Rated 5 out of 5 by DonMD Hard to beat
This is my third stay at this property. As usual the staff was as friendly and accommodating as anyone would hope for. We were greeted with pie and left with smiles. The rooms were clean and comfortable as was the pool and work out facilities....I would highly recommend this location
December 1, 2013
Rated 4 out of 5 by TheMixingGuy Fix the doors
In general, a typical Element. Clean, quiet and comfortable. However, I have stayed here several times, each time in a different room and so far, about 2/3'rds of the deadbolts on the doors will not engage into the door frame.
December 1, 2013
Rated 5 out of 5 by FunVisit Nice Surprise
Staff was very friendly and accommodating, spacious lobby with nice breakfast, coffee available most of the day in lobby, loved that the bathroom was large and had proper shutting doors rather than sliders!!!
Free parking, easy access to highways and historic area.
I'd definitely come again.
November 19, 2013
Rated 4 out of 5 by Catty I love Element!
I've stayed at this property 3 times already and will come back every time if I drive to Boston. I always prefer Element which is outside of Boston and is in a quiet and nice business suburb. If you are driving and don't mind the additional travel then this is definitely a good hotel to stay at.
The Element suites are very convenient - they have refrigerator, stove and microwave. It's great when you happen to have some leftover from the nice business dinner.
The design of the rooms make it very soothing and pleasant, it really feels like 'home' even though you're on the road.
January 1, 2013
Rated 4 out of 5 by NewEngland3 What great place!
The element experience in Lexington is truly fabulous. We love the gestalt (green, cheerful, can do), the setting (super restful as the parking lot with its walkways are aesthetically soothing), and the sense of community that is created within the living space. Even if one doesn't talk to others outside of one's own party, the bright inside/outside interior creates a sense of belonging to the surroundings. (Hard to describe and sorry if I am doing a bad job of it.) Our entire group was super pleased. Only drawback - although the drive to Boston is easy - it is still a drive to Boston! However, we thank you element for being so welcoming even when arriving late at night!
October 15, 2013
Rated 1 out of 5 by StayAwayFromElement Terrible Management!!
I had a terrible experience during my first and last stay. I showed up at the front desk at midnight and found out they didn't had a room for me. I made a point to call the front desk in the morning to inform them of my late arrival but they didn't care to listen and gave my room to someone else. No apologies until I made an official complain. This is what was done to a platinum member. Stay away from this place.
October 24, 2013
Rated 5 out of 5 by krimit All that was expected!
We booked 2 rooms this past Saturday and we were not disappointed! Other reviewers were in fact correct, the accommodations were excellent as was the complimentary breakfast.
We do wish we had been on a level with fewer kids as the acoustics were such that we heard everything going on in the hallway. However, this will not deter us from returning.
November 14, 2012
Rated 5 out of 5 by Vikk1962 Great getaway for those visiting Boston, excellent customer service!
Booked into this hotel through Expedia not knowing quite what to expect. They have interesting facilities and an environment-safe energy conservation theme. What stood out was commitment to customer service. When my girlfriend and I came down late for breakfast on Monday (we didn't realize that the hotel would treat New Years day as a working Monday and end breakfast at 930 am), Arthur immediately brought out more food and fresh coffee. We could have scrounged comfortably over what was still lying out, but he made sure we were well fed! The check in and check out and cleaning was impeccable, and the general professionalism was very apparent! I have stayed at other Starwood properties before and this was clearly one of the better ones.
January 6, 2012