Rated 5 out of 5 by smr232 Outstanding Hotel, Service and Value
Lovely hotel, friendly staff and unbelievable value!
-free shuttle service to local destinations
-free beer / wine / dinner (fruit, cheese, burgers, hot dogs, beans, potato salad the night I stayed)
-kitchen stocked with plates, glasses, wine opener, dishwasher, refrigerator - everything you need to get comfortable and stay a while
I don't know why anyone would pay more to stay at a "full-service" hotel.
I'll be back next time I'm in Dallas!
May 8, 2012
Rated 5 out of 5 by BG14 Nice Stay
Short stay but nice room/bed and shuttle service was excellent.
December 26, 2014
Rated 5 out of 5 by MilanoNV Wedding & Stay
My nephew got married at this hotel and I stayed here for 3 nights prior & after the wedding. The staff did a wonderful job at getting the room ready for the wedding and worked with the wedding party very well to ensure a special day for my nephew and his bride! The room I stayed in was absolutely wonderful! Large room with a full-size refridgerator, countertop stove, flat panel TV, sectional couch seating area, and a very comfortable bed. The bathroom was a work of art! Breakfast was good, but not spectacular. The staff was very friendly and helpful. Salt water pool!
June 14, 2012
Rated 4 out of 5 by wetravel good rates for Hotel in good airport location
This EElements Hotel provides everything one needs. Location is convenient near airport and rooms are spacious
December 25, 2014
Rated 5 out of 5 by TLH101 little luxuries count
As a woman traveling alone, security and creature comforts are always at the top of my list. Felt safe. VERY comfortable room; everything sparkling clean and well maintained. Nice influences in small ways - roman blinds, rainfall shower, super beautiful bed.
I strongly suggest that the "store" from which we can purchase food, beverages, etc., to be used in our rooms be of a MUCH higher quality and selection! I saw carbohydrates, sugar, and preservatives. Please upgrade that. Also, with all the lovely room amenities, a REAL coffee maker would be nice. I appreciated the real cups, dishes, silverware, and recycling options in the room. I did not eat the breakfast offered (lots of people did!) as I was on the run every morning.
Overall, I would stay here again.
May 14, 2012
Rated 5 out of 5 by SDALAL Great Staff
I used to stay in Sheraton and first time I stayed in this Element Hotel. I found great staff response and they are very helpful for any small query. Shuttle facility is also great!!
Overall I found this is excellent hotel on low price.
December 21, 2014
Rated 5 out of 5 by TravelinKen Eco Friendly and Well Maintained
I stayed at this hotel because it was part of the SPG hotels and I was curious to see what an Element hotel would be like compared to the other SPG properties. I was in town for a convention at the Irving Convention Center and was only in town one night so I figured I would try it out even though it’s a SPG Category 2 hotel.
As I parked the car and noticed the outside of the hotel it was clean, well maintained and looked very inviting. We were off to a good start. As I attempted to check in (1:30pm) the front desk staff took my ID and credit card and told me that rooms were not ready and that I should come back later. I asked if I could check my luggage and he taped a note to it (no claim checks) and said it would be stored in the back. I asked if my Platinum number was on file to which he replied – Yeah, it’s there. That snapped me back to reality that I was not at an upscale SPG property. He didn’t even have a name tag on but was dressed similar to other hotel staff. He had no clue about the SPG rewards program – amenity, late check out, etc…
I left the hotel to grab lunch and returned close to 3pm and the room wasn’t ready but the (different) front desk person called housekeeping and in a few minutes was able to check me into my room. I had an executive room and it was well maintained also. Sometimes eco-friendly hotels can start looking worn immediately because they aren’t maintained. So far everything looked clean and fresh. The eco-friendly table was starting to show some dings but nothing major. I have a feeling this furniture will need replacing quickly and as long as they do that this will continue to be a comfortable hotel. I couldn't get the temperature to go below 72 degrees which I felt was a "eco friendly" feature of the hotel. Just FYI for those who like it very cold in their rooms.
A few hours after check-in I received a call from the manager on duty to check and see how my stay was going. I discussed my check in experience and she listened and apologized that I didn’t have a great experience. She explained that the hotel was sold out the previous night so that is why it took a little longer to get all rooms ready for that day which was also a sell out and that the staff should have been friendlier and offered an explanation. As far as the SPG rewards program she offered to comp the water I bought in the hotel market and offered me some bonus points as a gesture of goodwill.
Even though I had a not-so-great check-in experience, I am still giving this hotel 5 stars (compared to other similar eco-friendly hotels) because it’s well maintained and the manager genuinely wanted to address any concerns with her staff. When I went down to the lobby that evening and the next morning there were 3 staff people cleaning floors, dusting and cleaning all the fixtures in the large lobby. That impressed me. This hotel would be perfect for families or even businessmen on a tight corporate budget.
June 28, 2012
Rated 5 out of 5 by juleswil2 By far the BEST hotel I've EVER stayed for travel in!!
I stayed for three months in this hotel and they truely made it a second home for me. The staff is fabulous. The rooms are amazing; bed is comfy, kitchen has everything you need, office/living area is perfect for gettting your work done at night and on weekends, plus everything is reliably clean, safe & secure. The shuttle service is great and they are very accomodating. Plus, they have a happy hour with complimentary food and drinks that is second to none!! I would never stay any where else in DFW.
November 7, 2011