Rated 3 out of 5 by chardon Slipping a Little
The Element has been our favorite in Denver for a very long time. My favorite thing about the hotel is the shower and the delicious smelling soap. However, this last visit showed a hotel that is not only wearing around the edges but also is not very clean anymore. We had visible dirt in the entry on the vinyl floor and dust bunnies in many corners. I suggest you bring it back to how it was when you first opened....especially the housekeeping.
March 19, 2016
Rated 5 out of 5 by PeteM22 My favorite hotel in the area
I've stated several hotels near country and this is by far the best And very reasonable. It's new, contemporary, the complementary food and drinks are better than expected. The staff is always friendly and helpful too.
March 15, 2016
Rated 4 out of 5 by PaulW1229 Nice mid size hotel
This was my first stay at an Element property and I found it to me a nice mid sized hotel. The staff were friendly and helpful and the atmosphere was calming. My room was modern, clean, and very comfortable. The free breakfast was limited but satisfactory. Proximity to the Park Meadows Mall makes dining and shopping very convenient.
June 25, 2015
Rated 5 out of 5 by MemphisBlues Longer Stay than Expected
My wife and I are in the process of moving from Florida to Denver. Our moving truck was to arrive on 5/30, but on 5/29 we were informed that our truck was delayed and would not arrive until 6/16. Needless to say we were not happy and not sure what to do. The staff at Element could not be more kind and understanding to our need for a place to LIVE!!! This is what we have, here! The kitchenette and the outdoor grill have made the living situation better. The Cocktail hour (m-Th) have been a nice distraction after working and living in 350sq feet.
All of the staff have been so friendly and have even asked if we heard anything about our furniture delivery. We have 2 small dogs with us and they have been welcomed as well.
We still have 5 more nights to stay before we can move home, but I Have no doubt that The Element will make the best of our bad situation!
Thanks to the entire team!
June 10, 2015
Rated 4 out of 5 by JD94506 South Colorado stay
Stayed here two nights and the place met my expectations. Great price for the room and they upgraded me. The only downside was the noise from the freeway. If you on that side of the hotel, you will hear the noise.
May 10, 2015
Rated 5 out of 5 by pursueliving Nice Hotel
Staff was welcoming, easy and free parking, great rooms with kitchenette. The bed was comfortable, there's John Holly's Sushi down the street which delivers in fact many restaurants locally. Comfortable sitting area and lovely pool and great workout room as well. Overall really enjoyed it here. The only negative was that the noise in the hallways was easily heard in the room.
May 2, 2015
Rated 5 out of 5 by Dudester0495 Hotel Top Features
The ability to have a kitchen to cook a meal at any time if you have a busy schedule. Heavenly Bed!!!
April 29, 2015
Rated 2 out of 5 by JI0404 An upsetting experience (& I still think about it)
The hotel is well built, and the room looks good, too. Breakfast service is fine with a variety of selections. Except for a broken alarm clock in the bedroom and a missing “do not disturb” sign, I do not have much to complain.
My concern was with the reception staffs. Either when I was checking in for my stay for Friday-Sunday or when I was checking in again for my extended stay, the front staff was not really giving me basic necessary information about the hotel (e.g., breakfast service time, basic hotel features). When I was checking in on the first day, the staff was helping another staff (who did not seem to know how to address the issues of the other customers probably being new to the hotel), and when I was extending one more day, another staff was talking to a customer about her wedding dress that she was holding. I ended up calling the front desk on the Sat morning asking for a breakfast service time (ending 10 am), but on Monday, because I assumed the same breakfast service time, I went down at 9:50 am and could not get the service.
What bothered me the most was when I asked a staff at the front desk for help. She replied as if it is a common sense to know the service times and started by defending that the service time is right. The fact is that I did not learn the information either in person from staffs (when I checked in or when I extended one more night) or from the email that I received after my reservation. There was no information in the room about the service times, and in fact I could not find any basic brochure introducing the features of the hotel, which I find commonly in the other hotels. From the attitude of the staff who told me that she could look for leftover, saying “what do you want?” I felt as if I am treated as a high school student who missed the lunch time asking for a leftover food. Such a short moment, but which really made me upset. (and I really & personally hope my experience is not a racially biased experience.)
For the first time, I felt this way when I asked for a help at a major hotel, and this is not the service that I expected from a major hotel. I came to eat, relax, and finish up my work, but I checked out earlier than I had expected to have a breakfast outside of the hotel. Particularly if you are planning a business trip and want to receive a proper basic & professional service to be able to focus on your own work (instead of seeking information about hotel services), I would recommend you find another hotel near DTC area. I recently stayed at another hotel (I am not mentioning the name of the hotel here just because the writing guideline asks us to refrain from mentioning competitors) in DTC area and the staffs were professional, courteous, attentive, and even caring. I don’t think I would ever go back to Element Denver.
March 12, 2015