Rated 5 out of 5 Element Times Square West in NYC: close to everything!
Excellent accommodations, attentive staff, fantastic location, great rooms and very clean, finally, I recommend!
September 5, 2012
Rated 5 out of 5 by Neezy Everyone is so gosh-darn NICE!
Okay, I have been around for a while, but I have never had a live call follow my wake-up call - just to make sure I woke up. Everybody at this hotel was unfailingly pleasant, helpful and even delightful! It was amazing to have a kitchen, loved the 24 hour tea/coffee bar in the lobby, breakfast was pretty good for the number of people who were being served every morning...we never made it back in time for cocktails, but the aftermath sounded pretty darn fun too! The location was great for those of us working every day at the Javits Centre, too. And within a block? A great coffee place, an excellent Italian restaurant, very well-stocked grocery store and a pizzeria. You should stay here.
March 22, 2013
Rated 5 out of 5 by Groodles Best kept secret in NYC
I've read these other nasty reviews, and I completely disagree with all of it. This is my second time staying here. I am a well-to-do gay man, so it goes without saying that I wouldn't stay somewhere that wasn't fabulous. The staff is incredibly friendly--in fact, Millie at the front desk actually remembered me from my stay last October. I mean, how many New York hotel employees can do that?! The room is spacious, the full kitchen is wonderful, and the location is central to everything. The (free!) internet was a bit spotty, but other than that, this place is fantastic. Thanks, Millie and staff!
July 24, 2013
Rated 2 out of 5 by darkhorse415 Could it be much worse?
Avoid at all costs. For 12,000 points (that's the equivalent of a lot of $ spent) I got a filthy room (dust balls, paper and even glitter!) across from the elevator (this was due to an "oversell" situation, which says a lot about how things work here). Of course no one cared this was a Starwood reward night even though central reservations said she would make sure they reserved me a great room since it was my first time here. First and last. I really wanted to like this property. Oh,,..and
The construction/sound proofing is pathetic. You can hear every door open and close and the elevator too!
December 10, 2011
Rated 1 out of 5 by P004 this hotel has bad service
Good location. Fresh water and coffee available all day. The wifi did not work. One elevator was broken first day. You have to wait at least 12 minutes to take the elevator. Once I had to take stairs to go to lobby from 14 floor. Breakfast is available but it is very crowded. I could not get a table and any chairs for my family. The living room was not so clean, pictures look good on website but when you go there things are different. Parking service is not good. You can find better hotels in the area that can offer better parking services. AC is too noisy so I could not sleep well. The room was clean but there were not enough towels in the room. I had to leave hotel earlier due to family emergency; the staff provide me the wrong estimate before departure. Then, they told me that it was a misunderstanding. I asked for the Manager and one person told me that he was manager but I figure out later that he was only an assistant. He did not listen to my complains, I had the impression that he did not care. I will never recommend this hotel to my friends or colleagues. This was my own experience but other people can have better experiences there. I travel a lot for business and pleasure and I have never had a single issue with Westin before. It was one of my favorites hotel. I spoke with customer services and they tried to offer points to compensate and I said that I did not need any points. I would not like to deal with Westin again in the future. I was very happy to leave this hotel because I did not have a nice experience there.
July 22, 2013
Rated 5 out of 5 by shawn123 Wonderful experience at a great hotel.
I was here for only two days but I wish it was longer. I was pleasantly surprised and this hotel exceeded my expectations....I would definitely recommend to others.
The room was very comfortable and spotless... the next time I return to NYC I will not stay anywhere else. The free wifi was very fast. Usually "free" wifi is abysmally slow but certainly not here.
This is a very nice hotel. Great location if you are visiting Manhattan. Staff was very helpful and friendly.
November 18, 2013
Rated 4 out of 5 by Johnmarejohn This hotel has an excellent cost/benefit rate
The room is comfortable and has space.
The only problem is the heating system. A lot of dry and hot air might be a real problem for people with breathing problems (even a rhinitis)
January 22, 2014
Rated 4 out of 5 by Misskitty2919 overall good
Elevators were a nightmare. Had to wait 20 min to go down and 20 min to come up (my husband thought I was mugged or ran away). Staff however were very friendly and helpful though.
Needed drawer space
January 21, 2014
Rated 4 out of 5 by Hark0907 Good Choice for Midtown stay
Nice room, comfortable bed, good location and a reasonable rate make this hotel a great choice. Breakfast was surprisingly extensive.
Only downside were the elevators which required long wait times and frustrated many.
January 21, 2014
Rated 1 out of 5 by urbannomad Worst Westin experience
I had the worst Westin, worst hotel experience here. What a shame it's called "Westin."
The worst experience started before checking in. I wrote on my reservation request, and called the hotel from Japan, asking if it is possible to leave my luggage for 2 days prior to my reservation date. (I arrived NYC from Chicago first but had to go to another town for a couple of days.) Traveling with a small child, this was an important issue that I didn't have to drag 2 big suitcases by myself. This was a reason why I picked "Westin." I didn't hear back on my reservation request so I called. A woman at the front put me on hold, then she said "Yes, you may!" Then when I showed up with my suitcases, everyone looked puzzled. A woman who called herself a manager showed up and said that they did not keep any luggage for hold. Then she said it was my fault. I should have gotten a name of the person I talked to on the phone. (Aren't you supposed to log all the phone requests from your upcoming guests?) She sent us back on the streets with our big luggages to go to a neighborhood luggage storage shop. I just could not believe how rude and unwelcoming she was as a manager of a Westin hotel. She asked me how many nights we were staying before making her decision about whether or not she should let her staff to help us drag our suitcases to the storage shop. She even said "this is NOT A REGULAR WESTIN so don't expect us to give you the same service." Seriously? Then this element should not carry a "Westin" label!
I really wanted to change my hotel at that point but I was in transit. Also I thought it could not go worse than where we were at that point... but I was wrong.
I checked in, then I had a room on the second floor. Shower did not get hot (it was so cold that my daughter was shivering after shower) and also it always leaked water outside the bathroom. Shower water was fixed the next day, but leakage was still happening. BUT THEY DID NOT CHANGE OUR ROOM! I had to put towels underneath the bathroom door every time we showered. That bathroom needs rebuilding. Unless it's fixed, nobody should pay money to stay in that room!!
December 3, 2012
Rated 2 out of 5 by sean Frozen or hot
Weather in NYC was terribly cold, but that's little excuse for my room to have had the climate issues it did. The small wall-mounted heater, no matter how hard it tried, pushed out air just barely above 65 degrees. When I got tired of the dry, vaguely warm air I dropped the thermostat by one degree to get the heater to take a break, but then the unit decided to kick on the AC to help my room drop by that one degree... Even though it had never hit the target 72 in the first place. I was very cold the whole time and had to wear a coat while working at the desk.
As a side note, I was also frustrated by the sink which either produced scaling hot water or cold water. Getting it to give me warm water was a chore.
January 25, 2013
Rated 1 out of 5 by Leo037 More noise coming from INSIDE the building than from outside
I chose the Element Times Square West because it is ten blocks away from my company's office in New York, looks fairly new, and is not a small boutique hotel. It's a Westin/Starwood hotel.
Upon arrival the building is very non-descript. Once inside, the lobby is very poorly laid out. There are support columns right in the middle of the area where guests come in and need to walk to for checking in/out. They try to overcome the poor layout by making more room available for the lobby to be a casual meeting place. It doesn't work well. The whole area is awkward, low ceiling, poor lighting no clear signage as to where the actual lounge is and poor lines of sight.
This is a 40 story building with only THREE elevator shafts. It was common for me to watch the floor indicator of an elevator that was coming down to pass my floor (my room was on the 18th floor). Most office buildings with this many floors have at least 4 elevator shafts with a dedicated freight/staff elevator.
My room while small, was nicely decorated and well appointed. The biggest issues I had were the refrigerator and the microwave oven, neither of which I used. But were forced to deal with. The refrigerator was brand new, and while quiet, it made noise at night and woke me up every time it turned on. The microwave oven had a clock display that lit up the ENTIRE room. The exhaust fan duct in the bathroom oddly made noise even when the exhaust fan was NOT turned on. The duct work must connect to all the other rooms or has another larger exhaust fan somewhere else in the building. I has to close the bathroom door at night. The next thing to make noise and disturb me was the elevator. It beeps at every floor inside the car. That beep you can hear for at least 3 floors below and above as it goes up and down, possibly 5 floors.
I spoke with two other guests on the 18th floor who had a room right across the hall from the elevator and they said that it was annoyingly loud as well and had woken them up several times in the night also.
The towels they provide are also very rough. I would not have expected this from a Westin property.
I was pretty disappointed by the lack of proper thought and design of this hotel. A hotel is place for a person traveling to have a certain amount of comfort to sleep and rest. You can hear more noise coming through the door, than through the windows. This hotel does not allow for that in my opinion
April 7, 2012
Rated 1 out of 5 by Unsatisfied1234 Hotel needs help
I was extremely excited about staying at an Element Hotel. I had read a lot about your brand and was intrigued. I could not have been more dissapointed. The room was extremely beat up. The public space was beat up. Housekeeping supplies were stored throughout the hallway. The team did fine, it was not the people it was the product. At the rates paid for this location (it's Manhattan, I understand it's expensive) the team needs to work on the property.
November 13, 2013
Rated 2 out of 5 by Mark56 Hotel lobby under construction
Arrived at the Hotel to find the lobby under construction. First morning the best the shower could do was warm water. Construction on the lobby was going on at night 3 of the 4 nights I was there. I could hear workers using jackhammer and pounding between 9:30pm an 11pm 6 floors up. When I complained no offer was made to move me to a higher floor.
Last morning I was there I told one of the staff member who was setting up breakfast that they were out of coffee--he replied that I should tell someone else ad walked away.
This was not my usual experience at a Starwood hotel.
March 4, 2012
Rated 5 out of 5 by dgorman808 Great hotel
My girlfriend and I recently stayed at the Element during our trip to New York City. We were really impressed by the staff and overall hotel amenities. First of all, the toiletries were all natural and free of parabens, sodium lauryl sulfate, etc. This was really impressive as we usually have to bring our own soap and shampoos. At breakfast, there were vegetarian options and even soy milk for our coffee. As vegans, another great benefit we haven't experienced anywhere else. We really appreciated the little things about this hotel that met our unique needs. Thanks Element!
June 11, 2012
Rated 5 out of 5 by Laudee46 Very nice clean hotel I good location
Our stay at the element was very enjoyable. First of all we were able to check in early and got an upgrade to a high room with a very nice view which was greatly appreciated. The room, while small had a kitchen, was very clean, and the bed and pillows were very comfortable. The bathroom was quite adequate as well. We had an issue with the tv which was quickly fixed, and we also had a damaged blind that they also attended to. The location was good and the staff and breakfast were also very nice. We would definitely stay again and would recommend to others .
September 2, 2013
Rated 2 out of 5 by Merc215 Not a great hotel for business travel
I had to switch my room because there was hair around the sink which at first I overlooked but then checked the bed and found hair there too. The staff switched my room immediately but I did then have to stay on a lower floor, which was pretty noisy. It was also very hectic and crowded in the lobby, and there were so many people checking out in the morning I ended up just calling. I also had to wait over 10 mins just to get an elevator to the lobby in the morning. Overall the hotel was not great for business travel, and I would probably not stay there in the future.
October 9, 2012
Rated 4 out of 5 by Senior4002 Staff makes you feel at home
My wife and I had a wonderful experience at this hotel. Hotel staff is friendly, every one seems to have the desire to be helpful at all times. We had to spend some time at the hotel before check in and after check out and found out there was no shortage of service. Rooms are small but adequate. Bedding was clean and comfortable. Good location, close to most attractions and transportation points. We would stay there again and recommend it to any one visiting New York city. Plenty of items for breakfast with nice clean area to enjoy it. We say thank you to the staff.
July 2, 2012
Rated 5 out of 5 by Kiki I love this hotel!
This is the cleanest hotel I have ever stayed in. The room was small but very well set up. It even had a kitchenette. The bed was very comfortable with several sizes of pillow and several layers of covers so I could fix things just the way I like best. The shower is an amazing experience -- but, if you don't like the rain forest effect, there is also a handheld spray. The staff is not only very helpful but also very pleasant. We got good suggestions on where to eat nearby -- delicious and relatively inexpensive restaurants. I can't wait to stay at the Element again!
June 19, 2012
Rated 5 out of 5 by Power Highly recommend this one!!!!
I stayed at the Element Time Sqaure for 3 nights and enjoyed every minute I spent there. The complimentry breakfast was fantastic and a great start to a busy day of sight seeing. Complimentry coffee tea ,water and fruit always available in the lobby ,with to go cups was above and beyond. The roof top terrace was spectacular to complete our evenings and the view extrodinary. Our rooms were very clean and comfortable. The kitchenette was an excellent addition, although I didn't cook there. It had all the basics and what a treat to be able to keep a bottle of wine chilled or left overs in the full sized fridge. The bathroom had a beautiful rain shower. Most impressive was the staff who always had a smile and willing to help.
October 25, 2012
Rated 4 out of 5 by Wally49 good value
good value. good breakfast. friendly staff
January 20, 2014
Rated 5 out of 5 by knoxdr0157 Great Place, Great people
Loved the hotel and staff. We will stay here each NY trip!
December 1, 2013
Rated 2 out of 5 by Zackdc1 Elevator canceled everything good about the hotel.
The room was great...clean, modern, and the breakfast in the morning was nice too..one of nicest hotel free breakfasts I've had.
HOWEVER, the three elevators (two at times, as one was broken during our stay) were excruciatingly slow and small. We were on the 15th (out of 40) floor, and would usually wait 15 minutes or longer for an elevator, often resorting to the stairs.
I live in a 40-story apartment hi-rise in Chicago, and I NEVER wait for more than a few minutes.
For the elevator alone, I'll be looking for a different hotel the next time I'm in NYC.
November 30, 2012
Rated 5 out of 5 by Jim86 A wonderful surprise!
I decided to give this hotel a try on a recent trip to NYC. I stayed a couple nights here before switching to my regular hotel. It is always good to have a backup hotel when your favorites are full. The hotel and the service were fantastic! The short walk from the side walk to the front desk, no fewer than 4 hotel staff warmly greeted me. Throughout my stay, the hotel staff was engaged, helpful and extremely friendly. It makes a huge difference when everyone is looking to make your stay more enjoyable.
Beyond the service, there are many wonderful aspects to the hotel. The rooftop patio should not be missed. In the morning they have a very good breakfast and a great complementary happy hour in the evening.
I can't wait to go back!
February 18, 2012
Rated 2 out of 5 by Barb54 big disappointment
Expected more from a category 5 hotel. The room was tiny, with the TV jammed in awkwardly between the kitchenette and the bed. The refrigerator smelled so bad we didn't dare use it. The electrical outlet in the bathroom wouldn't work. They came to fix it once but on the next try it still didn't work. The shower floor was tilted and wouldn't drain so the shower always had a 1/2 inch of water in it. No movies or guest services on the TV. No Do Not Disturb sign so we were woken up by housekeeping. Clumps of hair in bathroom after room was cleaned.
April 18, 2013
Rated 5 out of 5 by Robo61 Excellent NYC Hotel
We stayed at the Element for 6 nights in July/August and were very pleased with our choice.From Check in to Check out it was a delight to stay in this Hotel. The front counter staff were very helpful and offered a room upgrade from level 2 to level 36 which was truly amazing.
The rooms are of adequate size with kitchens and other utensils which is handy if you want want to have dinner in your room.They include a continental style breakfast which has a wide selection to get started for a big day in NYC.
Overall a very good hotel in a good location with friendly and helpful staff.
Only negative would be the way the breakfast is set out with no real organization as some of the other guests are quiet rude, which is not the hotels fault.
Well done to all concerned.
August 14, 2013
Rated 5 out of 5 by honeymooner13 most practic hotel concept
is a practic hotel, kitchen in bedroom plus complementary wifi and breakfast are two key things to make an explorer stay at ny way easier, to top it off its location cannot be better
November 18, 2013
Rated 2 out of 5 by karennco room accommodations
You need to sleep in a room that is designed BEFORE you purchase the furniture and hire the architect.
1) NO draws to put clothes but plenty of draws for the kitchen equipment. If you want some extended stays in this hotel.. you need to be smarter.
2) the TV is positioned wrong. It is on the side of the bed so whoever is in bed has to lay on their sides. Very very annoying. If the person closest to the TV is big, then the person on the other side can NOT see over that person. Put the TV on the wall at the foot of the bed. Use the space for FURNITURE!!!
3) Breakfast Fantastic
4) Staff Fantastic
5) Lobby Fantastic
6) Gym Fantastic
December 2, 2013
Rated 5 out of 5 by bobmor Great hotel
Everything about this hotel was great but would suggest getting an upper floor. Could hear music from nearby club all night.
November 18, 2013
Rated 2 out of 5 by EDLP Nails in the bathroom!!!
Our room was very dusty - furniture and floor, hair on the shower walls, nails and hair behind the sink.I also found black curly hair on my computer the next morning - disgusting! I complained to frond desk, but nothing has been done for 3 day that we stayed there - no one even vacuumed our room. They didn't have champagne glasses, they gave us wine ones. Everyday dishes was putted away by housekeeping, but housekeeping didn't washed them, just rinse them - I found my lip stick from last night on some glasses. Plates were also dirty, but from previous guests. Hotel is beautiful, room was comfortable, view - amazing, fresh air, "green", front desk people were very friendly, but housekeeping department need some training. I would love to come back, but I don't think I will.
March 3, 2012