Rated 1 out of 5 by CasualBusinessman Perhaps one of the worst SPG property I've ever seen
The lobby at breakfast looked like a refugee camp, with poor tourists clamoring for a place to sit and gnaw on their pastries and bagels.
The place screams "crowded" from the moment you walk in.
I found both the front desk and the manager to be indifferent.
I would not stay here, ever, again, nor would I recommend it to any other business traveler.
May 16, 2015
Rated 5 out of 5 by Miguel12345 The Hotel was Great.
This is a great place to stay for business travelers. You have the ability to be in time square with in three to four blocks. Penn station is only a hop and a skip away, your food options are endless with hells kitchen. The rooms are spacious and the bathrooms are well maintained. The staff is always gracious and thanks you every time you stay. I would defiantly return to this hotel in the future.
May 14, 2015
Rated 3 out of 5 by Yibo Noisy and Slow
This was the first time I try Element, and it was proved to be a disappointing experience.
When I arrived, the lobby was full of people. I could understand this though, since it located at the Times Square and property looks old. However, after I checked in at the front desk, it took me almost 10 mins to wait for the elevator to come down. A 40-50 floor hotel with only two elevators working, are you kidding me???
Although I am a SPG Gold member, the room i was assigned was on 6th floor facing directly towards a construction site. I was waken up by the load saw noise at 7:00 a.m. and you can imagine how frustrated I felt for this when I just landed a 13 hours flight from Beijing. The air con was quite noisy too. It made a loud noise "bang" every few min so I had to shut it down, Fortunately the weather in early May was neither hot or cold so it felt fine in the room without the air con. I did not ask the staff for a room change since I only stayed in this hotel one evening, but, still, it was quite below my expectation.
Breakfast just OK but don't expect it to be like Westin, Sheraton or Le Meridian. Staff was friendly.
Room was clean though, and as a hotel apartment, there was a small kitchen so you can make easy food here.
May 8, 2015
Rated 5 out of 5 by davisnet Love the NY Element
My wife and I have stayed here several times and we love this hotel. The rooms are small, but bigger than a lot of rooms in the city, and they have refrigerators and the ability to cook should you so choose. However, the neighborhood is full of great places and they serve breakfast in the morning and cocktails/snacks in the afternoon so there is no need. We consider this hotel a great bargain.
May 6, 2015
Rated 1 out of 5 by traveler102014 Service is shockingly poor
Look elsewhere. The service at this hotel is rude and inattentive. They treat the customer as if they are doing them a favor in allowing them to stay.
May 4, 2015
Rated 1 out of 5 by LisaW2013 WORST CUSTOMER SERVICE EVER
Not as advertised. Not a category 5, but rather a category 2. Rooms are very small. Bathroom was not cleaned when we arrived, nor the entire long weekend. Room was not swept or wiped down. Room type was not what was ordered. We requested to leave immediately, but were told by the front desk, "You may leave, but we will not refund your reservation in any way." The uncaring and unconcerned attitude of the staff, management and Starwood Customer Service was completely unexpected, since we have been Starwood members for 25 years. Very, very unhappy. Please note - the neighborhood is literally the slums of New York.
May 4, 2015
Rated 2 out of 5 by joak22 Expect to take the stairs
The elevator situation is rarely great in a small NY hotel, but this is on a whole different level. Request a low floor and don't expect management to act if you have any issues.
April 27, 2015
Rated 1 out of 5 by new331 Biggest disappointment of a SPG hotel
I had moderate expectations of this facility, but the hotel felt dingy, along with the rooms.
The floors were so hard in the room that i knocked my cell phone off the nightstand and it shattered my screen. The texture was also very odd.
There were black hairs all over my "clean towels"
When I would wake each morning, I would be extremely congested
The blinds were broken
The furniture was extremely damaged
I felt dirty being in the room
The elevators - enough said. I took the stairs down everytime since I would wait over 5 minutes for an elevator to pick me up from the 7th floor. even early in the morning!
The hotel over all felt very dirty.
The happy hour each day - very nice addition, but use that money into renovating/fixing damage in the rooms
Had I not prepaid, I would have moved. I was disgusted by the hotel and would stay at another brand before staying here again - even though I'm loyal to SPG
April 27, 2015