Rated 2 out of 5 by alberto1 review
No recognition for platinum SPG members. Too many dogs inside the hotel, which generate bad smile. The hotel rooms does not match the typical SPG hotel in this category.
July 19, 2014
Rated 5 out of 5 by Vincos Fantastic New Spin on the Extended-Stay Model
OVERALL IMPRESSION: Breezy, hip, clean - this is the extended-stay option for a new generation of road warriors.
SPG RECOGNITION: Two category upgrade to a One-Bedroom Suite. An excellent Continental Breakfast is already complimentary so I opted for points.
THE ROOM: Excellently-designed and highly functional.
LOCATION: Easy access from the highway. Great location for those with business in Summerlin but also not an unfeasible distance from the Strip.
EXCEEDED EXPECTATIONS: Absolutely stellar service from the reception clerk - JP - who made us feel immediately welcome. Greeted us by name and was totally on-top of our special requests. I suspect superb management from the top because the same enthusiastic approach to service was evident in all the staff - especially our delightful breakfast server.
January 15, 2013
Rated 4 out of 5 by Cuetip great place
My first stay at an Element brand. Very nice hotel. I love the decor, the colours, the layout. We booked a one bedroom suite and it was very comfy with a modern feel inside the room. Breakfast is included with stay and is very good. Will definately return to this property when I'm back in Vegas.
July 6, 2014
Rated 5 out of 5 by Spence Glad I stayed here!
I chose the Element for its location and the kitchenette. I was glad I did. It was a quiet location, but very close to the major roadway and only a short drive downtown. And no slot machines in the lobby - that was a pleasant surprise. The staff was very friendly, professional and helpful - special kudos to the afternoon/evening manager - you'll forgive me for not remembering your name, but your knowledge of the area and the available tours made our stay that much more enjoyable.
September 29, 2012
Rated 1 out of 5 by DanceSoccer The Staff is wonderful
Staff went over and beyond to make us feel comfortable while we were there. The room's were beautiful and clean. We had a very pleasant stay.
Will stay there again!
July 16, 2014
Rated 5 out of 5 by Geri I would recommend this hotel
Overall, I found my stay to be excellent. It was nice to be at a smaller, quiter hotel. Uitlized swimming pool and fitness room and found them both more than adequate. I was impressed with the extensive breakfast including healthy options such as yogurt, smoothies, and egg white/tomato/cheese sandwiches.
Any concerns were handled promptly and to my complete satisfaction by front desk help and mangagement.
I was there for a conference; missed having shuttle service available.
September 26, 2012
Rated 5 out of 5 by Cindy Excellent service and comfortable stay
We appreciate the excellent service and love the shower and bed in the Element. We like that we can get decaf anytime of the day or night and they even provide packets in the room if we don't want to go downstairs. Grant and JD are always so personable. They are great additions to the staff. The breakfast was fabulous and the full size fridge always comes in handy. Thanks again! We will be back! The Italian restaurant just down the way on Hualapai road is fantastic.
February 24, 2014
Rated 4 out of 5 by RCVegas Satisfied Repeat Customer
Happy to see that Element in Las Vegas continues to maintain its quality of facilities and the tremendous attitude and responsiveness of all staff. This is my fourth stay at this facility and I will be back.
July 12, 2014
Rated 5 out of 5 by audge72 Wonderful, clean hotel in a great location!
I needed a place to stay close to the Vegas strip where I could feel safe being a female and by myself. Great location and easy access to freeway. Element is only a 15-20 minute drive to the strip. Their room amenities are fantastic...free Wi-Fi, free breakfast, kitchenette, bbq grills, pool and workout facility. The rooms are clean, quiet and stylish. Although I was alone, I would definitely come back with friends or family so they can enjoy a stay at Element as I did!
August 22, 2013
Rated 5 out of 5 by Lindag Luxurious with a sleek style
I loved this hotel. From the outside it looks kind of plain. The inside was beautiful & modern.
All employees were very pleasant and helpful. We had a 1 bedroom suite. The decor was very much the current style with glass tile on the wall & muted colors. I appreciated that this was a "green" hotel. The bedding was sooo comfy. It had everything you could want, even a stocked kitchen.
I loved getting a nice breakfast downstairs. A good selection and plenty of food.
September 13, 2012
Rated 1 out of 5 by travelK63 Poor SPG Recognition
When I checked in I identified myself and showed credit card and desk clerk confirmed who I was, he then informed me that he did not have a room for me and that they booked me a room at another hotel that was a competitor and a lower quaility hotel. The desk clerk said they were over booked and was sorry and had no rooms. I told him I was a Gold status and was not going to stay and the hotel they booked for me. He said nothing he can do as there is not a room for me. I told him I prepaid for the room and he said sorry no room. I told him to call the Westin hotel on the strip and get me a room there. He called and they had a room and was in the process of setting it up when he looked again and said OH! we do have a room room you, Ofter no apology and no upgrade or compension for the stress he put me through, just gave me the room. The room air condition was terrible as the fan air blows directly on to the bed and very uncomfortable having the air, wind blowing on you all night whenever the AC came on and was cold. Also the refrigrator did not work and I placed a plate of food and in the morning it was not cold so I had to throw away the food. The refrigrator made noise like it was working but did not get cold. The next morning when checking out, I explained to the desk clerk and he apologized but made no offer to correct what happen the night before. Only that he said the next time I book a reservation, to call him or the General Manager and they would upgrade me to a suite. Have no confident they will as he did not write it down or enter it into the computer and I did not speak to the General Manager, He most likely just said it to make me feel better.
July 28, 2014
Rated 5 out of 5 by Delboy Perfect hotel in perfect location.
We stayed in this hotel for 3 nights and cannot fault it at all. The location is superb. Only about 20 mins from Las Vegas Strip and really close to Red Rcok Canyon and Lake Mead etc. The pool area was quiet and well maintained. The room was brilliant with a great kitchen and really comfy bed. The free breakfast went down well also. We would recommend this hotel to anyone wanting to visit Las Vegas without all the noise and expense of staying on the Strip.
July 31, 2012
Rated 5 out of 5 by kallie Great stay
Really liked this hotel for the location, design, quality of kitchen equipment, and friendly staff especially the breakfast women and the housekeepers.
Weekend breakfast good with pancakes and scrambled eggs. Didn't much care for the bagel sandwich during the week. Would be nice if there were a microwave to warm to pastries. Would really like an Aloft-style fruit cup and perhaps scrambled eggs during the week.
Disliked the extremely noisy air conditioner. It was almost intolerable. Also disliked the noisy bathroom fan that could not be turned off. Also the elevators were noisy in a scary way - the doors made a weird scraping sound.
We noticed how poorly all the room doors fit (odd, because the rest of the construction and finish appeared to be of highest quality) but did not hear other guests. Room was quiet except for a/c and fan.
September 4, 2012
Rated 5 out of 5 by naturetraveler No slot machines - I love it!
I grew up in SoCal, and have never been a "Vegas, baby!" kind of gal. So when I had to go there on business, I was super excited to find a hotel that didn't cater to the typical Vegas scene. I found that in the Element. Quiet, free breakfast, comfortable, LEED certified (this is very important!), friendly staff, and dog friendly, too. It's also next to Red Rock Canyon, a great hiking place. Will definitely return.
May 5, 2014
Rated 5 out of 5 by Bohana Softball tournament (So Cal Choppers)
Part of our softball team decided to stay here for a St. Patty's Day weekend tournament at nearby Mystic park. We had an AWESOME time at the Element! From check in to check out the service was great, staff was friendly, and the breakfast was worth it. We even had a team BBQ by the pool because the Element has a large BBQ for hotle guest to use. My wife and I are SPG Gold members and I would recommend this property. See you next year!
March 18, 2014
Rated 5 out of 5 by meekerd Very disappointing
If this had been my first stay at this hotel, I would not be returning. We checked in early, which was great, we through our bags in the room and took off. Got back later in the evening my husband flipped on the light and the wall next to the bed had some mysterious stains dripping down the wall, they had not been wiped off, the side table was greasy. The room felt like it had not been completely cleaned. Also, the sink started making gurgling noises, not quite sure where that was coming from.
I think the reason I am more disappointed is the fact that this is a Westin hotel and I do expect a certain level from them and I do not feel that this hotel lives up to that standard all the time.
We did get put in to another room, with out any problems. The new room, while cleaner, was missing some of the setups for a room. Again, I don't think anyone double checks to make sure things are finished.
May 13, 2014
Rated 3 out of 5 by Henry43 truth in advertising
This Las Vegas Element hotel advertised an outdoor swimming pool heated to 85 degrees. However, the water was VERY cold. The staff did not pretend that the advertised degrees made any sense.
Does Element or Starwood believe in Truth in Advertising?
December 31, 2011
Rated 5 out of 5 by Henry1969 Great Hotel away from the Strip
Great if you have a car. Staying here you get to avoid all the traffic in and around the strip. They are pet friendly which is plus for my family. Nice equipped rooms. They have all the amenities: Refrigerator, stove top, microwave. Awesome bed, very comfortable. The hotel is good for weekend travelers as well as extended stay customers. Staff is very friendly. This place is a must stay for our family when we are in Las Vegas.
October 8, 2013
Rated 4 out of 5 by DivemasterP Great place to stay away from The Strip!
Finding a place to stay for business in Vegas that doesn't smell like cigarettes, Febreze and desperation can be very difficult. Element is not only an excellent business hotel, it's conveniently located on the 215, and is extremely clean and comfortable. On top of that, the staff and GM are professional, courteous, and very hospitable. I will definitely recommend this property.
April 27, 2014
Rated 5 out of 5 by mesmh Super Self Catering Hotel!
Spacious room, great view of hills, spotlessly clean, comfortable, useful kitchen area, good gym, smallish pool, a self catering hotel with inclusive breakfasts. Highly recommended, wife and I enjoyed our six day stay greatly and would book in as a first choice if we ever return to LV. We felt at home immediately. Staff friendly, responsive and professional. Thank-you! Highly Recommended! $35.00 taxi ride to Strip.
September 9, 2013
Rated 4 out of 5 by Paul67 Great Stay!
This is my second stay at this hotel in two years, so was interested to see if it was as good as last year-and it was. The front desk was fantastic, polite, and efficient. The room was clean with no issues. The gym was clean and well maintained.
I wasn't sure what to expect for breakfast, but was truly a remarkable selection of both hot and cold food. Food was replenished regularly.
Highly Recommend this hotel!
December 28, 2013
Rated 5 out of 5 by Cindy Great Hotel off the Strip
This hotel is great for comfort and quality service. The suites are great and the shower head and bed are wonderful. The last two times we have been on the freeway side of the hotel. We would prefer the side away from the freeway noise, but being on the top floor was really nice. The free breakfast is great and staff are so friendly. Thanks!
One suggestion would be to offer flavored creamers with the coffee.
April 1, 2013
Rated 5 out of 5 by ssds incredible staff
The staff really went out of their way to make sure our stay was comfortable. we had some special needs the day met with a smile. it was family friendly and pet friendly. the breakfast was amazing strawberry smoothies and everything. our only wish is that they have a Jacuzzi. we are locals to Las Vegas but needed to stay on that side of town for a night. I can't wait to have another opportunity to stay again.
April 14, 2013
Rated 4 out of 5 by OOPS2013 Big insects in washroom
Big FLY insect in washroom
Call the front desk 3 times, only voice mail
Waiting 25 mins to clean up
July 1, 2014
Rated 4 out of 5 by rick303 Great Place
Great value, can't compare for the price. Hosted breakfast was awesome. The hotel was nice, clean and smoke free!!
June 30, 2014
Rated 5 out of 5 by Vernonica Great Stay!
Loved my stay. The hotel is clean, modern and has everything you need. The breakfast is a really nice touch!
June 30, 2014
Rated 5 out of 5 by 5Stauffers Love it!
My husband and I have stayed at this hotel several times now while looking for homes in the area without disappointment. We've enjoyed the king studio as well as the double queen when we took our 3 young kids. The rooms are great-- DVD player, in-room kitchen and free wifi. And a free, good breakfast in the morning. Will definitely be recommending this hotel when family/friends come to visit!
May 21, 2013
Rated 3 out of 5 by DNg2000 Good for family. Spacious rooms!
This hotel desires a 5 star but I deducted 1 star due to their lack of response to my request after I've checked. My kid left a few children's book behind and I called within a few hours after we left. No one called me back. I had to call constantly to followup. At the end, the books were never found which doesn't make sense. Overall, the hotel is great for families with spacious room. Clean!
May 1, 2013
Rated 5 out of 5 by ra74 Excellent hotel and staff
I loved my stay. The staff was extremely helpful in every regard. From helping me find nearby restaurants, attractions and directions to the airport, they were always attentive and incredibly nice. The rooms were spacious and comfortable and the healthy breakfasts were just what I needed. Thank you. Next time I am in Vegas, I will be staying at your hotel.
April 14, 2014
Rated 5 out of 5 by bench275 A surprise
I just stayed in the Manhattan Element (disappointed) and was a little skeptical of this planned stay. Boy, was I wrong - this location delivered on all that it promised and then some. The breakfast was a delicious reason to want to get out of bed in the morning, the staff was genuinely friendly and helpful and my room was nice and quiet and very clean. I highly recommend this location!
October 5, 2013