Rated 5 out of 5 by ErikW Best hotel in Vegas
For me, the Element is a home away from home, with friendly, helpful staff, attractive and functional accommodations and a nice daily breakfast.
June 20, 2014
Rated 2 out of 5 by tommy3 Room
Not consistant with the stays.
June 21, 2014
Rated 5 out of 5 by Melyssa Great hotel, very clean and refreshing
1 negative - Dogs in the dinning area should not be allowed. On the premisise is fine, just not were I eat.
April 14, 2014
Rated 2 out of 5 by SB72 great customer service
Recently stayed for 9 days. Customer service was great - always smiling and eager to help. Rooms were smaller than expected but still very modern. Shower was okay however water flooded the floor each time. They advertise manager reception with drinks such as beer, wine, however there is no alcohol. Breakfast during the week was a little boring with sandwiches each day and the same fruit - a little variety would be great. There was no spa. Ice was only available by purchase. Most hotels offer ice machines and also have fresh ice water in the lobby for guests which was not the case here.
July 23, 2013
Rated 5 out of 5 by FreTrav Great Experience
Great set up and attentive staff
June 20, 2014
Rated 2 out of 5 by Khadi Not relaxing
My husband and I stayed from a Friday to Sunday. While the room was clean and bed comfy, the walls were too thin. There was a couple staying next door with their baby. Not only did I hear the baby crying, talking, and playing all day and night, I heard the couple on the phone and simply having regular conversation amongst each other. Then, the dogs. I heard large dogs barking every day I was there from different guests. Needles to say, I got very lil sleep and was quite lethargic for my trip back to Los Angeles. However, the staff was pleasant and the gym was clean and easily accessible. I would not stay there again unless I planned on not getting much sleep and being out of my room the majority of the time.
January 20, 2014
Rated 5 out of 5 by Cindy We felt like royalty!
Staff call us by our names and offer to help in anyway that they can. Grant even offered to fetch breakfast stuff for us. JP made us decaf whenever we asked, even late at night. Our rooms were fabulous and quiet with a great view. Manager David Smith really understands quality service. We always stay at the Element whenever we are in Vegas. We needed an oxygen machine delivered to the room and JP and Maria took care of everything. It was an outstanding stay! I highly recommend this hotel to anyone wanting a quality experience. The shower head and the bed are divine. Thanks again!
November 4, 2013
Rated 5 out of 5 by Pawan Home away from home
Love this place whenever i visit Las Vegas. Quiet, calming, understated - everything the casino hotels are NOT. You get a fully functional kitchen which helps tremendously if you don't want to eat out every night (a large grocery store is 3 mins away). Staff is friendly and very accommodating. Summerlin is a beautiful suburb reminding me much of home. Amazing restaurants that are 20% less expensive than what you'll find on the strip. Only a short 10 min drive right off a major highway to the strip or the airport. Great job to the General Manager and staff at Elements Summerlin!
October 18, 2013
Rated 4 out of 5 by Bubu1 Not aware this hotel allowed pets
Our daughter and her husband stayed at the element because they were in Vegas for a wedding. Innthe past we have really enjoyed our stays. Unfortunately we were not aware that you allowed dogs. Our daughter has a reaction and her eyes swell . I am not aware if the room they stayed in has had dogs but her eyes were red and swollen for the wedding which she was in. That would probably be an important thing to check before your guests check in.
May 25, 2014
Rated 3 out of 5 by Daywalker What Happened
I have been here many times and enjoyed my stay most of the time. However, when the toilet inside lid has brown splash and the tamps have a week worth of dust. I was not pleased. The sofa pillows are in need of cleaning. I certainly hope this is an isolated situation.
December 7, 2011
Rated 5 out of 5 by janu refreshing, quiet away from the crowd
Excellent non smoking facility just 8 miles form the strip. Refreshing, quiet with all amenities of a home kitchen including a hot plate, dishwasher and fridge. Nice sleeper sofa and work desk. Well designed rooms.Front desk person JP at check in was excellent.
April 26, 2012
Rated 5 out of 5 by bw2007 A very pleasant surprise
First time Element guests and we will surely com back here again! It is about 20-minutes away from the strip so this can be a downside for some. But not for us. We stayed here with our son and we were more than pleasantly surprised. It is very refreshing to know this excellent hotel is available in Las Vegas as a get-away from the strip option - without the casinos and the smoke wafting everywhere. The entire facility is superbly clean and well maintained, and the environment relaxing, quiet, zen-like. The hot breakfast is surely very nice to wake up to in the morning!
August 8, 2013
Rated 4 out of 5 by Michael2000 One of the Best, but...
I have frequented many of the higher-end Starwood locations and I have to admit the I simply LOVE this hotel - both for comfort and value.
I have satyed at this hotel for 10 days last year and 10 days this year.
The ONLY issue with the hotel which made me decide not to come again is cleanliness... and more specifically -
1. towels - it was amazing and disturbing to find out that every day, at least one of them was stained with pseudo-blood and/or other gnarly-looking stains. Also, most of them appeared worn-out and greyish (they began their lives as white...)
2. floor and carpets - simply dirty. you couldn't walk around in the room without having yuur feet blackened with dirt. we actually had to stop by a store and buy slippers to walk around in the room...
3. couches - worn out, stained and with holes in them which were not-so-professionaly stitched.
This is truly a waste of an amazing spot with amazing view and great facilities.
Knowing Starwood, I am sure that if someone decides to take care of these issues, they can be eliminated faily easily and quickly.
December 8, 2011
Rated 5 out of 5 by meekerd have improved
The last few times we stayed here we were less than impressed, and weren't going to stay here again. We decide to give it one more try and i am glad we did.
We stayed on the 4th floor and the room was great.
June 9, 2014
Rated 3 out of 5 by Erica13 Very Nice Hotel in Summerlin
A very nice "general need" hotel. We stayed here for a nearby family reunion. Clean, modern, comfortable. Not luxurious, romantic or fancy, although nice beds and bedding. Prides itself on being a "Green property" which is great! Very good breakfast. Modern, clean decor although a bit steriile. Green does not have to be so sparce, and ironically the lobby and elevator had a slight smell of cleaning chemicals when we arrived. The 20-min from the strip location is in a business/medical facility park close to typical "suburban" amenities. Nice pool area. Easy to get to the strip. Service was good. LEO (housekeeping) and GRANT (front desk) were particularly helpful to us. All in all a very good experience. Would stay again.
October 18, 2013
Rated 5 out of 5 by hudson54 A wonderful place to stay.
Very customer focussed and friendly. Breakfast is outstanding. The place is so clean you could eat off the floor!!!! Good value too!!!!
June 11, 2014
Rated 5 out of 5 by SD766 Great experience!
My husband, daughter, and I (+ our pug puppy) stayed at the hotel for four days and had a wonderful time. The staff were uber polite and on top of everything and the hotel was incredibly clean and well kept. As we have family in Las Vegas, we wanted to stay somewhere with a pool but without the hectic vibe a lot of the hotel/casinos can give you AND we wanted to bring our pug along for our trip - and the Element was a perfect fit.
The only negative was that you can hear the people in the room above you so I would recommend the higher floors if possible.
June 18, 2013
Rated 5 out of 5 by NanctN Element Stay in Les Vegas Summerlin
The room was very pleasant, the food was great. We got an excellent nights sleep. We enjoyed our stay.
June 8, 2014
Rated 5 out of 5 by Zonker Best (way) "Off the Strip" hotel in Vegas
I don't like to be pampered by hotels, and the element in Summerlin provides me the best of staying at a really nice, clean property without being "bothered" by staff making sure everthing about my visit is gong fine. When I need their help, they are there to ensure any request has been addressed. I've stayed at this property five times now, and I just love it. Really makes me feel like I'm at home. The free internet enables me to get work done, the DVD player allows me to watch my own videos, the full kitchen really comes in handy with managing what I eat (my friends and I had a BBQ on the last visit 7/2 - 7/4), and the comfy bed ensures I have a nice night's sleep. The property is also well kept and very clean, and the staff is awesome.
July 15, 2012
Rated 5 out of 5 by natecmu Great stay in Vegas
Away from the noisy Strip, this hotel is a great place for family stay. It has good breakfast and convenient kitchen. The pool is nice too. It's close to the Red Rock Canyon park.
June 2, 2014
Rated 5 out of 5 by Luna45 Hotel is definetly pet friendly
The hotel is a great place if you have pets. The staff is very responsive and the rooms are clean. The beds are very comfortable. Our stay was wonderful
June 2, 2014
Rated 5 out of 5 by meekerd Very disappointing
If this had been my first stay at this hotel, I would not be returning. We checked in early, which was great, we through our bags in the room and took off. Got back later in the evening my husband flipped on the light and the wall next to the bed had some mysterious stains dripping down the wall, they had not been wiped off, the side table was greasy. The room felt like it had not been completely cleaned. Also, the sink started making gurgling noises, not quite sure where that was coming from.
I think the reason I am more disappointed is the fact that this is a Westin hotel and I do expect a certain level from them and I do not feel that this hotel lives up to that standard all the time.
We did get put in to another room, with out any problems. The new room, while cleaner, was missing some of the setups for a room. Again, I don't think anyone double checks to make sure things are finished.
May 13, 2014
Rated 4 out of 5 by planejames Great location away from the strip
The Element by Westin was a great alternative away from the strip and conveniently located on HWY 215. The rooms were great for myself, my wife, and my 3 small children. The staff was great and the breakfast buffet was really good. Didn't use the amenities but pool, fitness room, and grounds were well kept. This hotel was not the typical Westin or W that I commonly frequent, but it had the Westin Flair that made it seem so. They had the heavenly shower and hi-end bathroom items so that was great. I would recommend this to others for sure.
March 9, 2013
Rated 4 out of 5 by Dhddiva nice hotel
The room was great, staff was friendly and helpful. This was a nice location, easy access to freeway. Overall it was a good experience and we would stay there again.
We brought a dog and the only thing regarding pets I was disappointed with was there was no grassy area for the dog. With the heat at that location, it would be good to have a cool place for the dog to go that wasn't burning asphalt or rocks.
When checking in, the promotion I signed up for online was not already in the system, had to start all over with that at the desk.
September 3, 2013
Rated 5 out of 5 by Quin61 Wonderful Staff
I've traveled every other week to the Element at Summerlin since April 2013 and it feels like a second home to me. All of the staff are friendly and very helpful and most of them greet me by name.
May 28, 2014
Rated 5 out of 5 by naturetraveler No slot machines - I love it!
I grew up in SoCal, and have never been a "Vegas, baby!" kind of gal. So when I had to go there on business, I was super excited to find a hotel that didn't cater to the typical Vegas scene. I found that in the Element. Quiet, free breakfast, comfortable, LEED certified (this is very important!), friendly staff, and dog friendly, too. It's also next to Red Rock Canyon, a great hiking place. Will definitely return.
May 5, 2014
Rated 5 out of 5 by StarMom21 Beyond Expectations
I would like to acknowledge front desk clerk, "JP" for going above and beyond in his efforts to deliver "stellar customer service." We arrived to find; I had inadvertently booked the room incorrectly to accommodate 2 moms traveling with 2 tweens. JP listened to my dilemma and was able to make arrangements to make our stay perfect. As a Gold Level SPG Member; I like my stays to be problem-free when traveling with friends - and JP made that happen. Kudos to him and the entire staff at The Element - we will definitely be back!
November 11, 2013
Rated 4 out of 5 by USASioux Comfort, Luxury with a few tiny hiccups
We had a lovely stay in Vegas this week, so much so that we extended our stay by an additional day! We have stayed here before and we REALLY like it. Close enough to the strip without being too close. Delicious free breakfast, outstanding customer support. Friendliest staff I've ever met! My ONLY complaint was that there were a few minor issues in our room ... the light in the bedroom was broken, and some spoons were missing... easily fixed. As I said, the service from the staff at the front desk was outstanding!! We look forward to using this hotel again soon!! :) Oh, one last thing, had no idea there was a grocery store one mile away ... would be nice if there was a package in the room with restaurants, take-out menu's, grocery stores and what else is in the area.
January 23, 2012
Rated 5 out of 5 by Bryan007 Great Hotel - Great Staff
Our time at the Element was some of the best time we had in Vegas. Out kids (6 and 3) begged to go back to the hotel every time we went out. The loved the breakfast and the wii in the lobby. The large shower was great and the room was extremely comfortable. Above all, the staff was extremely friendly, kind, and helpful. They were rare in a city that seemed so unfriendly. If I ever return to Las Vegas, the Element will be my hotel of choice. In fact, I'll be looking for an Element by Westin everywhere else I travel too!
December 31, 2012
Rated 5 out of 5 by Smile085 Only Place to Stay Away on Business
I will tell everyone I met to stay at the Element for business or pleasure. My room felt like an extension of my home. It was clean, tastefully decorated, and quite. The quite is a plus when on a business trip and having to get work done. The bed was out of this world it was so comfortable by far the best sleep I’ve gotten on a hotel bed. The staff was warm, friendly, and very helpful. Grant was the evening manager and he helped us find restaurants, stores, and attractions in the area. He was so pleasant and friendly he made us feel very welcomed. The property of the hotel was well maintained and inviting from the pool to the exercise room the feeling of home was in every detail. I loved my stay and looking forward to a return visit but this time for FUN not business.
October 2, 2012