Rated 4 out of 5 by Munna Room Issues
I booked 2 rooms under two different reservations but when we were at hotel ready to check in I was told I can only have one room since we are over booked. Surprise which I was not ready for. After 2 hours waiting in lobby I went back and asked one more time "do I have 2nd room available now" and the gentleman from back office came to help and got me a 2nd room "thank God!"
The excuse was "we have some issues with our computer system" not a valid excuse for a platinum SPG member.
December 5, 2014
Rated 4 out of 5 by Outofbounds Responsive Staff
Was awoken at 2:45am our first night to a domestic disturbance next door. Sounded like the arguing was right inside our room!! The night manager addressed the situation immediately, and in the morning was moved to another room without delay. Adjoining rooms do very little to buffer the noise from one another, which is one of several physical deficiencies of the hotel, but the staff addressed it to my satisfaction. The breakfast bar in the mornings is very good!
December 1, 2014
Rated 2 out of 5 by VintageGal Not what it used to be
Place was a morgue. Staff was always sitting out of site and was always buttoning jacket as they approached the counter. 1st room safe broken, so transferred to new room. Old soap on bathroom floor, used lotion on counter. bathroom wood needs oil or polishing, very water stained. Dollar size dents in refrigerator. bleach stains on dark lineolium in main room Bed linens used, pillow cases had not been changed, smelled of sweat. Finger, palm, arm prints on glass desk.Lamp by bed broken. Breakfast was sparse. Burritos soggy. No fresh coffee, no coffee period. Stayed there a year ago for the holidays and the place was well kept, great food, alive with staff and music for the holidays, that's why I came back. Was so disappointed, as I had bragged about the place. Nice staff though.
December 29, 2011
Rated 4 out of 5 by Trip2CFam Very comfortable stay but customer service could use improvement
I'm spg gold status and hoped to get upgraded on arrival - neither that or my gold award was offered on check in, nor was going green even tho I was staying for 3 nights. The first room we were put in was incredibly damaged - the security bolt was ripped off the door, the fridge had dents all over it, the furniture was damaged, and the phones didn't work. Staff transferred us to the room next door which was identical but had less wear and tear. We then found out there were no upgrades available, which is fine. The bed sheets were a bit dirty so we had them changed but other than that everything was great and our next three nights were enjoyable. The bed was extremely comfortable and my fiancé is a tough critic! There's also an Alamo Drafthouse less than half a mile away which made us very happy :) overall good hotel just had a bumpy start.
November 28, 2014
Rated 5 out of 5 by JAnthonyRdz Elegant and Comfortable Hotel
I actually live in the area and stayed at this hotel for me and my Wife's anniversary. I showed up early to have presents staged in my room and the Ladies at reception were very courteous and helpful which made for a memorable anniversary.
November 24, 2014
Rated 4 out of 5 by Mikeyd22 Second Time Staying There..No so great!
I'm a platinum member. I try not to be pretenious about that. First time I satyed here was perfect! High floor room with a view of the pool. Great little gift in the room of popcorn and a drink with a welcome letter. That was then...
On this stay I had a first floor room facing the parking lot - horrible! Window shade had to stay down since everyone in the parking lot could see you. No special gift this visit...OK. Worst was when I got back to my room and the room hadn;t been cleaned - they forgot! They tried to say it must have been my fault! Not the kind of service I would expect for a platinum member who has stayed here in the past. I won't stay here again.
July 2, 2012
Rated 5 out of 5 by Heckerina Best home away from home!
Just can't say enough about how pleasant our stay was at Element Houston Vintage Park. From the moment we arrived, staff were personable, accommodating, and genuinely helpful. Love the minimalist design, the spacious room, and great amenities. The hotel is truly green, clean, and lovely. Great location, too.
October 26, 2011
Rated 1 out of 5 by element1 Needs Some Love
Was excited to stay at this hotel when first booked. First impressions is a wow, however the finer details is not addressed. Scuffed up walls, dirty floors, dented fridge in room. Room was very noise, able to hear conversations outside the hotel, cars starting - very disappointed as most newer build hotels have outstanding sound protection. Caulk in the shower needs to be replaced. Called front desk to complain about smell of cigaretty style smoke (SPG is non-smoking hotel) and received very rude response. Seems like front staff overwhelemed and not properly trained in customer service. Breakfast was better then most in this hotel category.
October 21, 2013