Rated 5 out of 5 by Lamos34 Beautiful, Modern, Chic
Took a stay into Lexington for the hotel. Enjoyed the recessed, away from everything atmosphere this hotel provides. Signage is a bit hard to see from the road, but I would guess that's because the people of Lexington don't want it to seem obtrusive.
High on the hilltop sit two shining beacons of Starwood, and I stayed at the Element this time. Rooms were spacious, comfortable. Pool was VERY warm and salt water (Perfect.... no chlorine, and not cold)
Rooms are good, one of my cabinet's needed a replacement latch to be screwed in, and some of the grout work needs to be redone, but overall the room was in tip top shape.
The breakfast was decent. I have had better hotel breakfasts before, but it gets the job done. Hotel has a pantry with food for purchase. I would not recommend those options. The wine options were particularly disappointing.
Staff is very friendly and willing to help. Lexington is a beautiful area and hope to come back.
Perfect place for a short visit, or honestly an extended stay because of the great amenities in the room... a sectional sofa, king bed, stove-top, full size fridge, kitchen sink, microwave. What's not to love?
March 24, 2015
Rated 5 out of 5 by SJCNS So much room!
I travel a lot, and this is one of the most comfortable stays I have ever had! I love that each room was accompanied by a kitchen and the bathrooms were so spacious!
February 25, 2015
Rated 4 out of 5 by Von713 Excellent with one exception
I really enjoyed my stay at The Element! I love the concept, the ambiance, the room and the breakfast.
I have already recommended you to friends and family.
My only critique was check-in.
The representative did not explain that she was hitting my card for the whole amount of my stay, and the amount that went against my card was incorrect.
I specifically asked if this is what she was doing and she replied that she was just charging for incidentals, which was not the case.
The manager handled this situation to my satisfaction, so with the exception of this incident, everything was great.
January 21, 2015
Rated 4 out of 5 by Vicki04 Good location
Attended college reunion. Did not acknowledge spg member or gold status. Staff busy talking yo each other. Lots of hall noise. Advantage close to where we needed to be. Good breakfast
January 18, 2015
Rated 5 out of 5 by ang137 great features and sound sleep
Enjoyed my stay worth it!
December 20, 2014
Rated 4 out of 5 by guissippi Drafty Windows
The room was nice, but extremely cold due to very drafty windows.
December 8, 2014
Rated 5 out of 5 by Nikkib Envirnoment
The whole hotel is beautiful!! The rooms are so comfortable, and the shower is just awesome.
I also appreciate that you don't charge for parking! I will only stay at hotels outside the city that don't charge for parking.
December 6, 2014
Rated 2 out of 5 by Christoph Unacceptable deterioration of service
The building is still in good condition and we really love the rooms but the management has gone downhill. Service level was poor. Breakfast buffet was removed before the official end of breakfast time, the coffee and tea station had lukewarm water for tea and shuttle service was first promised and then nonexistent. The inconsistent info about the shuttle was not a concern to the front desk staff and the manager on duty. Very disappointing.
November 17, 2014