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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 1225 reviewers.
Rated 5 out of 5 by First time stay - what a gem! It was my first time at any element hotel, but this one was a particular gem. Convenient midtown location and the staff were exceptionally attentive: Nelson, James and Brian in particular. The kitchenette is a great plus -- I'll have to stay longer next time to put it to use! October 10, 2016
Rated 1 out of 5 by Lack of elevators is a nightmare at this hotel. Plan on using the stairs How did this hotel get approved by the city. It has 40+ floors and only three elevators. A 20 floor building has the same amount of elevators. Plan on losing 15-30 minutes just trying to get up and down to your room. Not idea for busy people. It needs at least two more elevators - it's actually dangerous to strand people so high up. October 6, 2016
Rated 3 out of 5 by Working on it..... The staff was very friendly upon check in and while I was there for the week. As others have stated the elevator situation sucks with the waiting long periods of time especially in the morning hours. I have stayed at much better Starwood properties and I do realize that they are going through some work on the property but the price should then reflect that....and it didn't. The shower was very good and the heat of the water did not fluctuate (hate getting scalded in the shower). October 3, 2016
Rated 4 out of 5 by Great staff, HORRIBLE elevators Rooms were big for NYC standards, love the fact of having an inroom fully equipped kitchenette. Staff was super friendly and helpful, however I had a couple issues. My room phone was not working when I checked in and it took them a week to get it fixed, plus the AC was old and noisy at times. On the other hand, the staff was super friendly, and the evening reception is a plus and very uncommon for NY hotels. By far, the worst part of the hotel was the elevators. During rush hour you could easily wait 20-30 min for the elevator to stop at your floor. Got late to some meetings due to this. I would say this is a good hotel is you are in NYC for pleasure, maybe look for something else if you are there for business since the elevators waste your time. September 9, 2016
Rated 5 out of 5 by The Staff at this hotel From the moment we stepped into the hotel, the staff was incredible. We were greeted by Deanna who treated my daughters and I like family. Bryan ensured we had everything we needed and attended to all our requests and then some. Bryan assisted us in accomplishing our last day goals and getting us to the airport on safe and sound in comfort for our trip home. This was my second visit to this hotel by my girls first. It exceeded my expectations. THANK YOU Bryan and Deanna !!!!!!! August 25, 2016
Rated 1 out of 5 by Needs serious work We waited 10+ minutes for an elevator on 3 separate occasions. Our room wreaked of smoke because the folks in the room next door were clearly smoking. The lobby is pure chaos and the staff were understanding but helpless to address the issues. Only the location was positive - truly a terrible stay. August 14, 2016
Rated 5 out of 5 by Great room in NYC Great location close to everything. Large room with comfortable bed and great view from the 40th floor! A lot of choices at the breakfast each morning with very good coffee. July 19, 2016
Rated 2 out of 5 by Too popular. We've been visiting this hotel annually for the last 5 years or so. In the beginning years, the hotel was fresh and cool. Others obviously agreed as the hotel seems packed all the time. Unfortunately, the facilities are getting worn down. In our room, the plastic veneer was stripped off on a part of our kitchen counter. The bathroom toewl rack was coming out of the wall and the shower stall had a big chip in it. It's too bad cause the design is so fresh but looks likt the management and staff are not on top of maintenance/ repair/ refurbishment. July 17, 2016
  • 2016-10-23 T10:06:18.588-05:00
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