Element New York Times Square West

  • 311 West 39th Street,
  • Between 8th and 9th Avenue
  • New York,
  • New York
  • 10018
  • United States
  • Map
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Rated 4 out of 5 by 1061 reviewers.
Rated 4 out of 5 by Very good room. Hotel needs work but still good. I don't go to NYC for the hotel. The dingy lobby is unimportant. The elevators can be difficult and occasionally time consuming. The room is comfortable and decent sized. It is equipped with a kitchenette complete with refrigerator and dishes/silverware, an excellent bed and shower and no bed bugs. The climate control (heater/AC) is old and noisy. The breakfast was OK. They didn't seem to replenish items within 40 min of closing. There is no recognition of platinum status whatsoever. I appreciate but don't expect upgrades (and didn't get one), but I do expect to be assigned the better rooms in the class I reserved (and again I didn't get one). I did get a good room rate on SPG.com and would choose this hotel again based on a good rate. November 19, 2014
Rated 3 out of 5 by Not great this time... I booked a room for myself and a potential client visiting the city with his wife. The client complained of a lack of hot water (very bad) and I suffered with a beeping noise from a cordless phone with a dying battery in another room. Normally a good hotel when I have stayed in the past. November 21, 2014
Rated 2 out of 5 by Platinum Member: Great rooms, not great hotel When I checked in on a busy Sunday night, the hotel staff was irritated. I received my room on the 7th floor, right next to the elevator, across from a building renovation that works 24-hours, and too close to Times Square to hear the loud speaker music until 3 AM. The rooms are small, but great. Great bathrooms. In the morning, the free breakfast was cold and the elevators were broken. As a platinum member, I would have expected the mgmt to be aware of the construction, elevator, etc and received a room on a higher floor away from the elevator. November 4, 2014
Rated 1 out of 5 by Failure on basic customer service I travel frequently and stay almost exclusively at SPG properties. This was my first Element expereince, and I intend it to be my last. The hotel is branded as a business traveler's hotel and that it is not - it was a tourist mess. Trying to get coffee in the morning was similar to a cattle run due to terrible organization. Further the water went out not once, but twice in my two night stay and there was absolutely no pro-active management of the situation, rather they waited for guests to "notice" when they tried to turn on the water. Understanding that these things do happen, the level of customer service that came in response was absolutely unacceptable. February 21, 2012
Rated 3 out of 5 by Good Room; No Restaurant; No Bar After driving to New York in the rain I knew there was no valet parking but I was surprised and disappointed to have to go back out in the rain to find a meal and a beer. Probably my fault for assuming too much. November 19, 2014
Rated 4 out of 5 by The elevator never stops at my floor during peak hours It was quite time consuming taking the elevator in the morning which is ironic since elevators are supposed to save time traveling within a building. After waiting for 10 minutes where none of the three elevators stopped at my floor i decided to take the elevator going up to make sure that i can get down. All in, it took me more than 20 mins to get to breakfast on the 1st floor. Also, i was constantly awakened from my sleep by the sound of vehicles driving over the metal planks that were used to cover the street in from of the hotel which was under construction. The hotel windows were not completely sound-proof so i could hear the noise the entire night. There was no apology from the hotel about the inconvenience caused from the road construction. November 15, 2014
Rated 3 out of 5 by Misses the mark Came here after couple of years. The interiors, lobby, the breakfast area appeared degraded from the last time. The boutique cool vibe from last time gave way to 'don't care, live with it, it's NY' service attitude. The rooms are smallish but equipped with comfortable beds and cool floors. The showers were a drip, and sink drainage half clogged, but most annoying part part was non functional phones and yo-yo wifi internet. The breakfast (although free) is uninspiring, long waits for elevator a minor inconvenience, but almost no regards for SPG platinum guest eliminates this property from any future returns. November 10, 2014
Rated 5 out of 5 by Great Experience and Value for money A very busy hotel at the center of New York & walking distance to Times Square. Staff is very welcoming and helpful and accommodating to customers’ requirements. The bed & breakfast offer is really valuable although the breakfast area is always very busy & crowded but so is the case with the rest of Times Square. Room is very clean as well as the rest of the hotel. Elevators get VERY busy & delayed in the early morning. I was upgraded to a Studio which was awesome. Hotel has a laundry room that came to be very handy also gym facility is great. Would recommend definitely if planning for short visit to downtown whether for business or pleasure. November 6, 2014
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