Rated 3 out of 5 by willie0086 Average Hotel
When I checked in there was no recognition that I was a Platinum status.
Unfortunately, the housekeeper knocked on my door at 8:09 a.m. and woke me. Then at 9:06 a.m. she tried to enter my room with out even knocking. I told the front desk of this when checking out and was told I would receive 750 star points. I have not sen those credited to my account at this time.
I am a loyal Starwood member, but will stay at the Westin or Sheraton the next time I am in Dallas.
January 8, 2014
Rated 2 out of 5 by FlyingAngler Bad Trip
First I waited well over 45 mins for pickup at the airport, Then I wanted to go somewhere by shuttle and they said $20 was a " Good Deal " I took a Cab back and it was only $12. In the room the vent for the oven made noise all night long, The hotel is Clean and nice.
January 6, 2014
Rated 5 out of 5 by Mike Great staff!!!
Man I stay in a lot of hotels all over the world and I have yet to meet a more accommodating staff from a hotel in this price point!!
Thank you to you all for the assistance over my stay in all areas!
December 29, 2013
Rated 3 out of 5 by VeryGoodPointsStacey Underwhelming Element
I love the Element in Times Square and was expecting similar from this one.
The GPS could not find the hotel. I typed in the address that is on the Starwood Website and it took me to the middle of a highway. It's not easy to find at night. I arrived late in the evening and hard a hard time finding parking. The hotel was under-staffed and the person working the front desk seemed to be doing all of the jobs in the hotel.
I was given a note at checkin saying that no one could park in certain lots/spaces around the hotel because they weren't owned by the hotel and the property company was enforcing towing. The issue was, the person at the hotel couldn't tell me if I'd parked in a legal spot or not.
There was no SPG recognition. I went to my room and it was right next to the elevators. That wasn't a problem when I arrived as it was late at night, but early in the morning the noise was loud enough to wake me. Ask for a room away from the elevator if you stay. At about 8:45 am housekeeping tried to enter my room without even knocking. The door caught on the safety latch. I was shocked and caught off guard. I tried to call the front desk but the call wouldn't go through. I also tried calling zero a few times and couldn't get anyone. What if there had been an emergency.
I noticed in the morning, when it was light, that the blinds were stained and the wall in the bedroom was stained as well. The bathroom was clean however.
I got in the shower, packed up and headed out. At checkout I explained what happened with housekeeping and the phone situation. The front desk clerk apologized and said she'd credit me some points for the inconvenience. I told her that wasn't necessary, but that they should look into the phone issue in case of emergency.
This hotel didn't meet the standards that I would expect. I wouldn't stay here again because there are plenty of other options that are closer to the airport.
December 26, 2013
Rated 2 out of 5 by kraig DONT STAY HERE
Supper cold feeling in this hotel. Dark hallways, cold breakfast every day for 4 days in a row, Fridge was not cleaned out prior to my staff. Thermostat in the room had all these icons on it with no instructions and the pipes rattled all night, every night. However, the bathroom was beautiful, but it didnt make up for the overall feeling of the hotel being some dark, cold, shady place.
December 24, 2013
Rated 4 out of 5 by Jackie007 Well worth the price of a room.
We will definetly stay here again. Clean, comfortable, professional staff, good complimentary breakfast, free shuttle to the airport and anywhere you prefer to travel in the area. I reccommend this hotel.
December 23, 2013
Rated 3 out of 5 by davey10 Hotel not that hot!
Hotel was nice, but breakfast was cold, and there was NO hot water. That alone makes for a very bad day when it's 30 degrees outside..
December 16, 2013
Rated 4 out of 5 by CAM224 Love this hotel!
Staff always friendly and willing to be of whatever assistance needed. Rooms clean and smell good. But not fond of supplied toiletries...shampoo made hair feel gummy.
December 16, 2013
Rated 3 out of 5 by Cindy77 Nice Rooms
The experience wasn't the greatest, we woke up to take shower in morning and COLD water, I understand the staff had no control over this, but at the same time things of this nature should not happen, couldn't wait on our shower, so had to take a cold one to get to hockey game on time, then when went down for breakfast wasn't much to choose from and no to go cups for coffee so wasn't a very good 1st time experience although I would recommend staying here because it is overall a nice hotel just bad timing I guess with my stay. I do feel like they should have offered a discount of something but they didn't
December 16, 2013
Rated 5 out of 5 by Lorenzo1227 Very friendly customer service
The Element DFW is my fave place to stay. Very friendly staff and great customer service.
December 9, 2013
Rated 5 out of 5 by SoCal91739Visitor Great place to stay!
Loved this place! Aewsome social and great staff!
December 9, 2013
Rated 5 out of 5 by AlexGordo A+ staff and facilites
The staff was outstanding. The facilities were great - the 24hr gym and the pool, and I loved the breakfast each morning. The 5-7pm "happy hour" was a great snack too after a long day with clients!
December 6, 2013
Rated 5 out of 5 by itstape Excellent Value
I travel to Dallas for a week at a time every other month on business and this was my first stay in an Element Hotel. I'm very picky about which hotels I stay in, for me, cleanliness and the willingness of staff to assist travelers are the highest priorities. I'm working, no one has time for shenanigans out on the road.
When I'm choosing a hotel I don't want to see run down musty old carpet and grandma's fabric patterns on the furniture (and you wont see any of that at an Element Hotel).
Here's the good/great about Element DFW:
1) The room has a combination of faux hardwood flooring and ceramic tile. A good bit of hard surfaces and stainless steel trim. For me, it's easy for housekeeping to keep clean and sanitary and it was surprisingly comfortable.
2) The rooms, and hotel overall, are nicely done and stylish, bamboo texture walls in some places, earth/stone tones, mini fridge, coffee maker, microwave. Pictures of all this can be seen on their website.
Here's a big one, the heat/ac unit is outside of the living space so you cant hear it running unless you turn it wide open and then you can only hear the vents blowing.The hotel I stayed in prior to the Element had one of the under-window units that wasn't very effective, it ran all night and it sounded like a leaf blower so this is a big deal for me.
3) Flat screen TV with an easy to navigate menu. Internet speed is smoking fast and free (both wireless and cabled), I work in IT so a fast connection is a must for me. I have avoided hotels in the past where I experienced connectivity issues with their networks.
4) There's a nice gym facility, pool, I found the staff to be very helpful with anything I needed, the hotel is conveniently located and in a decent area with gas stations and decent restaurants close by. (Cavalli Pizza behind the hotel is excellent btw).
The hotel serves a good healthy breakfast in the morning and some light snacks during "happy hour" but no real restaurant service per se. No bar in house but they have a happy hour with gratis bottled beer/wine and have it for sale later as well. There's a fridge/microwave in your room so BYOB or get take out meals if that's an issue for you.
5) Its a "green" hotel if that matters to you, recycling bins in the room, energy efficient lighting, etc.
All that being said, I am very happy I found this hotel and I will be staying here again when I travel to Dallas. Very good value to cost ratio here. I'm going to rate it a five star in it's class of hotel, certainly there are nicer hotels out there but not for this price.
December 6, 2013
Rated 5 out of 5 by LaraLuLu83 Fantastic
This is was an outstanding hotel and even the food! I couldn't believe the great price, too!!
December 3, 2013
Rated 4 out of 5 by MSC330 Different distinct Hotel. Impressed
I was touched by the impeccable hospitality offered by the Hotel staff. Excellent service and staff. Keep it up. Will come back!!
December 1, 2013
Rated 5 out of 5 by K9Blade Great value for the price
Hotel felt like being at home with all the necessities from home, but with a nice hotel feeling.
Breakfast is included and tasted delicious.
Certainly exceeded my expectations fo the price.
November 30, 2013
Rated 5 out of 5 by mmcc1023 RELAXING
The room has full kitchen as it states, really relaxing beds. They smell very fresh. Loved, loved, loved the shower spa. Rooms are very quiet & comforting. I didnt get a chance to enjoy the comlimentary breakfast but I'm sure that was good. I'll be staying again very soon :)
I give them an EXCElLENT also for price
November 26, 2013
Rated 5 out of 5 by whatever Great Deal in Dallas/Fort Worth
It was my first stay at an Element by Westin and I loved it. As an SPG Platinum, I see a lot of hotels and this was a really good property. The Address doesn't come-up on GPS systems, but it isn't tough to find it, so look it up ahead of your visit to know directions. Hotel staff are really helpful and friendly, the evening happy hour reception is great and breakfast menu has minor changes to make it less boring if you sty a few nights in a row. The Element DFW Airport is a great deal in Dallas/Fort Worth and is not at the airport, so no aircraft sounds to disturb your sweet night's sleep.
November 24, 2013
Rated 5 out of 5 by Abarbera511 Very Professional Staff
Extremely Helpful with our transportation needs
November 18, 2013
Rated 5 out of 5 by JuanCaceres Excellent
Room space and facilities are perfect, service perfect breakfast perfect, great hotel!
November 17, 2013
Rated 5 out of 5 by charlene48 This hotel offers a lot of great features
came on a business trip and it was great
November 5, 2013
Rated 4 out of 5 by natim Stay at Element by Westin - Irving
We enjoyed our stay at this hotel and would recommend it to our friends. Very nice, comfortable and modern. Helpful staff.
November 2, 2013
Rated 5 out of 5 by CAM224 Best Kept Secret
Wow! I have never been to a hotel where ALL the staff is so friendly and accomodating! Everything was spit-spot clean. Great experience! Will definitely be back!
October 28, 2013
Rated 4 out of 5 by RedRenata Superior breakfast
I was very happy with the breakfast, nice break from the styrofoam eggs to have a breakfast sandwich and a smoothie plus strawberries and granola. Well done, keep it up..
October 22, 2013
Rated 5 out of 5 by Celtic17 Starwood Fan
My favorite Starwood Hotel so far. Very customer friendly, quiet, great food, dedicated staff, beautiful room. Everything positive. Thank you.
October 20, 2013
Rated 5 out of 5 by Travelinguy7 5 Star Stay
Element Hotel has taken the home away stay to a new level. From the moment you walk into the front entrance you feel the comfortable urban ambience. The rooms are not your typical formulaic hotel accommodations. They have been designed to give you a uniquely fresh, inviting experience. This hotel is perfect for business stay as it accommodates all one's business needs, but so too, it is extraordinarily romantic. From the mood lighting, upgraded spa soaps and lotions, to the wonderfully fresh air fragrance throughout the hotel this is a relaxing experience that will make you want to come back again and again. I seek out this hotel in every city where I stay.
October 20, 2013
Rated 4 out of 5 by changeyez overall good, but a few issues
Overall my stay was good but I did have a few issues.
- Mattress felt old and very worn in. Large sunken area
- I could hear my neighbor's conversation through the walls
- My TV did not work the last 2 days of my stay. Maintenance came and was unable to resolve it.
-My phone would ring and when I answered it, there was a dialtone and it was still ringing
-No pen or paper pad in the room. Not a huge issue but I have stayed here in the past and it used to be provided.
I will be back and I would recommend this hotel to others needing to stay in the Dallas/Irving area.
October 18, 2013
Rated 3 out of 5 by DisappointedTraveller11 Not Very Accommodating
Would not stay here again
October 17, 2013
Rated 5 out of 5 by Wylderice What a Surprise!
Typically stay at another Startwood location while visiting Dallas, TX. Usual property was booked and the SPG rep on the phone checked other properties for me and. came up with Element. Never heard of it but she was familiar and said that I would be pleased if I had stayed at the W and also ALoft. Took her word and was so delightfully pleased. Needed a double bed but it wasn't available so I took a king. Upon checkin they had a cancellation and were able to help me out. Very pleased with the size of the room, extreem comfort, location and rate. This is my new place to stay when visiting the area. Very Pleased SPG member
October 16, 2013
Rated 5 out of 5 by Cory56 Cleaning Staff
Cleaning staff started knocking on the door at 0900 and proceeded to send 5 different people to my room when my wife was still getting ready before 11:00am.
Stayed at this hotel a lot and have never had problems except for this stay. I was promised 3000 points by the Manager.
October 15, 2013