Rated 3 out of 5 by Disappointed15 Disappointed15
Hotel charged me the wrong rate upon checking in. When I questioned the rate the gentleman checking me in said is was too late to change it and that he would have to wait until the night manger came in to make any changes. Subsequently I was charged twice on my credit card for a total of over $800 on my account which wasn't straightened out for atleast a week. Management assured me that only the correct charge would be on my account. This was not the case.
August 19, 2014
Rated 2 out of 5 by VintageGal Not what it used to be
Place was a morgue. Staff was always sitting out of site and was always buttoning jacket as they approached the counter. 1st room safe broken, so transferred to new room. Old soap on bathroom floor, used lotion on counter. bathroom wood needs oil or polishing, very water stained. Dollar size dents in refrigerator. bleach stains on dark lineolium in main room Bed linens used, pillow cases had not been changed, smelled of sweat. Finger, palm, arm prints on glass desk.Lamp by bed broken. Breakfast was sparse. Burritos soggy. No fresh coffee, no coffee period. Stayed there a year ago for the holidays and the place was well kept, great food, alive with staff and music for the holidays, that's why I came back. Was so disappointed, as I had bragged about the place. Nice staff though.
December 29, 2011
Rated 5 out of 5 by RobertjHunt2010 Great Hotel
Simple, new, efficient hotel. Clean and all you need for a great and comfortable stay.
August 10, 2014
Rated 4 out of 5 by dsg650 Ecologically Minded hotel
This ecologically minded hotel provided a comfortable stay. The furnishings are clean and simple, sort of IKEA like. The staff was helpful, the breakfast very good. I only wish that they would print internet directions, and a few simple instructions. I didn't recognize the small, flat, magnetic "do not disturb" magnetic notice until the third day. Instructions said to put towels on the floor to have picked up, but they were picked up and replaced no matter if they were hung up.
There is nothing wrong with this hotel, I could easily stay there again. Don't be surprised by the hallway carpet looking like it got overstretched when it was cleaned, or the stark look of the hallways, with the metal doors. The rooms themselves are quite comfortable. Search the website for specials. The rate we got was GREAT!
July 29, 2014
Rated 4 out of 5 by Mikeyd22 Second Time Staying There..No so great!
I'm a platinum member. I try not to be pretenious about that. First time I satyed here was perfect! High floor room with a view of the pool. Great little gift in the room of popcorn and a drink with a welcome letter. That was then...
On this stay I had a first floor room facing the parking lot - horrible! Window shade had to stay down since everyone in the parking lot could see you. No special gift this visit...OK. Worst was when I got back to my room and the room hadn;t been cleaned - they forgot! They tried to say it must have been my fault! Not the kind of service I would expect for a platinum member who has stayed here in the past. I won't stay here again.
July 2, 2012
Rated 5 out of 5 by Heckerina Best home away from home!
Just can't say enough about how pleasant our stay was at Element Houston Vintage Park. From the moment we arrived, staff were personable, accommodating, and genuinely helpful. Love the minimalist design, the spacious room, and great amenities. The hotel is truly green, clean, and lovely. Great location, too.
October 26, 2011
Rated 1 out of 5 by element1 Needs Some Love
Was excited to stay at this hotel when first booked. First impressions is a wow, however the finer details is not addressed. Scuffed up walls, dirty floors, dented fridge in room. Room was very noise, able to hear conversations outside the hotel, cars starting - very disappointed as most newer build hotels have outstanding sound protection. Caulk in the shower needs to be replaced. Called front desk to complain about smell of cigaretty style smoke (SPG is non-smoking hotel) and received very rude response. Seems like front staff overwhelemed and not properly trained in customer service. Breakfast was better then most in this hotel category.
October 21, 2013
Rated 3 out of 5 by IllinoisUnhappy Unresponsive stff
Refrigerator was as loud as a garbage disposal. Maintenance manager passed off the issue as normal. I have owned refrigerators for 38 years and never before had one keep me awake 3 nights. Long black hair on bed sheets when I rolled back the comforter. Large stain on couch did not mak setting on it appealing. Bathroom sink had very little water pressure. Sink stopper was in place but the actuator that raised and lowered it was completely missing, had to reach under sink to raise the stopper manually by moving linkage. Carpet in hallway needs re-stretching badly, it was a trip hazard. Breakfast egg biscuts are terrible. Great workout room and bed was comfortable.
March 16, 2014