Rated 5 out of 5 by mcross Lovely property
This hotel was great and convenient to Houston. Excellent beds, only thing I wish was room was darker in morning-too much sunlight.
June 17, 2014
Rated 3 out of 5 by Frankelly Rude Front Desk Person!
My husband and I visit Houston often and we always stay at this hotel, even though it's further away from our family because of their excellent customer service.nightie Last night, we arrived at 8pm and I explained to Michelle at the front desk that I couldn't reserve the room online because their website wouldn't let me complete the reservation for a same day stay. She was rude about explaining why she couldn't give me the same rate as the one listed online. she was also rude about me carrying (in my arms) my 7# (non-barking) dog saying "he needs to be on a leash!"
January 2, 2012
Rated 2 out of 5 by Allen38 Consistently Inconsistent
In Houston for work and decided to stay at the Element because it is an extended stay hotel and I am an SPG Platinum member. Rooms are nice and the staff started out friendly, but as time went by I began to notice problems with the hotel. The BIGGEST problem is the amount of noise that enters your room from the hall and neighboring rooms. I have been woken up several times by neighboring rooms or the housekeeping staff in an adjacent room. The walls are so thin that you can hear the tv in the next room and people talking in the hallway sound as if they are in your room. The second problem is the housekeeping staff, one day they do a good job then the next time they don't vacuum or dust or run the dishwasher. The one thing they are consistent about is being inconsistent. This goes for the front desk staff as well, make promises to give you Starpoints for poor service but they never make it to your account even after you ask them about it a second time. They do serve breakfast and happy hour snacks but the food is the same every 3 or 4 days and most of the time the hot food is cold, consistent with the repeated food but inconsistent with the quality. Currently one of the elevators has been out for two weeks and is supposedly out for another week while waiting on a part. Has management never heard of overnight shipping or are they to cheap to pay for it while the guests still pay full price for the rooms here? The main reason I am writing this and giving the rating of 2 stars instead of 3, is because of the managers response to my questioning when the elevator would be fixed. His response was 'what would you like me to do to make it up to you?' instead of saying sorry and offering a solution. It is not up to the guest to decide what the hotel should offer as an apology, it is up to the hotel management.
March 14, 2014
Rated 5 out of 5 by Sam781 Sweet 16
We got a suite for our daughter's sweet 16 birthday and the staff was wonderful, the breakfast was great.
November 4, 2013
Rated 5 out of 5 by Titans26 Wonderful hotel, friendly staff
We enjoyed our stay. Friendly staff, wonderful room, adequate breakfast, well equipped gym. Will return again.
December 28, 2011
Rated 5 out of 5 by LouisianaNative56 Everything you need!
This hotel has every feature that you could possibly need! Now I can see why they are always booked!
March 10, 2012
Rated 3 out of 5 by Softballtrip Hotel was average - Room Cleanliness & Quality issues
We stayed June 6th and 7th. The first room we were provided had stains on the Bed. This was totally unacceptable ! The 2nd night the TV signal was lost for the whole night. Maybe it was on the 3rd floor (another person stated they have the same problem).
June 9, 2014
Rated 1 out of 5 by hockeyplayer Substandard
I wanted to try the fairly recently open Element, and being a Lifetime Platinum, I was actually looking forward to experience the usual great Starwood amenities and service provided in all the other chain hotels globally. Imagine my total disappointment upon arrival to find a complete opposite of those expectations. Upgraded room, no check. Sippers and bathrobe in the room, no check (bathrobe arrived after a couple of strong requests, slippers never did during the stay). Bathroom basic amenities or a shoe shine mitt, no check. Bottled water in the room, no check, was told to use the tap. An extremely loud aircon that goes on and off every few seconds was rumbling like an airplane engine all night, completely depriving me of any rest. Cheap looking furniture was already looking worn and peeling despite the hotel being just over a yer old. Bathroom and shower floors had streaks and dirt everywhere, and room carpeting and floors were filthy to look at, not sure if all those natural nonchemical cleaners are to blame or just poor housekeeping? Since I'm not willing to risk athlete's foot for the good of the Earth, I ended up climbing into my shoes every time I moved around the room, including getting out of bed in the morning. I couldn't wait to check out after 3 nights there, and totally avoided my room for the duration of the stay. Since the room came at a pretty hefty rate, one has a legitimate expectation to get at least a minimum set of comfort and amenities to come at that price, while in this case I just felt totally ripped off...
June 20, 2013
Rated 5 out of 5 by reptile First Element stay, pleasantly surprised!
I've stayed in most of the SPG hotels around Houston and many other areas. For some reason, maybe price, Element never came up as a choice but the price was right at my time of stay and my expectations were exceeded. It has a very modern, almost European style. Very clean, and my room had a full kitchen, full fridge and stove. Even special hybrid car parking. Stylish outdoor pool area with great Bose speakers. There is no lobby bar but they have bevarages in the lobby area for sale. There are plenty of places to go down the street as well. Excellent fitness room. If you get this hotel at a good price it is a great place to stay!
February 26, 2013
Rated 5 out of 5 by Marykat1 The Best!
I was so pleased with our stay. Quiet room even with several groups of high school age soccer teams staying, we heard nothing at night, so pleasant. Clean, attentive just an over-all pleasure. Close to many places to eat, shop. We had a large group for my Aunt's 90th birthday/ Mom's 87th. It was great and I can recommend and will stay again.
June 2, 2014
Rated 2 out of 5 by JStiles Surprised, disappointed.
This is the third time I've stayed here since they opened (over course of 2 years) and I was very underwhelmed this time around. It seems like a few corners have been cut here.
I got no recognition of SPG Platinum status, there's no beer or wine at the evening reception, there was mold in my shower, the hallways are hot and muggy and not air conditioned, the carpet in the hallways is coming up and I nearly tripped over some of the bumps. I also don't necessarily need it, but I was surprised by the lack of friendliness from the front desk, especially the overnight person. On top of all that, the elevator was due for an inspection in February of this year, and hasn't had one yet.
I won't be back.
April 15, 2014
Rated 5 out of 5 by JessK Was very accomodating
This hotel had everything we needed for our stay. I loved the fact that a full kitchen was in every room, that was a nice and convenient feature. Pool was nice, and the complimentary breakfast was great! We will definitely be staying here in the future
June 2, 2014
Rated 5 out of 5 by honey57mare made business trip pleasureable
excellent hotel in fine neighborhood.
June 5, 2014
Rated 5 out of 5 by Singlemom39 My new home away from home
This is my new home away from home. I came here for a respite from a very busy, stressful time in my life and it met all my expectations. The room was immaculate, with everything I could possibly need. The bed was amazingly comfortable as were the furnishings. In-room wifi and technology is superb (can wire in any device to the TV). Breakfast and in-room hotel was amazing, which never happens! Every hotel. chain in America needs to take note: This is how we do hotels nowadays! The staff were extremely helpful, my only complaint was the person who decided that vacuuming the 4th floor hallway at 7:30 on a Sunday morning was a good idea. I will be back here again and again!
February 24, 2013
Rated 5 out of 5 by Marykat1 GREAT
Wonderful clean facilities. Easy to find, Everything an A++
June 2, 2014
Rated 2 out of 5 by hupiper What happened?
My plane was late due to a 7 hour flight from MN. I got to the front desk at 3:30 am, and no one showed up to check me in until 4:00 am. I called the front desk several times, and walked around the hotel looking for the night clerk. No idea where he was for the 30 minutes I had to wait for him. On the last night I was there, 5 guys were standing outside in the courtyard at 12:10 am talking loud enough for me to hear it clearly on the 4th floor. I called the front desk and asked the woman if she would please ask them to tone it down so I could sleep. She said she would, but no one went out there, and they stayed out there talking loudly and keeping me up for another 20 minutes.
December 16, 2012
Rated 2 out of 5 by Unhappycamper13 Unacceptable Reservation Experience
When checking-in, after considerable time, was told that my reservation was in the system, but had not fed over to the local system. After I had taken all my things to the room, discovered that instead of 2 queen bed room, was put in 1 king bed w/sleeper sofa room; when I called the desk I was told that this was what I had reserved.Took printed copy of reservation confirmation to desk and was again told that I had reserved king bed room.After showing the confirmation that stated 2 queen bed room reserved, was given correct room.Card key would not work in door closest to my parked car.
March 10, 2014
Rated 2 out of 5 by daisy09 fire alarm drill
Piercing fire alarm went off w/o any prior notice.I called front dest to ask if was necessary to evacuate, the person nearly hung up on me! Then I called the mgr. who told me the noise was not ear piercing, I can assure you it was! Asked for earplugs, they bought me some earbuds that you plug into a airplane arm rest. Mgr had no idea how long this would last.... 3 workmen came into my room to disconnect wire in smoke detector.
testing continued but had common courtesy to announce that is was a drill and sound was not as loud,
The worst was not the ear piercing sound but the rudeness of the the front dest and mgr. The only nice and professional employee was Omar, who is in maintenance,
July 27, 2013
Rated 5 out of 5 by misael This hotel is a Hidden Jewel
Amazed by the service and comfort, will definitely recommend and will look for in other cities I visit.
May 25, 2014
Rated 5 out of 5 by Jako53 Business Traveler
Quiet, comfortable and clean. Happy hour was a bonus. The breakfast and shuttle services were very helpful for a business traveler.
May 23, 2014
Rated 4 out of 5 by deerisle Nice business or family hotel
I stayed at this property in January for a weekend business trip. The staff was excellent, and the property is very nice if you have business in this part of Houston. It is not near public transportation, so a rental car (if from out of town) would be essential. There were also a lot of guests with kids on sports teams, so it seemed to be family friendly. The public areas were noisy with the kids but the hallways and rooms were quiet. I rested very well, and would return to the property.
Breakfast was included for everyone and was okay to good. The selection was very good as well. My room had a small kitchen, so there was also the possibility to store food items and do light cooking in the room. I was in the middle of an 9-day business trip, so the laundry facilities were very handy and convenient.
In short, good and basic hotel. I'll come back.
May 5, 2014
Rated 5 out of 5 by Txvisitor Excellent facility who could ask for more?
Stayed here for long weekend while my father was in the rehabilitation facility near by. The hotel is beautiful with a very fresh, clean line decor. It is not small, but not overly massive. The lobby is comfortable like the home of a friend. The room is well appointed. We had a small kitchenette perfect for us traveling with a toddler. We were able to store milk and heat little meals using the microwave. The bed was very comfy, I had no complaints or trouble sleeping. The bathroom was well designed with a fantastic shower, including the most amazing rain shower head. I'm looking to purchase one for our home bathroom.
Overall great stay. Would highly recommend and look for Element in other cities!
April 29, 2013
Rated 4 out of 5 by teslaowner electric cars
I stayed with your hotel specifically because of your car charger. The charger did not work and later in the day I saw a internal combustion engine car parked in the spot. Ideally I would like to be able to call ahead and reserve the charging port. I have to be able to count on it. It also needs to be 240 volt. 120 volt is almost worthless. You would need to have a way of preventing cars from inadvertently blocking the charging port. there will be an increasing need for this service. My suggestion is that you build your own charging port and charge for it yourself. Then advertise to Tesla owners. For Tesla cars all you need is a 240 volt 50 amp NEMA outlet. The cost is only a few hundred dollars. I think there are enough Tesla cars in Texas to make this worth your while.
April 13, 2014
Rated 1 out of 5 by LindseyK Wedding Hotel
I chose the Element as the hotel for my guests to stay in for our wedding, and I was very disappointed in the customer service they gave me and our guests. Of all things, the worst part of the wedding was hearing all the complaints from my guests about booking the hotel. I have informed the wedding venue to not recommend this hotel and I myself will not be returning.
May 9, 2014
Rated 4 out of 5 by KNoel First time guest
First, I chose this hotel because it's pet friendly and always booked. I was extremely impressed with the staff, the cleanliness of the hotel, and my room. Outside of a bathtub, this room had everything to offer- and plenty of closet space. I don't think I've ever had so many amenities offered and the ability to never leave my room for anything was a plus.
My only negatives were the noise ( hallways, room noise above me, and the pool), there was no tub in the bathrooms, and my bathroom towel hanger was broken. Next time I'll know to request the top floor away from the pool.
October 21, 2013
Rated 5 out of 5 by vkl911 OUT"FREAKING"STANDING!
Not your typical hotel, my stay was a magnificent one! it was a LITERALLY a mini apartment fully furnished, stainless steel full fridge, stove top, huge windows. I couldn't ask for more. Will definitely be back! BEST STAY AT A HOTEL EVER!
January 2, 2014
Rated 5 out of 5 by dallasman77 Loved the room
Absolutely loved the Westin heavenly bed! I really liked what I call the shower head wand, that was detachable, and attached to a sliding bracket that slid up and down to be able to fit people of different heights. The "shower head wand" could also be detached for hand-held cleaning. I also loved the shampoo and body wash in dispensers mounted in the shower. Brilliant concept every hotel should follow.
I loved the studio design of the room, complete with modern kitchenette with a FULL-SIZED stainless steel refridgerator, wall-length countertop with flat-paneled electric stovetop, cabinets, dishwasher, etc...
Very clean room with nice modern furnishings. Couldn't beat the complimentary breakfast as well with modern menu.
July 21, 2013
Rated 5 out of 5 by TDub Great Hotel - a little hard to find
I found this hotel through the Starwood website because I wanted a hotel that wasn't too far from Itz Family Fun Center. It was my daughter's 12th birthday and I wanted to do a sleepover. This was the perfect hotel. Free breakfast, swimming pool, great price on a 1 bedroom suite, full size fridge, microwave, pots, dishes, utensils and dishes x4, dishwasher, coffee maker, ice maker, safe in room plenty of storage and the windows open slightly. The hotel even honored my special request of a corner room. I was nervous about the girls being loud. The only thing that my room didn't have was a bathtub. There was only a shower. They also have fitness room and laundry room, but we did not use those facilities for our 1 night stay.
May 25, 2012
Rated 5 out of 5 by OKbecky Great relaxing hotel
Element Hotel Houston is wonderful. The hotel is clean and relaxing. The linens are very clean and comfortable. The location to North Houston and the Woodlands is perfect.
May 11, 2014
Rated 5 out of 5 by Deanpet One of my new Favorites
The staff, the hotel, the room all were perfect. Love the free breakfast. It is the perfect way to start my day...
September 17, 2013