Element New York Times Square West

  • 311 West 39th Street,
  • Zwischen der 8th und 9th Avenue
  • New York,
  • New York
  • 10018
  • USA
  • Landkarte
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Rated 4 out of 5 by 1121 reviewers.
Rated 1 out of 5 by Service is shockingly poor Look elsewhere. The service at this hotel is rude and inattentive. They treat the customer as if they are doing them a favor in allowing them to stay. May 4, 2015
Rated 1 out of 5 by WORST CUSTOMER SERVICE EVER Not as advertised. Not a category 5, but rather a category 2. Rooms are very small. Bathroom was not cleaned when we arrived, nor the entire long weekend. Room was not swept or wiped down. Room type was not what was ordered. We requested to leave immediately, but were told by the front desk, "You may leave, but we will not refund your reservation in any way." The uncaring and unconcerned attitude of the staff, management and Starwood Customer Service was completely unexpected, since we have been Starwood members for 25 years. Very, very unhappy. Please note - the neighborhood is literally the slums of New York. May 4, 2015
Rated 2 out of 5 by Expect to take the stairs The elevator situation is rarely great in a small NY hotel, but this is on a whole different level. Request a low floor and don't expect management to act if you have any issues. April 27, 2015
Rated 1 out of 5 by Biggest disappointment of a SPG hotel I had moderate expectations of this facility, but the hotel felt dingy, along with the rooms. Room: The floors were so hard in the room that i knocked my cell phone off the nightstand and it shattered my screen. The texture was also very odd. There were black hairs all over my "clean towels" When I would wake each morning, I would be extremely congested The blinds were broken The furniture was extremely damaged I felt dirty being in the room Hotels: The elevators - enough said. I took the stairs down everytime since I would wait over 5 minutes for an elevator to pick me up from the 7th floor. even early in the morning! The hotel over all felt very dirty. Pro: The happy hour each day - very nice addition, but use that money into renovating/fixing damage in the rooms Had I not prepaid, I would have moved. I was disgusted by the hotel and would stay at another brand before staying here again - even though I'm loyal to SPG April 27, 2015
Rated 1 out of 5 by not worth what i paid for have stayed in this hotel before but after the recent stay i told myself, like the raven, NEVERMORE! rude staff. they lied to me that i was the only one having problem with internet. they were ready to send a technician every time i complained but problem unsolved. it was like not having water in the room you paid for! i lost two days of work. staff promised that the manager will come see me when he arrives but never did. for the price that i paid, the service was SORELY mediocre. not worthy of the "Westin" name.NEVERMORE! April 25, 2015
Rated 4 out of 5 by An enjoyable stay At the Element Times square This is the Element Times square, the busiest area in NYC for tourists and business man, so of course the hotel is very busy and there are lots of people. Customers in this hotel range from tourists to family to business men or retired people. On check in, i was told there was no special check in for SPG platinum so i had to queue, a very long queue. There was only one agent checking in and 2 others behind the desk but they were not proactive enough to help ease the queue. I was extremely surprised i must say. So first impression, not so good, and it is usually the one that matter the most. Despite this mistake, the Staff are super friendly, and charming. The hotel is clean, nice , fresh, green and grey colour. Nice cosy lobby and nice lounge for complimentary breakfast and evening hors d oeuvres and free wine and beers. Quiete enjoyable actually, but not as chic and refined as a sheraton club lounge. More low key. Again , very helpful staff, charming people. 4 complimentary computers in the lobby as well. Romm is very nice , some of them with a kitchen, very clean, but bathroom is so tiny. However the shower is a decent size. The view from the 40 th floor is spectacular. There is a private terasse. There are not enough control of who comes and go in the hotel area ( including breakfast, 40 th floor tears, free coffee etc...), the result is that you see some bag packers who obviously are not staying in the hotel, coming inside for free food, or coffee or to go up to look at the view. This is a serious security issue who needs to be addressed before something happens. Anyone can go up the lifts. I had a very pleasant stay and found the hotel rather charming, and a good value because you save a lot of money with free breakfast, wine, snacks, coffee, gym, wifi, its all inclusive at the element time square! April 16, 2015
Rated 3 out of 5 by It's ok The staff was friendly and informative. Room was ok, bathroom really small, mini kitchen was nice, but it had no use for it. The area is ok, I didn't like it. I may have liked the hotel better if I had time to take advantage of the amenities... breakfast, happy hour, gym, biz center. I was impressed by the photos, and I trust spg to be great, so maybe my expectation was too high, but I doubt I'll stay here again. April 5, 2015
Rated 3 out of 5 by Too Busy For Customers This hotel was a last minute stay during our trip to New York and it is not one we would stay in again. Although the night/day we were here was fairly hectic the staff seemed overwhelmed and unhelpful. The elevators were the worst though! I've stayed in NYC hotels with slow elevators before but this was the absolute worst. We had to plan an extra 15-20 minutes into our time to get anywhere because that was the minimum wait to get on the elevator. We changed hotels to the W after one night! April 2, 2015
  • 2015-05-05T20:23:51.288-05:00
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