Rated 1 out of 5 by NYCfrequentvisitor Buyer Beware - Hidden Charges
I had a family emergency and at 8am had to leave the hotel. I spoke with the front desk and they said they would have to charge me $150 early departure fee. I asked for them to waive it - she would not then I asked to speak to the manager and not only did he smirk and laugh at me for asking (mind you I am a platinum member) he threatened to charge me the whole night (250 plus taxes) if I did not leave. This property has the worst customer service and I have reported it to corporate and the company that I work for. Avoid at all costs the staff are not accommodating to the customer's needs at all. They will laugh at you. As an update, they never waived the fee and charged taxes to their $150 fee. 9 hours at this hotel ended up being $476!!! Talk about ridiculous!
January 3, 2014
Rated 5 out of 5 by LAG2014 Convenient, Clean and Very Accomodating
I always stay at a Westin hotel in NYC, but had never tried the Element brand before. My husband and I were in town for a trade show and I chose the Element because of price as it was a business trip. We were very pleasantly surprised. It was immaculate and had a mini-kitchen set-up with everything needed to make a little meal. We didn't, but did enjoy having a bottle of wine with snacks, all from glasses and actual plates with utensils. The bed as usual was very comfortable as well. The Westin standard. We'd definitely return again.
March 4, 2014
Rated 3 out of 5 by Mike1155 I Love this Hotel
BUT, the toilet paper is nasty industrial.. NOT SPG standard..
You need to have Coffee Creamer in both locations, front and during Breakfast.. Had to go to the front EVERY TIME.. also,, you need to get Hot Chocolate BACK!!!
March 7, 2014
Rated 5 out of 5 by BettyBook Superb
Excellent service, commodities and location.
March 7, 2014
Rated 5 out of 5 by Moonsafari So much to offer in the heart of NYC
Convenient access to all Subway lines, Penn Station & Port Authority will get you anywhere you want to go. Times Square just 1 block away for an exciting evening at the Theatre or unlimited dining options. What I loved most about this property is its design and eco-friendly choices. With free breakfast each morning to get you started and evening snacks, WiFi is also free which is rare and any business traveler or family can save on their expenses. I have been here twice now and will plan to stay again. I recommend purchasing the View rooms as its worth every penny.
March 1, 2014
Rated 3 out of 5 by JJack Approximately average
The hotel room was clean and as described on the website. However, using the elevators was virtually impossible because by the time one would make it to our floor it would already be filled to capacity. The free breakfast was fine but again, it was so crowded that it was a rushed experience. There was some maintenance being done in the hallway that required drilling and it began earlier in the morning that we would have preferred. But the staff was nice and we enjoyed our room.
March 3, 2014
Rated 5 out of 5 by Guillaume Wonderful honeymoon
My brother offered us a stay at the Element hotel Times Square New York for our honeymoon and we couldn't have been happier : the room had a kitchenette and a great view, the staff was very helpful and even offered us a bottle of wine for our honeymoon! The location is also excellent since the hotel is very central and we could easily walk to the parts of Manhattan we wanted to visit.
A great experience!
March 4, 2014
Rated 2 out of 5 by Brads this hotel has good rooms but unpleasant and unprofessional management
The food at breakfast & happy hour is good unless you are a vegetarian as no choice other than salad at tea & bagel/cereal even though it states hot breakfast. The rooms are clean and well laid out but check your invoices as on 3 separate occasions( Robert & Elizabeth) I was told different room bills and when the time came to pay & spoke to Mr Kim the hotel manager he said it was my fault, he would look into it but am still waiting the promised reply even though I left the hotel nearly 24 hours ago & have since returned to the UK, he was almost calling me a liar & this was over $20. He was unsymaopthetic & when I said I was unhappy he said sorry & will e mail me. The rest of the waiting staff, bell hops & room maids were great. I would not recommend this hotel for the management appreciation of customer service & attitude to its guests
March 3, 2014