Rated 2 out of 5 by JStiles Surprised, disappointed.
This is the third time I've stayed here since they opened (over course of 2 years) and I was very underwhelmed this time around. It seems like a few corners have been cut here.
I got no recognition of SPG Platinum status, there's no beer or wine at the evening reception, there was mold in my shower, the hallways are hot and muggy and not air conditioned, the carpet in the hallways is coming up and I nearly tripped over some of the bumps. I also don't necessarily need it, but I was surprised by the lack of friendliness from the front desk, especially the overnight person. On top of all that, the elevator was due for an inspection in February of this year, and hasn't had one yet.
I won't be back.
April 15, 2014
Rated 5 out of 5 by Txvisitor Excellent facility who could ask for more?
Stayed here for long weekend while my father was in the rehabilitation facility near by. The hotel is beautiful with a very fresh, clean line decor. It is not small, but not overly massive. The lobby is comfortable like the home of a friend. The room is well appointed. We had a small kitchenette perfect for us traveling with a toddler. We were able to store milk and heat little meals using the microwave. The bed was very comfy, I had no complaints or trouble sleeping. The bathroom was well designed with a fantastic shower, including the most amazing rain shower head. I'm looking to purchase one for our home bathroom.
Overall great stay. Would highly recommend and look for Element in other cities!
April 29, 2013
Rated 4 out of 5 by KNoel First time guest
First, I chose this hotel because it's pet friendly and always booked. I was extremely impressed with the staff, the cleanliness of the hotel, and my room. Outside of a bathtub, this room had everything to offer- and plenty of closet space. I don't think I've ever had so many amenities offered and the ability to never leave my room for anything was a plus.
My only negatives were the noise ( hallways, room noise above me, and the pool), there was no tub in the bathrooms, and my bathroom towel hanger was broken. Next time I'll know to request the top floor away from the pool.
October 21, 2013
Rated 4 out of 5 by NWC888 Great room & service
Rooms are spacious and well-equipped with a kitchen + living area with sofa and TV. Very clean and well furnished. Staff are friendly and make you feel right at home. Location is a little out of the way though (>30min drive from downtown) and except for the vintage park shopping area, not much nearby and no restaurants within the hotel premises itself so a rental car would be essential if you would like to see more of Houston. Great for long term stays if you have business in the area.
October 27, 2014
Rated 4 out of 5 by ColeA Staff could attempt to be friendly
The staff at the front desk at check in and at check out could have at least attempted to be friendly. They could use some training on being prompt, courteous, professional, and speaking loud enough for the guest to actually hear. The lobby and common areas were nice and clean.
The room was nice, and we really liked the lighting options. The bathroom and kitchen areas were great.
The breakfast was nice for the kids, however some lower carb items for myself would have been nice. Some eggs, sausage, or bacon that I didn't have to pull off of a sandwich would make a big difference. Not everyone is a huge pastry fan. The oatmeal station was enjoyed by the kids, as well. I found the coffee served in the lobby horrible.
June 17, 2014
Rated 5 out of 5 by vkl911 OUT"FREAKING"STANDING!
Not your typical hotel, my stay was a magnificent one! it was a LITERALLY a mini apartment fully furnished, stainless steel full fridge, stove top, huge windows. I couldn't ask for more. Will definitely be back! BEST STAY AT A HOTEL EVER!
January 2, 2014
Rated 5 out of 5 by dallasman77 Loved the room
Absolutely loved the Westin heavenly bed! I really liked what I call the shower head wand, that was detachable, and attached to a sliding bracket that slid up and down to be able to fit people of different heights. The "shower head wand" could also be detached for hand-held cleaning. I also loved the shampoo and body wash in dispensers mounted in the shower. Brilliant concept every hotel should follow.
I loved the studio design of the room, complete with modern kitchenette with a FULL-SIZED stainless steel refridgerator, wall-length countertop with flat-paneled electric stovetop, cabinets, dishwasher, etc...
Very clean room with nice modern furnishings. Couldn't beat the complimentary breakfast as well with modern menu.
July 21, 2013
Rated 1 out of 5 by Onadir1971 Bad treatment from management
I am not sure how often you send emails, but I really do not understand after staying 11days and than asking you for extension for 13days .You have promised that it should not be a problem but yesterday the front desk called me asking to checkout or pay $299per night that really taking advantage of people . I wished you have told me that you could not accommodate me and I should have been looking for room by my self .i was forced out from a hotel that I considered my home for the past four year .
Really disappointed from the way I was treated and last night I almost end up sleeping in my car because all the hotel in the aria were booked.
I won't be coming to your soon not because of the service but because of the treatment in the front desk
September 11, 2014
Rated 5 out of 5 by TDub Great Hotel - a little hard to find
I found this hotel through the Starwood website because I wanted a hotel that wasn't too far from Itz Family Fun Center. It was my daughter's 12th birthday and I wanted to do a sleepover. This was the perfect hotel. Free breakfast, swimming pool, great price on a 1 bedroom suite, full size fridge, microwave, pots, dishes, utensils and dishes x4, dishwasher, coffee maker, ice maker, safe in room plenty of storage and the windows open slightly. The hotel even honored my special request of a corner room. I was nervous about the girls being loud. The only thing that my room didn't have was a bathtub. There was only a shower. They also have fitness room and laundry room, but we did not use those facilities for our 1 night stay.
May 25, 2012
Rated 5 out of 5 by Deanpet One of my new Favorites
The staff, the hotel, the room all were perfect. Love the free breakfast. It is the perfect way to start my day...
September 17, 2013
Rated 2 out of 5 by ALimac Your quality is decreasing
I used to love this hotel and it was my first option when it came to book my business trip to Houston. i don´t think i will consider it next time. Last couple of times there were little details like the door not working properly, the room was not clean properly, some of the personal was not that nice but most of them are and they recognize me so i had no big complain but this time was the worst... since the first day i didn't have all the coffee/tea supplies and it was never fulfilled it, the door lock was not working properly again and the kitchen was not clean one of the days.
we also had some company customers that were having a bad experience because a confusion with their reservations so overall pretty bad experience the past week.
November 11, 2013
Rated 5 out of 5 by tiffb84 love this hotel!
Wow, we absolutely loved this hotel! The staff was absolutely wonderful. The girl working nights at the front desk checked us in and checked us out and she exceeded my expectations and was very helpful even when we needed to switch rooms because of the noise from the pool area. The location was perfect we were able to take the shuttle to the restaurant across the street which was full of good restaurants. Breakfast in the morning was a little late and the burritos werent the best but it was complimentary so I suppose beggars can't be choosers.
August 19, 2013
Rated 5 out of 5 by TainaPR What a GEM!
Thank you SPG for an amazing alternative when traveling. This brand ( this location) has been able to incorporate all the travelers needs in a cozy, clean and stylish concept. I still missed the amenities ( restroom ) because of TSA but the few provided where very good.
The staff seemed happy and it was home for a week, only few you can call home.
Aside from the bathroom amenities I also would like to see more regional like items on the relax time for appetizers... ;) with that said, I will be back! Please open more!!!!
February 8, 2014
Rated 4 out of 5 by SteveFx Pleasent Hotel and solid location
I ended up staying at Element and really enjoyed it. The facilities were well maintained, clean, and rooms spacious. I generally end up working in my room and the hotel was halls were actually very quiet which is always a plus in my book. The only issue I had was sometimes the WiFi seemed a little slow or unresponsive but overall the staff and location is great (next to a Starbucks and H.E.B.)
October 17, 2014
Rated 4 out of 5 by teslaowner electric cars
I stayed with your hotel specifically because of your car charger. The charger did not work and later in the day I saw a internal combustion engine car parked in the spot. Ideally I would like to be able to call ahead and reserve the charging port. I have to be able to count on it. It also needs to be 240 volt. 120 volt is almost worthless. You would need to have a way of preventing cars from inadvertently blocking the charging port. there will be an increasing need for this service. My suggestion is that you build your own charging port and charge for it yourself. Then advertise to Tesla owners. For Tesla cars all you need is a 240 volt 50 amp NEMA outlet. The cost is only a few hundred dollars. I think there are enough Tesla cars in Texas to make this worth your while.
April 13, 2014
Rated 3 out of 5 by Auntie15 Disappointment
I found my stay at this hotel lacking in cleaniness and quietness. The carpeting in both the hallways and room were worn and dirty. Room doors slam at all hours.The bed linens did not appear clean, altho' they did not smell of body odors.The bathroom needed some attention.
My suggestions are to have an airport shuttle available( I understand an airport permit is needed ) and to have the hotel shuttle available for a 12 hr. period.
The staff are pleasant and helpful and are the greatest feature of this hotel.
October 2, 2012
Rated 3 out of 5 by Potter No Room at the Inn
Arrived after 11PM to be told that only one room was available for our party of 3. It was alledged the other two rooms had water intrusion as a result of recent storm/rainfall. Parking lot was only half full. No email was sent earlier in the day to warn of this situation. We were offered similar lodging at a competing hotel nearby. Directions provided were wrong off by a whole exit/1.5 miles. At check-out next morning I was billed full rack rate rather than the pre-agreed corporate rate. Tiresome experence.
July 21, 2012
Rated 3 out of 5 by Manju Staff was disorganized and lacked sense of urgency
When we arrived and when we checked out the staff was disorganized, told us at first that all rooms were booked even though we had reservations, and took FOREVER to check us in and out. The beds were hard and the sheets were not soft. The hotel itself was really nice and had nice ammenities but it wasn't "homey" and I also got stuck in a handicapped room with a terrible shower. We also were booked as part of a large group that ended up having to move several people to another hotel due to overbooking.
October 22, 2012
Rated 4 out of 5 by dsg650 Ecologically Minded hotel
This ecologically minded hotel provided a comfortable stay. The furnishings are clean and simple, sort of IKEA like. The staff was helpful, the breakfast very good. I only wish that they would print internet directions, and a few simple instructions. I didn't recognize the small, flat, magnetic "do not disturb" magnetic notice until the third day. Instructions said to put towels on the floor to have picked up, but they were picked up and replaced no matter if they were hung up.
There is nothing wrong with this hotel, I could easily stay there again. Don't be surprised by the hallway carpet looking like it got overstretched when it was cleaned, or the stark look of the hallways, with the metal doors. The rooms themselves are quite comfortable. Search the website for specials. The rate we got was GREAT!
July 29, 2014
Rated 3 out of 5 by Fabio008 Trendy hotel but Internet is extremely slow
The hotel is very modern and has a great design overall. Rooms are confortable with a large fridge and even dishwasher but the A/C is extremely annoying as it keeps turning on and off every minute! And the staff told me that this is "normal".
The other very frustrating thing is the WiFi connection, when it gets late afternoon or evening, probably because of the large number of users, it is simply impossible to use the Internet for anything, they should definitely improve their bandwidth.
May 27, 2013
Rated 3 out of 5 by Disappointed15 Disappointed15
Hotel charged me the wrong rate upon checking in. When I questioned the rate the gentleman checking me in said is was too late to change it and that he would have to wait until the night manger came in to make any changes. Subsequently I was charged twice on my credit card for a total of over $800 on my account which wasn't straightened out for atleast a week. Management assured me that only the correct charge would be on my account. This was not the case.
August 19, 2014
Rated 5 out of 5 by Lilmama The hotel was wonderful
I really enjoyed my stay.
November 3, 2014
Rated 5 out of 5 by SHPC Great experience!
We enjoyed our experience at Element at Vintage Park. We were accommodated with our small dog and enjoyed our Junior Suite. The rooms are perfectly suited for individuals that like to prepare healthy eating options (the kitchen was fully stocked with silverware, glassware, cookware, etc.). and we truly felt like we were at home! The only drawback was the A/C, which was loud and struggled to cool the room. In the end, we were very happy with the hotel, the staff, and the location.
March 3, 2014
Rated 4 out of 5 by BluesTraveller Element-al
Overall I think the Element hotel in Houston is a decent place to stay. I've stayed at my share of hotels over the years, both low end and high end, and I think the Element offers a different view of a hotel experience from the rain shower, adequate kitchen and comfortable bedding. The hotel location, next to The Vintage area making is good for shopping and some restaurants, and close to highway 249 and the tollway make it an easy reach and quick access to the rest of Houston.
December 27, 2013
Rated 4 out of 5 by Gathie A pleasant surprise
I chose this hotel after reading reviews on the internet and was not disappointed. The staff was extremely helpful. We did not have a car but that was not a problem as the hotel organized for their shuttle to take us on the short trips that we had to make. And for other trips, they got us a taxi promptly. The (studio) room was very comfortable with all the amenities that we needed. It was really a very comfortable stay and we would choose Element again if the need arises.
February 12, 2013
Rated 5 out of 5 by Anton Great hotel hidden amongst the greenery
Chanced upon this hotel via search engines and booked via online chat directly for element hotel Houston. Very easy reservation procedure. Affordable too. Nice unassuming facade but you will be amazed upon entering the sliding doors. Fantastic decor and atmosphere. Friendly and efficient front desk staff. Clean rooms. Nice view as we got the topmost floor. Good and healthy breakfast. Checkout was a breeze. Totally "Green" hotel Highly recommended. Will visit again.
February 10, 2013
Rated 2 out of 5 Great Idea - Bad Execution
I've stayed at this hotel about 6 times and each time I've never been completely satisfied. I repeatedly stayed there because of the room rates, the proximity to HP offices, and I had hopes that the next time it would be better. However, there was always something just a little off. Problems with the shower on 3 ocassions, placed in disabled rooms on half of my stays because I had a king bed preference, and the most inconvenient desk power setups. This last stay was ridicuculous - again, another disabled room, shower water all over the floor no matter what I did to avoid it, I couldnt sleep because I could hear my upsatirs neighbor walking around the room thud, thud, thud, Thud, thud thud. The best most consistent feature in this hotel is the breakfast. Quick and easy,
I've decided that I will not be staying here again.
January 31, 2013
Rated 2 out of 5 by Tonydallas123 My Stay
Everything would have been great except for being woken up by housekeeping aggressively opening my room at 8 AM. I checked in late after a long drive. This wake up made for a long day that could have been much better. It made the effort you make to maintain my loyalty worthless, as the basics for a good stay include sleep and privacy.
Bath towels also had hair from a previous guest in them that ended up on my face as I used them. That's not a good feeling.
July 5, 2013
Rated 1 out of 5 by XLPilot Hate Hip Hotels
Typical "Hip" Hotel. Music blairs in the lobby. Lobby furniture uncomfortable. Alarm clock 12 hours off. Couldn't easily see TV from bed because it was offset and did not swivel. Room thermostat was two rooms from the heater so there was a huge lag time between when the heater switched on and off. Had a handicap room without warning: no bathroom counter, shower water on the bathroom foor, 2 ft. ironing board, clothes in the closet drag on bottom. Hated it.
March 8, 2014
Rated 4 out of 5 by ChuckTX The Element Vintage Park
Hotel was very clean, and a pleasant place to stay
October 26, 2014