Rated 2 out of 5 by DonH58 Disappointed
We have been staying at the Element Park Meadows for years. We have noticed on our last few stays, that the hotel is starting to show signs of wear and lack of maintenance. On our check in this time, the first room we had was not cleaned, ie beds appeared to have been kind of made, but looked like someone had then sat on both. There was trash in trash cans, wash cloth tossed on counter, toilet paper in toilet. Just not what we were used to. I will say the girl at the front desk was awesome and very apologetic and did give points on my spg account. We were moved to another room, better but hair on floor in bathroom, one of the flush buttons on the toilet was missing, the sink in the bathroom would not drain, (I am a plumber, so I fixed that. The pop up had came apart). Furniture showing its age, The carpet in hallways is fraying and stained. We will probably begin to look for other options for our future stays, as we come down to this area quite often in the winter. As always, the staff is great, just believe it's time for a remodel/renovation.
December 2, 2013
Rated 5 out of 5 by sbljal Best value for use of Star-points!
How can you go wrong when using Star-points when you get a room with a king bed, living room with sofa sleeper, great kitchen, full breakfast and evening snacks and beverages? Compared to a hotel, you can't go wrong! I do not know why people complain about this hotel! The only thing that could be improved is the maintenance of some of the exercise equipment and maybe install a hot tub. Great place to stay!
November 30, 2013
Rated 5 out of 5 by OttawaEng First Stay With Element
Being a rather well seasoned traveler around the world, I was delighted to have the opportunity to stay with this hotel brand under SPG for the first time. I've stayed from Lagos, Nigeria, thru Seoul, Korea, and really enjoy the SPG brand of hotels. I didn't know what the concept was for the Element brand really until after I checked in and spent a few days there- but I was indeed impressed. The suite accommodation, I could have easily just lived in for a month or so if need be. The daily breakfast and evening cocktail reception were as equally surprising and outstanding in value. I will look harder to find this hotel brand as I continue to work all over the world and look forward to my next visit with the Element brand.
November 26, 2013
Rated 3 out of 5 by iamcof Needs better management/supervision
Our 2nd stay in 6 weeks or so. Same problems, no recognition at check in, no offer of gold amenities mentioned (although we got extra points after check out). First stay, we had someone else's luggage in our room. This stay, no bar of soap/lotions in bathroom, phone on desk was missing...12 hours later in spite of 2 trips downstairs to complain and assurances that housekeeping would "take care of it", phone was still missing..Shower enclosures leak (both times, different rooms), no pressure from ceiling shower, too much pressure from hand shower. Does anyone check rooms for potential problems, ever ?
November 22, 2013
Rated 5 out of 5 by Tomboyblu Excellent
Great Experience and great location
November 19, 2013
Rated 4 out of 5 by RebekahW90 Clean, modern
My husband and I needed just an evening in Denver. The sharp modern edges appealed to me. It was clean and we enjoyed the modern feel!
I wish the pool was bigger or there was a hot tub.
The only downside about the room was that you could hear through the vent anything that was going on in the room above; awkward.
The maintenance lady did come knock on our door around 9am, we ignored, and then she continued to knock until I answered then she apologized and moved on.
November 11, 2013
Rated 4 out of 5 by knottingisland VERY NICE
The room was very nice! It had a full kitchen which was more than I expected! The room was cleaned daily. I didn't partake of the breakfast so I can't respond about that. They did have a good array of teas available to enjoy throughout the day!
November 13, 2013
Rated 4 out of 5 by Suttto Nice hotel but watch the prices in the hotel store!
Great hotel but when I was working out there weren't any cups for the water tank so I went to the desk and had two bottles of Smart Water(not the big ones) charged to my room. I found out when I got the email receipt that I had been charged $8.55.
Wow! I am willing to pay for the convenience but that is truly ridiculous.
October 29, 2013