Rated 1 out of 5 by Onadir1971 Bad treatment from management
I am not sure how often you send emails, but I really do not understand after staying 11days and than asking you for extension for 13days .You have promised that it should not be a problem but yesterday the front desk called me asking to checkout or pay $299per night that really taking advantage of people . I wished you have told me that you could not accommodate me and I should have been looking for room by my self .i was forced out from a hotel that I considered my home for the past four year .
Really disappointed from the way I was treated and last night I almost end up sleeping in my car because all the hotel in the aria were booked.
I won't be coming to your soon not because of the service but because of the treatment in the front desk
September 11, 2014
Rated 3 out of 5 by argonell Just Average
My wife and I have now been here three times, and this time was our last. Our first was our honeymoon on April 6, 2013. We had to change rooms due to AC issues and a broken shower head.
Our second time was our anniversary when we thought we'd give it a second go around. We had to change rooms due to heavy incense smell from previous guest.
Our third and final time was for the 14000 points we had. We used them for two free nights.
There are no ice machines in the hallways.
The furniture looks like cheap IKEA. Our second stay involved a TV on a swivel table that would not stay in place. It all looks so cheap.
Don't point the AC at the bed. Our third time had the AC flowing right to my head.
Get comfortable furniture. You corporate heads need to actually go to this hotel and sit in the chairs in the lobby or the hotel room. They are ridiculous. This isn't the sixties, Going green doesn't mean you have to chop the backs of chairs off. We don't care about social evenings. If the place is comfortable enough people will congregate naturally.
Also, the place at Houston, Vintage Park looks like an insane asylum from the outside.
Thank you for the points and the two free nights.
September 11, 2014
Rated 4 out of 5 by Jinky02 Store display hotel
Loved the efficiency. The Swedish store feel. Food was better than average. Power outage caused some unregulated heat, disturbed sleep. But that isn't the hotels fault. Interesting rope lights over the sleeping area. Cute!
September 9, 2014
Rated 2 out of 5 by VintageGal Not what it used to be
Place was a morgue. Staff was always sitting out of site and was always buttoning jacket as they approached the counter. 1st room safe broken, so transferred to new room. Old soap on bathroom floor, used lotion on counter. bathroom wood needs oil or polishing, very water stained. Dollar size dents in refrigerator. bleach stains on dark lineolium in main room Bed linens used, pillow cases had not been changed, smelled of sweat. Finger, palm, arm prints on glass desk.Lamp by bed broken. Breakfast was sparse. Burritos soggy. No fresh coffee, no coffee period. Stayed there a year ago for the holidays and the place was well kept, great food, alive with staff and music for the holidays, that's why I came back. Was so disappointed, as I had bragged about the place. Nice staff though.
December 29, 2011
Rated 5 out of 5 by Zeke14 excellent hotel
Love everything about this hotel. Have stayed here previously and had an excellent experience that time as well. Only complaint this stay was that electricity went off for 2 hours on Friday night and staff seemed unconcerned when I tried to address this at checkout.
September 8, 2014
Rated 5 out of 5 by jvjtx beautiful facility, friendly staff, great breakfast
Very modern accomodations, delicious breakfast!!!
September 8, 2014
Rated 4 out of 5 by Mikeyd22 Second Time Staying There..No so great!
I'm a platinum member. I try not to be pretenious about that. First time I satyed here was perfect! High floor room with a view of the pool. Great little gift in the room of popcorn and a drink with a welcome letter. That was then...
On this stay I had a first floor room facing the parking lot - horrible! Window shade had to stay down since everyone in the parking lot could see you. No special gift this visit...OK. Worst was when I got back to my room and the room hadn;t been cleaned - they forgot! They tried to say it must have been my fault! Not the kind of service I would expect for a platinum member who has stayed here in the past. I won't stay here again.
July 2, 2012
Rated 5 out of 5 by Heckerina Best home away from home!
Just can't say enough about how pleasant our stay was at Element Houston Vintage Park. From the moment we arrived, staff were personable, accommodating, and genuinely helpful. Love the minimalist design, the spacious room, and great amenities. The hotel is truly green, clean, and lovely. Great location, too.
October 26, 2011