Rated 2 out of 5 by VintageGal Not what it used to be
Place was a morgue. Staff was always sitting out of site and was always buttoning jacket as they approached the counter. 1st room safe broken, so transferred to new room. Old soap on bathroom floor, used lotion on counter. bathroom wood needs oil or polishing, very water stained. Dollar size dents in refrigerator. bleach stains on dark lineolium in main room Bed linens used, pillow cases had not been changed, smelled of sweat. Finger, palm, arm prints on glass desk.Lamp by bed broken. Breakfast was sparse. Burritos soggy. No fresh coffee, no coffee period. Stayed there a year ago for the holidays and the place was well kept, great food, alive with staff and music for the holidays, that's why I came back. Was so disappointed, as I had bragged about the place. Nice staff though.
December 29, 2011
Rated 5 out of 5 by iDOBBQ wonderful week
we personally booked 4 rooms for our son's wedding- between family and friends we had over 20 rooms booked. The staff was wonderful at getting the majority of us on the same floor. The shuttle driver, Cliff was so friendly. The front desk went out of there way doing everything from putting emails into word documents ( for wedding speeches) to making literally dozens of replacement keys. At every turn we found the staff excited to be playing a small part in our son's wedding. Of course we LOVED our heavenly bed, the rooms are very large- which was instrumental when organizing all the decorations for wedding events. I highly recommend Elements- it was our first time staying in one and we couldn't have been more pleased- a superior value!
January 3, 2015
Rated 5 out of 5 by Heckerina Best home away from home!
Just can't say enough about how pleasant our stay was at Element Houston Vintage Park. From the moment we arrived, staff were personable, accommodating, and genuinely helpful. Love the minimalist design, the spacious room, and great amenities. The hotel is truly green, clean, and lovely. Great location, too.
October 26, 2011
Rated 4 out of 5 by Mikeyd22 Second Time Staying There..No so great!
I'm a platinum member. I try not to be pretenious about that. First time I satyed here was perfect! High floor room with a view of the pool. Great little gift in the room of popcorn and a drink with a welcome letter. That was then...
On this stay I had a first floor room facing the parking lot - horrible! Window shade had to stay down since everyone in the parking lot could see you. No special gift this visit...OK. Worst was when I got back to my room and the room hadn;t been cleaned - they forgot! They tried to say it must have been my fault! Not the kind of service I would expect for a platinum member who has stayed here in the past. I won't stay here again.
July 2, 2012
Rated 1 out of 5 by element1 Needs Some Love
Was excited to stay at this hotel when first booked. First impressions is a wow, however the finer details is not addressed. Scuffed up walls, dirty floors, dented fridge in room. Room was very noise, able to hear conversations outside the hotel, cars starting - very disappointed as most newer build hotels have outstanding sound protection. Caulk in the shower needs to be replaced. Called front desk to complain about smell of cigaretty style smoke (SPG is non-smoking hotel) and received very rude response. Seems like front staff overwhelemed and not properly trained in customer service. Breakfast was better then most in this hotel category.
October 21, 2013
Rated 5 out of 5 by DCDallas Great Hotel and Great Location
This was our second stay at the Element in Vintage Park. We really enjoy the hotel. The rooms are clean and we love having a refrigerator in the room. The fitness room is always clean, cool and empty when I am in there. It has open windows by the lobby so no matter what the time I feel very safe. The hotel is next to the Vintage Shopping Center with lots of cute shops, great restaurants and a Starbucks. What else could you ask for in a location.
September 30, 2014
Rated 4 out of 5 by Diana69 This hotel is clean
I stayed at this property twice now and both times my room and bathroom were clean. It may sound like that should be expected when you check into a hotel but that is not always the case, Some properties, the bathrooms especially are filthy.
Breakfast is also to be mentioned. The quality of the breakfast and the dining area are very good. I would stay here again and would recommend family and friends to stay here.
January 6, 2015
Rated 5 out of 5 by ta3913 Hidden Jewel!!!
Booked a stay at this hotel on 8/17/13. The stay was awesome! The hotel is very clean and smells fresh, and the continental breakfast was wonderful. There was a romantic atmosphere and the outdoor area was very nice. All of the staff were great and very polite. The area was very upscale and nice with shopping and food nearby. I would definitely recommend this hotel to everyone and this will continue to be my "go-to" hotel when in Houston.
August 20, 2013