Rated 5 out of 5 by rrb2008 Excellent all around
Very convenient to DFW with shuttle service. Room was spacious, bed comfortable and hot breakfast. Excellent hotel for a quick overnight or long-term stay. Good value for the price.
December 18, 2014
Rated 4 out of 5 by william99 Excellent stay
Hotel was clean and modern. Suite was large and comfortable. Great beds. Really liked kitchenette with full size fridge and microwave. Didn't heat anything on stove but appreciated the convenience of having it. Convenient location off Interstate 635, close to DFW Airport and stores and restaurants in Grapevine. There were several places to eat very close to the hotel,, including Jimmy John's Starbucks, Cavalli pizza, and a McDonald's that was a short walk from the front door of the hotel. The only tiny complaint we had was that there was no bacon or sausage at the complimentary breakfast. We would definitely stay here again.
September 3, 2013
Rated 5 out of 5 by JohnInNJ Best Starwood for business in DFW metro
After stays at both the Sheraton Fort Worth and aloft Las Colinas, the Element DFW North is at the top of my list. As a business traveler I had all the comforts of home thanks to free dinners in the outdoor courtyard, purified water faucets in the room, and friendly service. I drive an extra 15 mi each way to the office just to stay here.
April 17, 2012
Rated 5 out of 5 by TerriN Impressive
Arriving in the height of the storm at 1:30 am I was greeted by a impressive front desk employee who was friendly and welcoming. When I got to my room I was impressed with the set-up cleanliness and appeal to the business traveller. I will definitely stay again.
March 24, 2012
Rated 5 out of 5 by Bittis1 A Bresh of Fresh Air
I absolutely love how fresh the hotel smells when I walk in. For me a first impression is not only what I see but what I smell. Breakfast was very good. Lots of fresh items. Coffee is always good. Bed was very comfortable and love the setup in the rooms.
April 5, 2012
Rated 5 out of 5 by darcycomm Great hotel, hard to get in
There is a reason the hotel seems to be full every week, it's a great property. It certainly met all of my expectations and then some. This was my third stay here and I have had zero disappointments.
February 12, 2012
Rated 5 out of 5 by whatever Great Deal in Dallas/Fort Worth
It was my first stay at an Element by Westin and I loved it. As an SPG Platinum, I see a lot of hotels and this was a really good property. The Address doesn't come-up on GPS systems, but it isn't tough to find it, so look it up ahead of your visit to know directions. Hotel staff are really helpful and friendly, the evening happy hour reception is great and breakfast menu has minor changes to make it less boring if you sty a few nights in a row. The Element DFW Airport is a great deal in Dallas/Fort Worth and is not at the airport, so no aircraft sounds to disturb your sweet night's sleep.
November 24, 2013
Rated 1 out of 5 by WorldwideRoadWarrior Poor Experience for an SPG Pre-Paid Reservation & Member
As a business traveler that spends many nights in hotels, this was my fast stay at this hotel and it is my LAST. As a member of the SPG Hotel loyalty program with almost a 75 stays, I booked my room almost a month before my stay for 3 nights and decided to take advantage of booking my room at the cost savings rates that required me to PREPAY for my stay.
Well after a long day of meetings and travel as I was driving to the hotel around 9:00pm I get a call on my cellphone asking me if I was going to be checking into the hotel this evening. I told them yes; in fact I was about 10 minutes away. They informed me that they were overbooked and would not able to accommodate me at the hotel that evening. I told them I would be there soon and that there must be an error since I prepaid for my room.
When I arrived they informed me that they would have to "WALK ME" to another hotel because they didn't have a room for me. I explained to the front desk staff there must be an error since I had paid for my room in advance. They apologized but told me they had given my room to someone else. Imagine that! They decided to sell the room that I had already paid for too someone else! I guess that marketing their hotel as a "green" hotel means more than environmentally friendly it means they wanted more "green" as in money by selling prepaid rooms to other guests.
What was a real shock to me was they keep telling me they have no control over what 3rd party companies do with their reservations. I guess that they thought I had booked my room through a company like Hotwire or something. When I explained that I had booked my room directly from their website (SPG.com) and not a 3rd party, so I guess loyalty to the hotel brand doesn't mean anything to them. The General Manager did give me some options: 1. they would pay for a room at a Sheraton hotel about 15 minutes away for the night, and then return back to their hotel for the remaining 2 nights or 2. They would cancel my whole reservation, credit my SPG loyalty account 3000 points, and I would need to find someplace else to stay.
Not much of choice since it was after 9:30 at night and I was exhausted and want to go to bed to get some sleep before my meeting the next day. So I optioned to be "walked" which meant they gave me a letter and driving directions to the other hotel.
As for this hotel it is just as others that were lucky to have their rooms available and not “walked" have reviewed; nicely appointed rooms, large bath, etc. With the exception that I was never told about the refreshments available in the lobby or that they served breakfast in the morning when I returned for the remainder of my stay. So, I got something to eat and a coffee at Starbucks across the street.
Be cautious when booking rooms PREPAID at this hotel or through their website. Because that room you paid for doesn't guarantee they won't sell the room to someone else before you arrive. Please understand that I didn't guarantee my room with a credit card, I PREPAID for the room.
As for me, I won't return to this hotel and maybe not to any of the hotels that are part of the SPG loyalty group (Sheraton, Weston, etc), and I will not prepaid hotel reservations again because they won't guarantee the room you PAID for at the hotel you have the reservation at.
Oh and when I went to schedule the free shuttle ride to the airport; it was not available at the time I needed to leave (8:30am). So I had to take an earlier shuttle.
June 28, 2012
Rated 5 out of 5 by delayed Bright spot to a long delay
After missing my connecting flight, I was left at DFW to find my own accommodations for the night. SPG quickly found me a room at the Element which offered shuttle service. Although the shuttle was delayed in picking me up, when I arrived at the hotel I was impressed with the facility. Everything was modern, clean and comfortable with great design and decor. The linens and towels were superb. The hot breakfast was an additional treat and the shuttle back to DFW was on time. I stayed 6 hours at the hotel, but it was the bright spot of an otherwise long travel day.
August 8, 2012
Rated 5 out of 5 by sportsmom99 Fantastic service and comfortable rooms
We've stayed at this hotel many times this year, for sports team-related travel. Each time, the front desk staff have made us feel welcome, and are eager to let us know what services are available for us. The rooms are modern, and always very clean, and the beds are sooo comfortable. On more than one occasion, we've left items behind when checking out. With one brief phone call to the hotel, the front desk staff personally went to our room, found the item, and held it at the front desk for us to pick up. We've tried other local hotels in the past, but find ourselves returning to the Element again and again.
November 3, 2014
Rated 5 out of 5 by travelersks Go beyond the call of duty
Because I was leaving at 4:30 a.m. desk clerk gave me a bag of breakfast items so I would have something to eat. Outstanding service
September 16, 2014
Rated 5 out of 5 by Henderson404 Great Staff /Great Place for extended stay
I stayed at The Element Dallas Fort Worth Airport North from 01/2013 - 12/2013 while working with different clients around the Dallas Metro-plex area. Regardless where my client was I would always make the 30 minute drive back to The Element Dallas Fort Worth Airport North because the staff made me feel comfortable and welcomed me as if I was at home.
Duchess and Raymond were phenomenal with assisting me with all my special requests and needs during my very long extended stay at their hotel. With their excellent customer service I would always recommend this place to any and all colleagues and potential clients/customers.
As I continue to travel around the world for work, other SPG hotels will have their work cut out because Duchess and Raymond has me spoiled!! Great job The Element Dallas Fort Worth Airport North!!
SPG Platinum since 2009
January 11, 2014
Rated 5 out of 5 by Gumby Complete stay
This hotel exceeded my expectation. The rooms are adequately furnished especially for extended stays. It has a full kitchen, utensils, spacious work area and a very comfortable feeling. The staff was super nice and I got to meet many of them during breakfast (free) and evening reception (also free including alcoholic beverages). Washer/dryer facilities were also available in the building.
November 4, 2012
Rated 5 out of 5 by sylvia Awesome, Awesome, Awesome
a nice retreat from a long drive/flight, walking in the scented lobby instantly lowers stress level. Very kid friendly & staff was pleasant and interacting both day & night shift. Only suggestion if elevators were a little faster, but that is just society being on the fast pace...it makes you slow down and take in all the environmently-friendly yin/yang surroundings.
May 16, 2012
Rated 5 out of 5 by rklight45 Friendly staff, great location
I've stayed here on a regular basis for the last two years and I always get a friendly greeting. Raymond and Duchess are especially warm and helpful. The rooms are clean and spacious and the location, in Las Colinas, is great - far from the traffic and noise of Uptown Dallas but still convenient to everything. Element DFW is always my first choice in the Metroplex!
January 12, 2014
Rated 5 out of 5 by mmcc1023 RELAXING
The room has full kitchen as it states, really relaxing beds. They smell very fresh. Loved, loved, loved the shower spa. Rooms are very quiet & comforting. I didnt get a chance to enjoy the comlimentary breakfast but I'm sure that was good. I'll be staying again very soon :)
I give them an EXCElLENT also for price
November 26, 2013
Rated 5 out of 5 by Tiff54 Girls Weekend Get Away!!!
I reserved this room for my mom and 2 of her closest girl friends as a girls weekend get away. They had a blast and are still talking about their stay. The hotel was great, the room was wonderful, very clean and inviting, the pool area was fantastic! I will definitely be visiting this hotel again and again.
May 2, 2012
Rated 5 out of 5 by Thumper Great Airport and Business Hotel
Staff at this hotel are wonderful. Professional, polite and helpful.
On call shuttle from airport. Great free morning breakfast nook. Rooms are very bright, modern and spacious, with everything you need. Perfect hotel for my work travel to Dallas.
May 25, 2012
Rated 5 out of 5 by KSMITH EXCELLENT HOTEL
The hotel was amazing. The decor was beautiful and the heavenly bed was very comfortable. I loved the waterfall large shower. The breakfast in the morning had many different varieties of things and the staff was very nice and helpful. Will definitely stay here again.
November 5, 2011
Rated 5 out of 5 by Sal123 Great Hotel
Everything about this hotel is wonderful. Great breakfast with lots of variety. The pool is kind of small and not very deep. My only complaint was that we never had enough towels. We had to keep asking for more towels everyday. Great hotel for the money.
June 25, 2012
Rated 5 out of 5 by TravelSon Best Stay in DFW Area
Great location with many amenities, including the Fitness Center and the food and beverages offered each morning and some evenings. The staff is extremely good and bends over backwards to help you with anything.
October 27, 2012
Rated 5 out of 5 by Mike Great staff!!!
Man I stay in a lot of hotels all over the world and I have yet to meet a more accommodating staff from a hotel in this price point!!
Thank you to you all for the assistance over my stay in all areas!
December 29, 2013
Rated 5 out of 5 by Inlove22 Property is AWESOME!!
This is the 2nd time I've stayed at the Element-my husband and I enjoy our alone time. staff is always accommodating and friendly...breakfast in the morning is delicious...property is well kept!
April 24, 2012
Rated 5 out of 5 by K9Blade Great value for the price
Hotel felt like being at home with all the necessities from home, but with a nice hotel feeling.
Breakfast is included and tasted delicious.
Certainly exceeded my expectations fo the price.
November 30, 2013
Rated 5 out of 5 by Ann6629 I love this hotel
I was only able to stay in the hotel one night and I only wish it could have been more. It was excellent. Modern, clean and just a fun place to stay. I hope to stay in another very soon.
January 15, 2013
Rated 5 out of 5 by CAM224 Best Kept Secret
Wow! I have never been to a hotel where ALL the staff is so friendly and accomodating! Everything was spit-spot clean. Great experience! Will definitely be back!
October 28, 2013
Rated 5 out of 5 by LaraLuLu83 Fantastic
This is was an outstanding hotel and even the food! I couldn't believe the great price, too!!
December 3, 2013
Rated 5 out of 5 by JuanCaceres Excellent
Room space and facilities are perfect, service perfect breakfast perfect, great hotel!
November 17, 2013
Rated 5 out of 5 by Abarbera511 Very Professional Staff
Extremely Helpful with our transportation needs
November 18, 2013
Rated 5 out of 5 by charlene48 This hotel offers a lot of great features
came on a business trip and it was great
November 5, 2013