Rated 4 out of 5 by biz45 clean, convenient hotel
Clean, Quiet, Convenient hotel close to businesses in the Woodlands area. Good restaurants and shopping close to the hotel - within walking distance.
August 27, 2016
Rated 4 out of 5 by Jebayona I have not received my invoice yet
I request my invoice printed but printer was not working. As of today I am still waiting for my invoice... not good
August 8, 2016
Rated 1 out of 5 by Pajoma25 Worst Experience Ever!
I think this facility is highly over rated. Getting there at 1:00 AM & met the most unwelcoming reception. It was evident that I was a bother. I got to the room & the room was extremely hot - like they were not expecting me. I stayed outside the room for about 1 hour before the room got cool. I brought this to Melissa's attention & she gave me a long lecture about being "GREEN" - not so important! What is the essence of being green & making the client suffer? I had to change rooms to accommodate my need to use DVD & HDMI. Check out was like waiting over 45 mins to fix charging & uncharging the wrong/right credit card. It was a nightmare! I & my business will go somewhere else next time.
Kudos to the maintenance guy, Mohammed & the ever smiling food lady.
Thanks for the opportunity to share!
August 2, 2016
Rated 5 out of 5 by JKLo Like Coming Home Again! Awesome Stay!!
LOVED my stay here again. I almost lived at this hotel a few years ago when it was built. Not much has changed and I love it just as much now. The staff is what really sets this hotel apart from others. Reggie, @ the front desk was so helpful and kind in assisting me. The evening social and breakfast was wonderful. The food was artfully prepared and the attendant was friendly and efficient. Hotel itself was very modern and comfortable. Actually makes me look forward to a Houston trip! I highly recommend this hotel on a stay to the NW area.
June 9, 2016
Rated 1 out of 5 by Sarahdlr A/C in Room was not working
Due to flooding I could not get home, so checked in at The Element Vintage on Friday 5/27/2016 for 1 night. When I got to the room the air conditioner was not coming on. Called the front desk after waiting 15-20 mins to see if it come on. The person at the front desk came by 15 mins later, checked and said the A/C was not working. But, there were no other rooms available, other than the ones reserved waiting for the people to come over. So, we didn't have a choice than to stay in a hot room. A fan was brought in, but it made a lot of noise and really didn't cool the room. When I asked what the hotel would do to compensate me for having to stay in a hot room because the A/C didn't work, was told that all they could do is give me a discount and 2500 SPG points. That's all? My room charge should have been credited 100%. A hotel as big as this should either have a round the clock maintenance staff to fix issues (even through the night) or do something more for their guests.
June 2, 2016
Rated 5 out of 5 by JenJen72 Excellent Place
Loved the bed and loved the breakfast bar. This hotel was very clean and the staff was very nice.
May 19, 2016
Rated 5 out of 5 by kshueh Business trip
I spent 2 weeks in this place and it was a great expereience. I actually had to stay in the hotel for the last week of my trip due to the flood but the employee maintained a great attitude during the difficult time. Will certainly stay here again on my next business trip to the area
May 3, 2016
Rated 3 out of 5 by Aprilrain87 Kind of let down
I was super excited about staying at Elements and had planned on making it my designated hotel as I will be traveling to this part of Houston for business often. The staff was great and it is a beautiful establishment! Sadly, after my 4 day stay I quickly changed my mind. Among other small things that I can overlook; each morning I was woken up by what sounded like hammering and the business center was not in proper working order...
I love the concept of this hotel as well as its location but in all honesty; my stay here was not a memorable experience as I'd hoped it would be.
January 22, 2016