Rated 1 out of 5 by Yogesh I had worst experinece at this hotel, Never stay at element houston
1. Rate committed on paper not offered. Entire team refused to respect their committment 2. Room booked not available at the time of check-in 3) Internet not working for 4 days, no visible action seen from team and management 4) power cut off , no power back-up 5) my account charged for food I never bought and I debited but amount never return 6) no provision of food for milk allegic, after request kitchen staff helped with some food 7) front desk does not understand accounting 8) front desk try to confuse guest if it seeems their error 9) fron desk does not accept their mistake and try to blame guests 10) Kelvyen almost threaten me forced check-out on rate discussion, it was like humiliation 11) No provision to sent back left items – I left iphone charge not sure how to get it back 12) staff response is very slow and passive , sometime I felt like insulted
December 14, 2013
Rated 5 out of 5 by FastpitchMom True "Get Away"
We LOVE staying at The Element. The hotel is very welcoming and a calm oasis upon arrival. The rooms are clean and SO relaxing! The beds are extra comfortable! The room is designed efficiently and has a very high end finish out. Thank you and PLEASE BUILD MORE HOTELS!
November 14, 2013
Rated 2 out of 5 by VintageGal Not what it used to be
Place was a morgue. Staff was always sitting out of site and was always buttoning jacket as they approached the counter. 1st room safe broken, so transferred to new room. Old soap on bathroom floor, used lotion on counter. bathroom wood needs oil or polishing, very water stained. Dollar size dents in refrigerator. bleach stains on dark lineolium in main room Bed linens used, pillow cases had not been changed, smelled of sweat. Finger, palm, arm prints on glass desk.Lamp by bed broken. Breakfast was sparse. Burritos soggy. No fresh coffee, no coffee period. Stayed there a year ago for the holidays and the place was well kept, great food, alive with staff and music for the holidays, that's why I came back. Was so disappointed, as I had bragged about the place. Nice staff though.
December 29, 2011
Rated 2 out of 5 by ALimac Your quality is decreasing
I used to love this hotel and it was my first option when it came to book my business trip to Houston. i don´t think i will consider it next time. Last couple of times there were little details like the door not working properly, the room was not clean properly, some of the personal was not that nice but most of them are and they recognize me so i had no big complain but this time was the worst... since the first day i didn't have all the coffee/tea supplies and it was never fulfilled it, the door lock was not working properly again and the kitchen was not clean one of the days.
we also had some company customers that were having a bad experience because a confusion with their reservations so overall pretty bad experience the past week.
November 11, 2013
Rated 4 out of 5 by Mikeyd22 Second Time Staying There..No so great!
I'm a platinum member. I try not to be pretenious about that. First time I satyed here was perfect! High floor room with a view of the pool. Great little gift in the room of popcorn and a drink with a welcome letter. That was then...
On this stay I had a first floor room facing the parking lot - horrible! Window shade had to stay down since everyone in the parking lot could see you. No special gift this visit...OK. Worst was when I got back to my room and the room hadn;t been cleaned - they forgot! They tried to say it must have been my fault! Not the kind of service I would expect for a platinum member who has stayed here in the past. I won't stay here again.
July 2, 2012
Rated 1 out of 5 by element1 Needs Some Love
Was excited to stay at this hotel when first booked. First impressions is a wow, however the finer details is not addressed. Scuffed up walls, dirty floors, dented fridge in room. Room was very noise, able to hear conversations outside the hotel, cars starting - very disappointed as most newer build hotels have outstanding sound protection. Caulk in the shower needs to be replaced. Called front desk to complain about smell of cigaretty style smoke (SPG is non-smoking hotel) and received very rude response. Seems like front staff overwhelemed and not properly trained in customer service. Breakfast was better then most in this hotel category.
October 21, 2013
Rated 2 out of 5 by DaVinci This hotel needs improvements
The breakfast and happy hour are great, but there are many areas that need improvement. Wi-fi does not work, it constantly drop or not able to connect. Furniture gives the feeling that it is dirty and old. Refrigerator's noise level is too high and too weird. And there is a weird smell in the hotel.
November 10, 2013
Rated 4 out of 5 by KNoel First time guest
First, I chose this hotel because it's pet friendly and always booked. I was extremely impressed with the staff, the cleanliness of the hotel, and my room. Outside of a bathtub, this room had everything to offer- and plenty of closet space. I don't think I've ever had so many amenities offered and the ability to never leave my room for anything was a plus.
My only negatives were the noise ( hallways, room noise above me, and the pool), there was no tub in the bathrooms, and my bathroom towel hanger was broken. Next time I'll know to request the top floor away from the pool.
October 21, 2013