Rated 4 out of 5 by Maggie888 Great value and great staff. Needs better exhaust system for kitchens
I've stayed at this hotel many times over the past few years and I've never had any issues. Clean rooms, great breakfast (included) and nice location. I like the preferential parking for hybrid cars and charging station for electric cars - good message! Arthur who works in the dining room is always so friendly and accommodating. He acts like an owner, not just an employee,
Just one complaint, because some of the rooms have full kitchens, people cook in their rooms and it can be very smelly and unpleasant. This time we had to have our room changed because of a strong fish odor. Better ventilation would be good.
March 11, 2014
Rated 5 out of 5 by Nance54 Wife Loved it!
nice clean well appointed hotel, excellent location. my wife adored the hotel and she is tough to please
July 30, 2014
Rated 5 out of 5 by cmac60 first timer - its a WOW
I was very pleasnatly surprized by the Element - i have not stayed in a hotel with this level of modern decor and while i was surprized at first i loved the efficiency and openness of the room. Loved the mini kitchen -- and how well it was stocked with plates, cups and gadgets - it felt like home . The desk was efficient and comfortable work area . The bed and bedding was quality . The lighting soft enought ot make it comfortable as the evening progressed but light enough to work. Evening appertizers and breakfast were fun adn well prepared. Gym is awesome . I can't wait to come back .
May 20, 2014
Rated 5 out of 5 by inav Irene
The Element staff was very attentive to all needs. The breakfast was above expectations, the best ever. The chef should be commended for his excellence. The Happy hour in the evening was very pleasant and delicious. Cleanliness throughout the hotel. I would highly recommend this location and i can hardly wait to return.
July 18, 2014
Rated 4 out of 5 by Lakshman Food and beverage sucks
I was given a handicapped room. The shower area spills the water into the room and fills it up. It is such a mess. You serve some snacks/food but there is nothing for the vegetarian. when asked they say they will put some salad. Is salad the only vegetarian option that you can think off. Really in this time and day when so many people are vegetarians, there is no necessity to keep only non-veg for both the choices
July 8, 2014
Rated 3 out of 5 by DQConsultant Preferred Rooms! Blocked … Maybe?
I have stayed in the Element Lexington, almost every week, since the first week of November 2013; I spend more time in the Element than I do at home. All rooms have a personality! Point being I have identified several rooms that have suitable location and operational features that are functional.
I repeatedly request that any one of my preferred rooms be blocked to accommodate my weekly stays. This is a crapshoot! I find it annoying to have to request and verify blocking each week; and still when I arrive on Sunday night often only a randomly selected rooms is available.
If someone extends a stay in one of my rooms … so be it, I'm not the center of the universe. But I have met almost all of the weekly occupants and my rooms appear to be going to walk in or occasional customers.
Please give me some help on this or give me a comperable monthly rate so I can have a room that I have verified as acceptable. See section 5 for issues of receiving a random room. Currently I have reservations extending to the end of 2014, would like to be staying at The Element.
July 18, 2014
Rated 4 out of 5 by Jenaru from an often returning guest
the AC always blows over where you sit-freezes you while watching TV, write, read, etc...
the water in my sink went down VERY slowly-has done that other times
my DVD player was broken
I expect things not to work perfectly when I come there and hope someday to be surprised.
ever seen FAWLTY TOWERS?
July 14, 2014
Rated 2 out of 5 by Lchan January stay
Hotel was nice, however front desk staff was not professional. While checking us in, she took 3 phone calls while having us wait. By the third call I was annoyed because I wanted to get into my room, but had to wait for her to finish taking those phone calls. She should've placed the calls on hold while she finished checking us in. We got our room key and told our room number but was not directed on how to get there. We were in them first floor but wasn't aware and took the elevator but realized we are already on the first floor. It would've been nice to be given directions to our room.
February 7, 2013
Rated 5 out of 5 by AuntieDeb Element to the Rescue
Traveling with my neice for a long weekend trip from California, we found ourselves stranded by Sandy. Element Hotel in Lexington provided a welcoming and safe experience for us. We had never stayed in an Element before but were impressed by the level of service and conveniences available. Staff was great-courteous, friendly and more than accommodating to our needs. The food and complimentary happy hour wine and beer was definitely welcomed - warms the spirit from the inside! The city offers much to see and has a charming downtown. We will definitely recommend to our friends and family.
November 4, 2012
Rated 5 out of 5 by LLKid Would love to return
We flew to Boston on a redeye flight and arrived at 8:30 am. We were checked in early with no problem and got a few hours of peaceful sleep before going to sightsee. Very nice staff and very stylish room with a relaxing atmosphere.The beds were super comfy and the only complaint would be the corners of the bed frame seemed to find our knees more than once, which caused a couple of curse words! I think the bed frame is a bit longer than the matterss, therefore the bed looks like it ends sooner than it does. We will be sure to return to this hotel as it was an enjoyble stay for us.
September 13, 2012
Rated 3 out of 5 by RocketCity Just OK
The Staff, Breakfast and the Manager's Reception were good. The room was clean and the bed comfortable. Ergonomics kind of sucked. I was on the third floor and could clearly hear and feel every movement of the person in the room above me. I could also hear the very loud phone conversations in the room beside me (connecting door may have contributed). The bathroom and shower doors only closed with a lot of effort (frames not square or the building is settling). While the TV powered up with the cable remote, it was audio only. You needed to sequence first the TV and then the cable remote to see the picture. Silly. Location is convenient but it's a high traffic area; if you're not familiar with the area then expect headaches.
September 27, 2013
Rated 3 out of 5 by Makeaneffort Not bad but there were a few things.
When we arrived there was a young Chinese lady at the desk who barely acknowledged us as she was too busy looking at personal pictures on her computer. We pretty much had to figure out everything on our own. No common courtesy - such as the elevators are behind you and the best entry to your room, the luggage carts are over here, etc. just the small things you would expect. Also, I had a question and she did not even address me a young lady who only started 3 days ago was so pleasant and tried to help. the towels were non existing, not enough and so small it covered nothing. I found a hair on the bathroom sink area which skives me to no end. We just got there and did not so anything so it was not ours - that is unacceptable to me.
July 15, 2013
Rated 2 out of 5 by DavidOct2012 Actually our stay was marginal at best.
In the three days we stayed, not once was the room vacuumed. Additionally, the trash was never emptied while we were there. When we mentioned this to the desk clerk when we checked out on Sunday morning, all she said was, “That is good feedback.” When we checked in, the room had a coffee maker with supplies for two cups of coffee. That was nice and we used the supplies the first night we checked in. We were never given additional coffee supplies after the first night. The morning breakfast service was okay, but several of the items were in short supply.
October 17, 2012
Rated 5 out of 5 by Dallas1989 Ecellent
The location is good. Will stay again.
July 6, 2014
Rated 3 out of 5 by Notfromhere Disorganized and unaccommodating
A group of 15 rooms were booked well in advance for a memorial service for my father. People were arriving from Ireland as well as five other states. We booked well in advance. I booked a room for my sons who were coming in from Ireland. I was staying elsewhere. When I went to the desk on the day the first group were to arrive to ask that my sons be in a room close to their grandmother, it was a good five minutes before someone appeared at the desk. She said that the rooms would not be together because they were pretty busy. This is unacceptable. We should have had a floor or wing set aside for us.
I needed to leave packages for my sister and mother that the staff member assured me she would give to them when they checked in within the next two hours. Not only did they not get the packages until late the next day, the staff tried to give them to several other people who did not have the same names as either my sister or my mother. They were lucky to recieve the packages at all.
The pool in Elements, I am told, was being renovated, which seemed very strange timing since this is the height of the season. Several family members mentioned they were disappointed about this.
Two years ago, we had very good, compassionate service when we stayed at the Element and Loft for my brother's funeral. The quality of the service this year was a huge disappointment and I would be very reluctant to reserve rooms there again.
July 18, 2012
Rated 3 out of 5 by Stub Un inspiring
The whole hotel is a version of the future with out art.
Yes there is style in the place but not a pleasant and friendly one.
The hall ways look like they are taken from a boring wharehouse or maybe a storage facility.
The rooms are unatractive. The refrigerator (a full size one) was noisy. The TV set up was amateurish and could have come from a home DIY guy. The shower didn't work, except for the wand that would not stay put on the vertical rod like it was suppose too.
The beds were OK but a Duve and a comforter was a little too much for a summer day.
Opening the windows let in a lot of noise. And the parking lot lights shone right into the room (2nd floor).
I could go on but you probably already have the idea.
I can not recommend this hotel.
July 1, 2013
Rated 5 out of 5 by AnnieAnn A very nice stay!
I was pleasantly surprised how big the one bedroom suite was. However, the best part was the door to the bedroom...it was one of those pocket doors - so we were able to close it and didn't hear any outside hallway noise which was great since we there for a soccer tourney and there were lots of kids staying at the hotel. The bed was also very comfy as were the pillows. If my daughters coach decides to play in tourney next year I would hope we stay there again.
May 27, 2014
Rated 5 out of 5 by zlzoul This hotel is awesome!
This is my first stay in the Element brand. Everything is beyond my exception.
Every staff, including front desk staff, housekeeper, maintenance, gives a nice big smile to the customer.
Got some fruit, snack, and a small cupcake sent to room when I check in, maybe as a platinum member (or for my birthday?). Never saw this in any other SPG facility I've stayed in north america before. Nice touch!
Room is awesome, bed and shower is similar to Westin, this hotel perfect for family travel and business.
Breakfast is free and has a nice selection, and although lots of people are having breakfast, nothing went out since the staff is keep replenishing from time to time.
During labor day weekend this hotel is quite crowded, but everything is awesome here.
September 3, 2013
Rated 4 out of 5 by optmo Great stay
Stayed at the Element for more than two months. It is a great place to stay, especially for professionals. The staff was friendly and responsive, the rooms were kept clean, the beds are fantastic. I would recommend to anyone.
June 27, 2014
Rated 2 out of 5 by Hedo Poor experinece this time
Stayed at this element more than 10 times, things were OK, previously. From the get go, t an odd receptionist at the check-in, got the "SPG downgrade" I guess and stayed at the worst room so far (164). Bathroom needed improvement. People staying across the hallway(163) very noisy, screaming till 2AM, although called the reception around 12AM for the noise. Consequently a sleepless night ruined the rest of our trip.
The guys serving the breakfast have always been nice though.
May 15, 2014
Rated 4 out of 5 by lartiste Another very nice stay
We stayed here Christmas night. Plusses: Clean, nicely appointed room, nice sheets, friendly and professional staff (especially at the front desk late Christmas night and the gentleman [Bart?] who oversees the breakfast), good rate, ample breakfast, safe parking, safe "feel" to the hotel. Cons: Stopped up shower drain that meant ankle deep water while showering, mattresses that have become a bit soft, not enough toiletries in bathroom (1 bar of soap and 1 hand lotion). Small complaints compared to big "bravos"! We'll be back - again.
December 29, 2011
Rated 5 out of 5 by Mthree Beautiful Hotel - We are Coming Back
The decor was outstanding, the amenities superb and the breakfast perfect. I loved the egg white and salsa wraps not to mention the raspberry / blackberry smoothies. I took pictures of the bathroom which are going to my interior decorator for our redo. It was like being in one of the ultra modern hotels in Berlin or Copenhagen but with more space. I have stayed in $1,000 per night hotels in Dubai but enjoyed my stay at Elements more.
Normally we stay with friends in the Boston area but will select this hotel instead in the future.
August 1, 2012
Rated 4 out of 5 by DJO1 A nice hotel in Boston suburbia
Very nice and clean hotel with friendly and helpful staff. Little removed from the "action", but perfect for a business traveler to the area, who needs some quiet time after a busy day.
June 26, 2014
Rated 5 out of 5 by RonMar11 WE LOVE THIS PLACE
While we find the entire experience to be excellent there are a couple of minor quibbles.
There were no packets of coffee in the room & we had to ask for them at the desk. In addition there is no moisturizer furnished in the bathroom & there could be a couple of more hand towels and washcloths.
June 17, 2014
Rated 5 out of 5 by sobuvt Pleasantly surprised.
I booked this hotel because it offered two queen size beds for the same price others were asking for two double beds. Turned out to be a room with a kitchen, a very nice bathroom a sofa as well as a work desk, much more than you get at most roadside motels. the place is new and clean, with a very open and modern design. The service is friendly and competent. The free breakfast is also much better than you can expect as most motels. The only down side was that there was no place to get a real meal within walking distance.
August 4, 2012
Rated 3 out of 5 by Lexride Cold with poor wifi
Wifi was practically unusable. Room was cold anytime the fan was on regardless of the temperature I set. Had to just turn it off. Pool water looked murky
June 25, 2014
Rated 4 out of 5 by BobM10 Preferred Hotel Along 128 Corridor
The hotel is stylish, even sleek, without being slick. For a mass market brand, it feels very much like a boutique hotel, without trying to overstretch. Good room layout, subtle lighting, nice bathroom fixtures. Open, lots of natural light in lobby area. Even though it is adjacent to the highway, the road is not visible or hearable.
June 12, 2014
Rated 3 out of 5 by TeacherMal I like this hotel, but.....
I have stayed at this hotel many times. I love the fact that Element is environmentally conscious. The location is great for my needs. Nice breakfast. The rainfall shower head did not work. My husband and I had to use the handheld attachment. We mentioned this at checkout. The person at the desk thanked me and said she would tell engineering. That is the response we got. No "I'm sorry for your inconvenience". I stayed there two days and could have really complained, but chose not to. No perks to being an SPG member.
June 19, 2013
Rated 3 out of 5 by RoadWarrior1960 What are your expectations?
I ama road weary experienced tarveler. In the last two weeks, I have spent a total of 1.5 weeks in The Element.
While the contempory and current design of the interior, is pleasing to the eye, there were 2 areas that left me wanting more. A lot more. The breakfast was more of a McDonalds offering ( if I look for some comaprison) The website advertises a hot breakfast, it should be truer in that hot breakfast sandwishes are offered.
I also had the disappointment of walking into my room after a 12 hour day to find that while housekeeping cleaned the bathroom, the bed was not made.
The rain shower shower heads are great when you have adequate water pressure, which sadly is not the case at this hotel. The shower tubs are dated and dirty. A bleach soaking may be necessary.
March 24, 2013
Rated 1 out of 5 by MarylouTyler Review room before you accept the key
I was unable to get any sleep at the Element hotel in Lexington, MA. I specifically asked for a room far away from the:
- hotel elevator
- snack machine
plus: a room without a connector.
I had very important meetings to attend and needed rest and solitude to prepare for these meetings.
I reiterated my request upon check-in.
What I got was:
- a room right on the freeway side of the hotel
- a handicap room (shower unacceptable for non-handicap person, no storage in bathroom due to handicap setup)
- an adjoining room that had a noisy neighbor who had the TV blaring and loud conversation talking over the TV until 2AM
I was originally booked for 4 nights at the hotel. Lasted one. And rebooked at the "W" downtown which is 20 miles away from where I had my meetings.
Very unhappy with the front-desk support.
My recommendation is that you walk-through your intended room first before you accept the key.
June 1, 2014