Rated 2 out of 5 by Christoph Unacceptable deterioration of service
The building is still in good condition and we really love the rooms but the management has gone downhill. Service level was poor. Breakfast buffet was removed before the official end of breakfast time, the coffee and tea station had lukewarm water for tea and shuttle service was first promised and then nonexistent. The inconsistent info about the shuttle was not a concern to the front desk staff and the manager on duty. Very disappointing.
November 17, 2014
Rated 3 out of 5 by dicharles Email
Email previously sent explaining our stay and how disappointed we were with the accommodations. If you do not receive the email, kindly let me know and I will resend it.
November 10, 2014
Rated 5 out of 5 by OverNight27 Family overnight
The family (4 of us and a dog) had to be out of the house for a night because our floors were being refinished. Element became our one night home away from home.
November 9, 2014
Rated 4 out of 5 by pwmspgtraveler Nice Experience
This was only my second experience staying at an Element. It was very enjoyable. The kitchen was great and had everything we needed.
The breakfast in the morning had a great selection.
November 7, 2014
Rated 4 out of 5 by Vic9 Great hotel for Business travel
This Hotel accomodates all my needs when traveling for Business in this area. Staff was so helpful in allowing me to send presentation materials ahead. The Hotel is clean and has a nice public area for breakfast. I only wish there food selection for the in room Kitchen had more hot entree selections. Always try to book this Hotel for my trips to this area. Easy to find from Boston Airport.
November 3, 2014
Rated 5 out of 5 by JoAnne46 Exceptional accommodations
The rooms are fully stocked with fridge, stove, dishwasher for your convenience. Unfortunately they do not have ice machines, but there are trays in the freezer to make your own, and the staff will also provide you with a bag if requested.
Only downside during this visit, the pool is very small ( unsuitable for laps ), and there is no hot tub.
October 31, 2014
Rated 4 out of 5 by MityC A Very Nice Stay
Stayed here two nights while my son visited colleges. The room itself was very comfortable; the bed was excellent. The layout was well thought out. My only issue, and its annoying, was that the switch to turn the main light on in the bathroom was very temperamental. On a number oi occasions I just gave up and used the light in the shower. A minor thing but annoying and the bathroom is so nice overall.
The other thing I would say is that the desk staff was surprisingly unhelpful with local directions or recommendations. Didn't seem to know the area well. Having said that, I managed and the property and location was very nice.
October 18, 2014
Rated 5 out of 5 by Robert462 Very professional hotel staff.
Let me begin by affirming that the hotel staff is nothing short of phenomenal. Shamira, Tamara, Ashlee (reservation desk) interacted with so much class and professionalism that absolutely ensured a wonderful stay. In addition, Yolanda from Housekeeping was very thoughtful within the purview of her duties and made an extra effort to ensure that the coffee was just right.
As great as the room accommodation was, it is professionals like the aforementioned staff that really make "The Element" what it is as a class hotel. My stay there on Saturday night, October 18, 2014 would not have been as exceptional were it not for them and I would highly recommend this hotel to anyone who desires class treatment in a class environment.
October 23, 2014