Rated 3 out of 5 by ElizabethL Inconsistent Service
The room was roomy and comfortable and the kitchen was well stocked. The morning breakfasts and the evening receptions were very good and the staff was very attentive. The only negative was housekeeping. One the second and third day our trash was not emptied and coffee service was not replenished. We spoke with the front desk both times and on one occasion took our trash down to them. The toilet paper in the bathroom was not replaced at all during our stay and ran out on our last night.
June 26, 2015
Rated 4 out of 5 by deerisle Great property for extended business trip
This is the second time that I have stayed at this property, and I will definitely return. The rooms all have full refrigerators and dishwashers, etc. While I didn't take advantage of all of the amenities, it was a nice home away from home. The staff was all very helpful. The complimentary breakfast is adequate but not fantastic. At times some items were kept under the warmer for a long time. The coffee was always fresh, and the complimentary wine and beer on week nights was an added bonus. Also appreciated the economical price.
May 29, 2015
Rated 5 out of 5 by TXTraveler777 Wonderful
Starwoods Elements knows their business travelers need. When showing up late in the evening, its calming to arrive to a clean and well-balanced property , from the lobby to the bathrooms.. a zen experience that is much anticipated after stressful travel., Thank you.
May 13, 2015
Rated 5 out of 5 by 0504Traveller Very nice eco-friendly hotel
This hotel brings "together an eco-friendly environment with overall wellness…where guest can enjoy free breakfast, an evening reception and free internet access” The rooms were spacious and well-laid out, the beds were also spacious and comfortable, there was enough lighting in the rooms, the free wifi was fast and really responsive, and the free breakfast was pretty good. All this in an eco-friendly atmosphere made the stay all the more relaxing. There are only two negatives I would say about this hotel – and both have to do with the location. The hotel is located in a newly developed area and there are shops and restaurants near the hotel, but they are about a 2-3 minute walking distance --- this is fine during the day but at night there are very few lights. That was my second negative, which was the road to the entrance of the hotel is not lit at all – the hotel is located on a one-way so if you are coming from the opposite way you have to pass the hotel and go down into the undeveloped section to make a u-turn to get to the right side of the street on which the hotel’s entrance is on – and that section of the road has no lights and is completely dark during the night. As I said, those are the only two negatives as the rest of the experience inside the hotel was positive. Once you walk inside the hotel, on the right-hand side is the check-in counter. Beyond the check-in counters was a little pantry to buy snacks and beyond that was the elevators. Across from the check-in was the dining area where the free breakfast is served (the breakfast was decent. There were standard items available that you normally would get as well as some unique items like egg, spinach, and mushroom on a toasted English muffin – but I did expect healthier or organic options and those were limited). As you walk straight, there is a lounge/sitting area or relaxing area where you can also enjoy the free wifi. To the left of this lounge is the business center which has access to two computers and a printer (during my visit, only one computer worked and the printer was not working). Beyond the business center is the meeting room. On the other side of the lounge/sitting area was the fitness center – which was spacious and had a nice array of machines – and a path to the outside which had an outdoor pool as well as an outdoor sitting/bbq area. Check-in was smooth and efficient and I was given my keys as well as a detailed explanation of the hotel and its amenities (which was good since it was my first time staying at the hotel). I took the elevator to my room and when I opened the door, I thoroughly enjoyed the room. I had requested a room with 2 double beds so this is how my room was laid out: As you open the door, on the left were big closets (in an ikea-style design) which also contained a safe. On the right was the bathroom which was very large and had a waterfall-style shower or hand-held shower. The bathroom also had a low-flow toilet, low-flow sink, as well as refillable pumps for the the amenities instead of individual size toiletries (maintaining the environmental aspect throughout the room). As you walked further into the room, on the left was the kitchen which was again ikea-designed and was quite big. There was a very big fridge, a microwave, a sink, a stove, dishes and glasses, and pots and pans. There was also two barstools and a little area to sit and eat at the kitchen. Across from the kitchen was a desk/console combined into one. This separated the bedroom from the main area. The desk/console was a full desk that was extended to include a TV as well as a converter to plug in various devices and shelves below the TV. The beds were quite comfortable and spacious and there were plenty of outlets near the beds and throughout the room. In addition to the two beds, there was also a sofa that was very comfortable and could also turn into a sofa-bed. Overall, it was a GREAT stay in a spacious room with comfortable beds. The wifi was REALLY strong and fast both in the rooms and in the lobby. It was a great stay in a place that is good for you and good for the environment.
January 7, 2015
Rated 4 out of 5 by Diana69 This hotel is clean
I stayed at this property twice now and both times my room and bathroom were clean. It may sound like that should be expected when you check into a hotel but that is not always the case, Some properties, the bathrooms especially are filthy.
Breakfast is also to be mentioned. The quality of the breakfast and the dining area are very good. I would stay here again and would recommend family and friends to stay here.
January 6, 2015
Rated 5 out of 5 by iDOBBQ wonderful week
we personally booked 4 rooms for our son's wedding- between family and friends we had over 20 rooms booked. The staff was wonderful at getting the majority of us on the same floor. The shuttle driver, Cliff was so friendly. The front desk went out of there way doing everything from putting emails into word documents ( for wedding speeches) to making literally dozens of replacement keys. At every turn we found the staff excited to be playing a small part in our son's wedding. Of course we LOVED our heavenly bed, the rooms are very large- which was instrumental when organizing all the decorations for wedding events. I highly recommend Elements- it was our first time staying in one and we couldn't have been more pleased- a superior value!
January 3, 2015
Rated 4 out of 5 by Munna Room Issues
I booked 2 rooms under two different reservations but when we were at hotel ready to check in I was told I can only have one room since we are over booked. Surprise which I was not ready for. After 2 hours waiting in lobby I went back and asked one more time "do I have 2nd room available now" and the gentleman from back office came to help and got me a 2nd room "thank God!"
The excuse was "we have some issues with our computer system" not a valid excuse for a platinum SPG member.
December 5, 2014
Rated 4 out of 5 by Outofbounds Responsive Staff
Was awoken at 2:45am our first night to a domestic disturbance next door. Sounded like the arguing was right inside our room!! The night manager addressed the situation immediately, and in the morning was moved to another room without delay. Adjoining rooms do very little to buffer the noise from one another, which is one of several physical deficiencies of the hotel, but the staff addressed it to my satisfaction. The breakfast bar in the mornings is very good!
December 1, 2014