Rated 1 out of 5 by NYCfrequentvisitor Never Stay at this Hotel
I had a family emergency and at 8am had to leave the hotel. I spoke with the front desk and they said they would have to charge me $150 early departure fee. I asked for them to waive it - she would not then I asked to speak to the manager and not only did he smirk and laugh at me for asking (mind you I am a platinum member) he threatened to charge me the whole night if I did not leave. This property has the worst customer service and I have reported it to corporate and the company that I work for. Avoid at all costs the staff are not accommodating to the customer's needs at all. They will laugh at you.
December 18, 2013
Rated 4 out of 5 by NYBusinessTraveler No longer my favorite business hotel in the city
I have been staying at the Element since it opened and as a Platinum SPG member very happy with this choice of hotel. I have always had somewhat of an issue with the elevators....you have to wait forever for one. This week was the last straw. I was on my way to a business meeting at 9:30 and walked out of my hotel room at 8:55. The elevators were so packed with people that I couldn't get on. I had a suitcase so stairs were not an option (20th floor). Calling the front desk did not help. They said there wasn't anything they could do. By the time i got on an elevator and reached the first floor it was 9:30 and i was late for my meeting. I will likely be staying at a different hotel in 2014.
December 15, 2013
Rated 5 out of 5 by Jules1 A hotel that ticks all the right boxes.
The Element is perfectly located, within walking distance of many of New York's top attractions. It's close to the bright lights of Times Square, but situated on the quieter West 39th Street - which means the hotel is conducive to a good night's sleep despite being in the heart of the Big Apple. The Element is spotless and well equipped, with each guestroom coming with its own kitchen area, fridge and cooking facilities. Breakfast is provided, a rarity in a New York hotel, as well as a 'happy hour' several nights a week offering guests complimentary drinks and nibbles. A selection of teas, coffee and hot chocolate are also available in the reception area at all times, on a help yourself basis. Staff at the hotel are professional and friendly, and the views of the Empire State building from the roof terrace - and, indeed, from my guestroom on the 30th floor - were breathtaking. I couldn’t fault the Element and would stay there again in a heartbeat.
December 8, 2013
Rated 5 out of 5 by anonym Dieses Hotel ist perfekt von der Lage, Größe und Komfort
Super Lage, freundliches Personal, tolle Ausstattung
December 9, 2013
Rated 3 out of 5 by mpol Great location. Good price
Located just outside of times sq, this is a newish and clean hotel. On a bit of a dead street, but it's quiet. Good value for the location compared to other properties. Good for business or families going to the theatre.
December 18, 2013
Rated 4 out of 5 by marika1 Elementally great
A clean cut delightful hotel in a terrific location for
my family. We were mother, daughter and 2 young ones. The fact that the Element filters the drinking water in your room and this was a huge plus for us. We didn't ned to lug water bottles to the rooms. the hotel makes an effort to be a green environment.Staff from housekeeping to the office manager particularly Jung S Lee were empathic and functional when we
had issues with travel plans not related to the hotel.
And for the most part no soiled carpets in the rooms, mostly tile or antimicrobial pads.
December 14, 2013
Rated 3 out of 5 by Shhuff85 Need more elevators
Hotel was fine, but the elevator service needs some help.
December 17, 2013
Rated 3 out of 5 by RafKam Just OK
For business, I didn’t really care for the location. Just a little too far from everything, including business and entertainment options. Might be ok for tourists on a budget, but then rates are rarely a bargain.
I did like the room, even though it felt quite cramped. It felt clean, with nice hardwood-like floors, and neutral Ikea-style furniture. The fully equipped kitchen might be appealing for some, but in NYC it seems unnecessary. The lobby is not great, feels like a cramped doctor’s waiting room, and the breakfast, while adequate considering it’s included, is served in an area that is far too small, so most people end up choosing to carry the disposable plates and cups to their rooms. While I didn’t have as bad an experience as some others with the elevators, it is clear they are inadequate for the number of floors in this building.
It’s an ok SPG property for NY, put not exactly at the top of my list. Platinum recognition here is almost non-existent.
December 16, 2013