Rated 4 out of 5 by Srodriguez717 I work front desk
I work as front desk and i feel like the person who checked me in did nothing compared to what i do at my hotel. It just made me feel like i do way too much. The room was amazing i have no complains whatsoever to the room or the property. I just feel the staff needs more training to interact woth guest. I dont know of he was new or not but i just feel like i had more urgency to make conversation than him.
May 18, 2016
Rated 5 out of 5 by Phatboi901 Great concept...
I've never stayed at an Elements but I knew with the Westin name backing it that it couldn't be a bad stay. And boy was I right. I enjoyed my stay at Elements. The room had everything I needed from fridge to stove to great shower to the great couch and comfortable bed. I loved it and can't wait to find another on my next getaway.
May 9, 2016
Rated 3 out of 5 by Verified Reviewer This hotel has restrictions on temperature of your room.
Couldn't lower the temperature in the room. Limited water use by only allowing a trickle of water to come out of the faucets. Desk area only had accessible outlets underneath the desk so you had to get on your knees to plug something in. Hotel staff were very friendly and accommodating, especially Daniella at the front desk. Free breakfast was bad, free happy hour food was good.
April 5, 2016
Rated 5 out of 5 by tdoan89 Great Value!
Very modern hotel within minutes from DFW airport. The facilities and rooms are great for the price, I don't think there's a better value in the entire DFW area. Breakfast is included and isn't anything special, but is a good start to the day. The kitchenette is very useful since it comes with a water filter for unlimited drinking water.
Only downside is that DFW airport is not close to shopping centers, uptown Dallas, or other attractions.
April 2, 2016
Rated 4 out of 5 by JAB44 Sleepless Night
Overall - the hotel is nice. Close to the airport and they have a great happy-hour. My complaint is due to the bed. The bed was in pretty bad shape. The bed was sinking. I called to change rooms - but they were full. All night I had to lay in one position. If I moved - I would sink. I told the staff when I was checking out and the person simply said "Ok" and that was all. Not a good experience.
March 14, 2016
Rated 5 out of 5 by Chinese I will stay in this hotel for my next trip.
I will stay in this hotel for my next trip. The room is nice, quite , and Gem room 24hours service.
The only place need to improve is food for breakfast
February 28, 2016
Rated 3 out of 5 by swahili Disappointed stay
I stayed at this hotel from 22nd -28th Dec 2015 room 307. The rooms were nice however the food disposal did not work and the sink was draining very slowly. Every time I washed the dishes the water would flow back to the sink with all the food from the drainage. Some of that food was from the previous guest. I informed the receptionist and was told the since it’s during the holidays the hotel maintenance will not be in till after the holidays. My room was only vacuumed two days when I was there although the bed was bed. On my last day of stay, my room was not made or cleaned despite not having a card on the door. I went to inquire from the reception why and I was told it was because there was a do not disturb card on the door. I explained to the receptionist that I had removed the card from the door when I stepped out at about 12.15 pm. The receptionist offered 500 points, although it was a good gesture that does not fix the problem nor the perception of the guests.
December 29, 2015
Rated 5 out of 5 by WarbirdPhoenix A breath of fresh air.
A breath of fresh air quite literally when you walk in which for me is the first impression I take note on hotels I enter.
The staff is attentive and welcoming and the rest of the facilities is perfect for short or extended stays.
All earth toned minimalist decor along with the light scent of green tea infused in the hotel air makes for a relaxing atmosphere day and night.
October 14, 2015