Rated 1 out of 5 by travelK63 Poor SPG Recognition
When I checked in I identified myself and showed credit card and desk clerk confirmed who I was, he then informed me that he did not have a room for me and that they booked me a room at another hotel that was a competitor and a lower quaility hotel. The desk clerk said they were over booked and was sorry and had no rooms. I told him I was a Gold status and was not going to stay and the hotel they booked for me. He said nothing he can do as there is not a room for me. I told him I prepaid for the room and he said sorry no room. I told him to call the Westin hotel on the strip and get me a room there. He called and they had a room and was in the process of setting it up when he looked again and said OH! we do have a room room you, Ofter no apology and no upgrade or compension for the stress he put me through, just gave me the room. The room air condition was terrible as the fan air blows directly on to the bed and very uncomfortable having the air, wind blowing on you all night whenever the AC came on and was cold. Also the refrigrator did not work and I placed a plate of food and in the morning it was not cold so I had to throw away the food. The refrigrator made noise like it was working but did not get cold. The next morning when checking out, I explained to the desk clerk and he apologized but made no offer to correct what happen the night before. Only that he said the next time I book a reservation, to call him or the General Manager and they would upgrade me to a suite. Have no confident they will as he did not write it down or enter it into the computer and I did not speak to the General Manager, He most likely just said it to make me feel better.
July 28, 2014
Rated 5 out of 5 by LeepinLizards Superb long or short stay amenities
We were delighted to find full kitchen supplies including stovetop, microwave, full-sized refrigerator/freezer, dishes and utensils, and dish washer. The beds were extraordinarily comfortable with down pillows. Waking up in a strange bed with NO stiff joints is rare and glorious! Front desk staff were helpful, accommodating, and attentive. We loved the full breakfast options, easy help-yourself set-up, and relaxed seating area. This stay was enjoyable in every way.
July 24, 2014
Rated 4 out of 5 by Shefpat Good stay
You are GREEN everywhere - but have no charging port for electric car.
During my 3 day stay I saw 5 pets around the lobby. That should be restricted as others have allergies. People wu=ith pets should use stairs and not elevators.
July 25, 2014
Rated 5 out of 5 by Ginger888 A surprise gem
My first time at an Elements Hotel way exceeded my expectations. We had a kitchenette, but did not need it because of the excellent free breakfast. The hotel was set up well for dogs with bags outside and walking trails. The rooms were very comfortable and it was nice that the living room and kitchen was not carpeted. Monday to Thursday a snack is served in the lobby that was delicious and quite substantial. Not only was this a very pleasant stay, but it was an excellent value. We couldn't be happier!
July 10, 2014
Rated 5 out of 5 by Genny86 This hotel is superb
We just attended this hotel for our Family Reunion.
It was simply great! The facility is unusually functional, the staff very hospitable, and the food
delicious. All of this made our function exceptionally
July 24, 2014
Rated 2 out of 5 by alberto1 review
No recognition for platinum SPG members. Too many dogs inside the hotel, which generate bad smile. The hotel rooms does not match the typical SPG hotel in this category.
July 19, 2014
Rated 1 out of 5 by DanceSoccer The Staff is wonderful
Staff went over and beyond to make us feel comfortable while we were there. The room's were beautiful and clean. We had a very pleasant stay.
Will stay there again!
July 16, 2014
Rated 4 out of 5 by RCVegas Satisfied Repeat Customer
Happy to see that Element in Las Vegas continues to maintain its quality of facilities and the tremendous attitude and responsiveness of all staff. This is my fourth stay at this facility and I will be back.
July 12, 2014