Rated 5 out of 5 by Billyjoelfan2014 Mini Family reunion
Spent 3 nights and Felt safe, welcome , and content. The hotel was clean, the staff was very friendly and efficient. The hotel is conviently located to every aspect of Manhatton, Madison Square Garden, Theatre district, restaurants, and Starbucks. The elevators were not an issue, They arrived in a plenty of time. The rooms were quite and peaceful the City Views from my room was awesome with the Empire state building, , new Freedom tower in clear view. and the Hudson river I think. The roof top view was fun and clean. Thank you to the bell hops and the real nice security lady did not catch her name. The young women who worked hard on the Breakfast and cocktail hour making sure everything was stocked and there was plenty of food for all guest. The Breakfast sandwiches were a great way to keep the line moving. Thank you to Lyn Woods for helping us extend our visit by one extra day making it a very relaxing Vacation. I also liked the flooring in our room in place of carpet as in seemed more sanitary than dirty old carpet.
August 10, 2014
Rated 4 out of 5 by Felmooie Very Chic Hotel
I enjoyed my stay here. It features clean rooms and I was allowed a late checkout because I was a SPG member. the complimentary breakfast exceeded my expectations too!! It super crowded during breakfast as there are very few seats so I had to stand eating but I guess breakfast is better than none. many hotels in NYC charge high prices with no internet and breakfast. this hotel has both in it's fee.
Staff is courteous and friendly. the room I was allocated was very noisy tho. when the door of the room next to mine slammed, it woke me up. also, because I was on the 2nd floor, where the cleaner stores are, I can hear them when they came in and out of the rooms. so I didn't realy get a good sleep. might be good to ask for higher floors if you do book with them.
August 24, 2014
Rated 4 out of 5 by Car54 Great value and features
3 night stay at the Element, Westin in NYC was a great experience. Appeared to be newly renovated, clean rooms with all amenities. Bathroom space was limited (no vanity or counter space for personal items) but it had a nice large shower and most of all was very clean.
Only complaint was the noisy air conditioner which ran too frequently and much too noisy to sleep. Either too cold or too hot.
Location was good in terms of closeness to attractions such as Times Square, theatres, restaurants and key sightseeing landmarks. Street location was not as nice with old building renovations and construction going on.
Overall nice hotel, good breakfast included, clean rooms and facilities and helpful staff. Would highly recommend for those looking for a brand below the luxury level but better than average.
August 24, 2014
Rated 5 out of 5 by CPCU GREAT HOTEL IN NYC!
OUTSTANDING STAFF! Heavenly Bed in room, Room comes with appliances- including full frig, dishwasher, plates, silver ware, stove. Compact but stylish. Great GYM with up to date Life Fitness equipment. Only knock on the Hotel, not enough elevators- 3 for a 40 story hotel. So the wait can be a pain at times if the hotel is busy. Otherwise always try to stay at this location.
August 25, 2014
Rated 1 out of 5 by Sylvain13 Poor Breakfast and big problem with elevators
The room by itself was great, Location also.
However the breakfast was really poor. Quality of the product was not up to the Starwood Standard. I would say the worst breakfast I ever experienced in Starwood.
Furthermore the elevator is a major issue. In the morning I wait 20 minutes and nothing happened. I have to take the stairs from the 10th floor with my luggage...
August 25, 2014
Rated 5 out of 5 by SuellenM Fantastic hotel - we will return!
We had a fantastic 8 night stay at Element Times Square in June 2014. A room with a view was our top priority and Mindy at the front desk looked after us with a room on the 40th floor. The view was amazing!!! We looked out towards the World Trade Centre site and we could see the river with all its bustling activity ahead and to the right. Looking left we could see the Empire State Building which was so beautiful lit up at night.
We were very happy with our room even though we were told it was a bit smaller than normal. After a few nights in the another Times Square hotel we found our room at Element Times Square spacious and equipped with all we could ask for in the kitchen, bathroom and the room itself. The only improvement would have been an additional moveable chair so that we could both sit near the window and admire the breathtaking view.
Before our stay we were concerned about the lifts as we’d read about delays in other reviews. We didn’t have any problem with the lifts and found them fast and reliable.
We found the breakfasts to be generous. To avoid the crowds we collected our food and then enjoyed it back in our room.
The afternoon “Happy Hours” were more than generous too. We sadly only made it to one as we were so busy enjoying all that New York had to offer. On offer was wine and local beer, crackers, cheese, salad, potato wedges and even hot finger food. I think it was available Monday to Thursday afternoons.
The “Business Centre” with its computers and printers made it easy to print boarding passes etc. and the free Wi-Fi in our room and throughout the hotel was put to good use on our phones and iPad.
Because we had such great views in our room we didn’t need to spend time on the rooftop terrace but we did visit it and it was a lovely area with fantastic views.
All the staff were very friendly and professional and I can’t thank them enough for making our stay so enjoyable.
The location of the hotel is perfect – so close to Times Square yet in a much quieter street. We walked to shows on Broadway, to the High Line and to many, many great restaurants in Hell’s Kitchen. The subway station is a couple of minutes away and, on Saturday and Sunday, you can walk down the street to the Hell’s Kitchen Flea Market where you can grab a bargain!
We definitely want to return to New York and we’ll definitely aim to stay again at Element Times Square.
August 5, 2014
Rated 3 out of 5 by GoNiners Elevators only issue
they were pretty chaotic, and common topic of frustration with other guests who were staying at the hotel
August 25, 2014
Rated 3 out of 5 by Neoklassiksoul Staff quality and facilaties lacking :(
Lifts take a major amount of time to reach floors ( 10mins ), Staff very abrupt and at times unwilling to help. Baggage-bellboys are non existnent.
August 25, 2014