Rated 2 out of 5 by JI0404 An upsetting experience (& I still think about it)
The hotel is well built, and the room looks good, too. Breakfast service is fine with a variety of selections. Except for a broken alarm clock in the bedroom and a missing “do not disturb” sign, I do not have much to complain.
My concern was with the reception staffs. Either when I was checking in for my stay for Friday-Sunday or when I was checking in again for my extended stay, the front staff was not really giving me basic necessary information about the hotel (e.g., breakfast service time, basic hotel features). When I was checking in on the first day, the staff was helping another staff (who did not seem to know how to address the issues of the other customers probably being new to the hotel), and when I was extending one more day, another staff was talking to a customer about her wedding dress that she was holding. I ended up calling the front desk on the Sat morning asking for a breakfast service time (ending 10 am), but on Monday, because I assumed the same breakfast service time, I went down at 9:50 am and could not get the service.
What bothered me the most was when I asked a staff at the front desk for help. She replied as if it is a common sense to know the service times and started by defending that the service time is right. The fact is that I did not learn the information either in person from staffs (when I checked in or when I extended one more night) or from the email that I received after my reservation. There was no information in the room about the service times, and in fact I could not find any basic brochure introducing the features of the hotel, which I find commonly in the other hotels. From the attitude of the staff who told me that she could look for leftover, saying “what do you want?” I felt as if I am treated as a high school student who missed the lunch time asking for a leftover food. Such a short moment, but which really made me upset. (and I really & personally hope my experience is not a racially biased experience.)
For the first time, I felt this way when I asked for a help at a major hotel, and this is not the service that I expected from a major hotel. I came to eat, relax, and finish up my work, but I checked out earlier than I had expected to have a breakfast outside of the hotel. Particularly if you are planning a business trip and want to receive a proper basic & professional service to be able to focus on your own work (instead of seeking information about hotel services), I would recommend you find another hotel near DTC area. I recently stayed at another hotel (I am not mentioning the name of the hotel here just because the writing guideline asks us to refrain from mentioning competitors) in DTC area and the staffs were professional, courteous, attentive, and even caring. I don’t think I would ever go back to Element Denver.
March 12, 2015
Rated 3 out of 5 by Laceyj97 Paper Thin Walls
I had high expectations for this hotel considering it is under Starwood. Unfortunately, my expectations were dashed. The walls were paper thin so we could hear TV's and full conversations of our neighbors; the cleaning crew knocked on our door at 8:00 am giving us a very unwanted wake up call; and the water in the shower was only lukewarm. The water from the bathroom sink NEVER warmed up. The room was cute and the concept is good but the hotel is showing wear and tear. We will not stay at Element again.
December 23, 2014
Rated 5 out of 5 by trailgal Works great for us
Perfect for just my husband and I but also works great for our son in a wheelchair. Love having a large bathroom and kitchen area. Our new fav in Denver
December 9, 2014
Rated 5 out of 5 by Traveler2015 Element Denver
The hotel is quite lovely with very comfortable rooms. I would recommend and is great for business travel. The front desk was understaffed during my stay as phones would ring constantly without anyone to answer. The one person that would be staffed of course did their best but if you needed anything you could expect to wait awhile. Staff is friendly there just is not enough of it.
December 5, 2014
Rated 4 out of 5 by DeborahM Overall a decent hotel
There were some small things that weren't on point, however overall this is a nice hotel with great staff and a convenient location. If they can get some attention to detail to some little repairs in their rooms they will be perfect.
November 21, 2014
Rated 1 out of 5 by DenverLonetree2014 Poor Experience
We checked in and I pulled down our bed to find yellow spots all over the comforter. Someone came to change it, but the next day I wanted all new bedding and asked for it. It was not changed by 4 pm when we had been gone all day so I asked again. The bed was never put back to it's original way. There was used alcohol bottle in the fridge and empty mini bar bottles in our bathroom. The staff didn't apologize for any of it. We tried to remedy when we left but we were told they were allowed to do anything. Very poor experience, we would not stay here again. Poor housekeeping.
November 3, 2014
Rated 5 out of 5 by waitingpatiently Comfortable, Clean and Welcoming
This is one of a few recent stays at an Element property and I have found the staff to be friendly and quite accommodating for every need.
They changed out everything in my room with feathers before my arrival so I had no worries of sneezing. They offered great recommendations on nearby restaurants and they have a great shuttle service in the area that is also very helpful.
I will stay at this property again!
October 27, 2014
Rated 5 out of 5 by Jberg071188 Nicest Hotel I've stayed in for the price
My friend and I stayed here for a fun shopping weekend. We were expecting a normal hotel for the small price we paid. Once we walked into the room all we could say was WOW! The room itself was amazing we would change nothing about the room. It was very large with a FULL kitchen. Everything is updated, modern and clean. Between the room, salt water pool and friendly staff, this hotel made our entire weekend. I will only stay here, you will not be disappointed!
October 13, 2014