERY LOUD
The rating for this hotel is strictly based on the noise level in the room. The staff and the room itself were great. I won't stay here again due to the traffic noise from the freeway. They must have used some very cheap windows.
The free breakfast was slightly above average for similar free breakfasts. There was good fresh fruit and warm corn muffins.
April 12, 2013
Rated 5 out of 5 by valerie27 The staff was AMAZING
The staff at this hotel was very kind and caring... So ready and willing to serve and always with a smile that was genuine... I was very impressed :)
April 5, 2013
Rated 4 out of 5 by Deb1 Met expectations
Desk folks were outstanding.
April 2, 2013
Rated 5 out of 5 by Reggie This hotel has a very clean feel
This hotel hotel has a very clean feel to it because maintenance staff was constantaly cleaning. The desk clerks were very helpful regardless of the question. If the didn't know they tried to find the answer. The beds were very confrontable. i wanted to take the pillows home. I recommend this hotel highly
April 2, 2013
Rated 5 out of 5 by Michele I love this hotel!
The staff was friendly and helpful. The hotel was extra clean. The breakfast was warm and inviting
March 29, 2013
Rated 5 out of 5 by LaurieC Short Business Trip
Stayed here for 2 nights...it was clean & quiet. Really liked the happy hour from 5-7pm. However the fruit at breakfast was not good.
March 22, 2013
Rated 1 out of 5 by kaz1zdtv Might as well move in with your neighbour: Horrible sound transference.
Front doors slam closed.
If you have an adjoining room, may as well open up the door and meet your neighbours - you can hear everything and if you have a room above you, you then hear all the stomping.
March 22, 2013
Rated 5 out of 5 by Abarbera511 Professional Staff
The staff was outstanding....would stay whenever in Dalls
March 18, 2013
Rated 4 out of 5 by ADLRican Nice Hotel
The hotel was nice. Seemed like something was missing. Not many people.
The pool was cold and the outdoor fire pit was in/op.
Over all it was a nice room for the price
March 17, 2013