Rated 4 out of 5 by Von713 Excellent with one exception
I really enjoyed my stay at The Element! I love the concept, the ambiance, the room and the breakfast.
I have already recommended you to friends and family.
My only critique was check-in.
The representative did not explain that she was hitting my card for the whole amount of my stay, and the amount that went against my card was incorrect.
I specifically asked if this is what she was doing and she replied that she was just charging for incidentals, which was not the case.
The manager handled this situation to my satisfaction, so with the exception of this incident, everything was great.
January 21, 2015
Rated 4 out of 5 by Vicki04 Good location
Attended college reunion. Did not acknowledge spg member or gold status. Staff busy talking yo each other. Lots of hall noise. Advantage close to where we needed to be. Good breakfast
January 18, 2015
Rated 4 out of 5 by Catty I love Element!
I've stayed at this property 3 times already and will come back every time if I drive to Boston. I always prefer Element which is outside of Boston and is in a quiet and nice business suburb. If you are driving and don't mind the additional travel then this is definitely a good hotel to stay at.
The Element suites are very convenient - they have refrigerator, stove and microwave. It's great when you happen to have some leftover from the nice business dinner.
The design of the rooms make it very soothing and pleasant, it really feels like 'home' even though you're on the road.
January 1, 2013
Rated 5 out of 5 by ang137 great features and sound sleep
Enjoyed my stay worth it!
December 20, 2014
Rated 5 out of 5 by krimit All that was expected!
We booked 2 rooms this past Saturday and we were not disappointed! Other reviewers were in fact correct, the accommodations were excellent as was the complimentary breakfast.
We do wish we had been on a level with fewer kids as the acoustics were such that we heard everything going on in the hallway. However, this will not deter us from returning.
November 14, 2012
Rated 2 out of 5 by Davecares Comfortable but disappointing
Check-in was smooth and prompt. The room (studio suite) was a nice size. The heavenly bed was very comfortable (although there is no box spring.)
The bathroom is nice. The shower has sprays on 2 levels. The lower level is a hand spray which did not work properly.
The tv occasionally had no reception.
No ice machine anywhere. Ice bags are located behind the front desk.
The pool is tiny. Unpleasant for more than a few people. Especially when the kids are splashing around.
Car spaces are reserved for hybrids. But people ignore the signs. Get rid of the signs if you cannot achieve your goal.
Breakfast selection is very good. But they run out of hot food and other items quickly. Staff is slow to replenish. Guests rush to grab the new supply. (It feels like the hordes gathering to board a plane at the gate.)
Not enough tables for guests. Trash is overflowing. In short, the hotel is not equipped to handle the load at peak times. I am sure this is better at non-peak times. (Excellent coffee though, available all day!!)
When I tried to call the front desk, I was placed on hold before I could speak. It is unpleasant to be cut off like that. This happened multiple times.
When I checked out, I discovered I was charged the wrong rate. (I was not shown a rate at check-in). It took about 20 minutes to correct the problem.
The staff is nice. But I get the impression there are not enough. And that the management is not so good.
August 6, 2013
Rated 4 out of 5 by guissippi Drafty Windows
The room was nice, but extremely cold due to very drafty windows.
December 8, 2014
Rated 5 out of 5 by Nikkib Envirnoment
The whole hotel is beautiful!! The rooms are so comfortable, and the shower is just awesome.
I also appreciate that you don't charge for parking! I will only stay at hotels outside the city that don't charge for parking.
December 6, 2014