Element New York Times Square West

  • 311 West 39th Street,
  • Entre 8th et 9th Avenue
  • New York,
  • New York
  • 10018
  • États-Unis
  • Carte
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Rated 4.1 out of 5 by 966 reviewers.
Rated 5 out of 5 by Mini Family reunion Spent 3 nights and Felt safe, welcome , and content. The hotel was clean, the staff was very friendly and efficient. The hotel is conviently located to every aspect of Manhatton, Madison Square Garden, Theatre district, restaurants, and Starbucks. The elevators were not an issue, They arrived in a plenty of time. The rooms were quite and peaceful the City Views from my room was awesome with the Empire state building, , new Freedom tower in clear view. and the Hudson river I think. The roof top view was fun and clean. Thank you to the bell hops and the real nice security lady did not catch her name. The young women who worked hard on the Breakfast and cocktail hour making sure everything was stocked and there was plenty of food for all guest. The Breakfast sandwiches were a great way to keep the line moving. Thank you to Lyn Woods for helping us extend our visit by one extra day making it a very relaxing Vacation. I also liked the flooring in our room in place of carpet as in seemed more sanitary than dirty old carpet. August 10, 2014
Rated 3 out of 5 by Fix the doors and the elevators - ASAP The doors to the rooms slam shut. There is such a thing as a silencer on a door. You need them, badly. I was awakened 2 out of 7 nights I stayed by a slamming door that shook my room after midnight. This is inexcusable for the hotel rated as highly as this. Secondly - there is something wrong with the elevators. I stayed on both 38 and 31 and multiple times the elevator would pass me by. It took upwards of 5 minutes to wait for an elevator. That's just plain bad. I would absolutely avoid staying here on my next stay in NYC. I stayed for 7 nights and stay at Starwoods over 100 nights per year, even an "upgrade" won't fix the obnoxious doors and elevator system. August 11, 2014
Rated 2 out of 5 by Terrible Experience I wanted a two day getaway for my recent engagement and was highly disappointed by my stay. I had five friends and family over to meet us in our room before we go to a lounge and hotel staff harassed us three times saying we were too loud! We all were not even loud but the point is if your Hotel is located in Time Square and it is Friday night what do they expect? A hotel in Montana or something? The third time Hotel staff showed up we were threatened to be thrown out and my cousin was furious because she works at a Hotel at another location and wanted to complain but I didn't want the hassle. My cousin stated it is NEW YORK and its not our fault if the walls are paper thin if guests complain staff should change their room not harass us! Well this will be the last time I ever stay here and the negative word of mouth on social media about this experience will work TEN fold to not have anyone stay at the ELEMENT TIME SQUARE!!! August 17, 2014
Rated 5 out of 5 Great Hotel and staff We really enjoyed our stay. Your staff was excellent and the rooms were very nice. Thank you for making our trip to NYC more enjoyable. August 18, 2014
Rated 5 out of 5 by Keep this place a SECRET Amazing. I stayed here 2 weeks for work. It was like having a posh studio apartment in midtown. The staff was great, the facilities were great - good gym! August 17, 2014
Rated 5 out of 5 by Great Stay The room spacious and clean. The bed was really comfortable. The shower was awesome. This hotel was a pleasant surprise. Can't wait to go back. August 17, 2014
Rated 5 out of 5 by Good value Comfortable, convenient hotel. competes favorably with more expensive brands August 17, 2014
Rated 5 out of 5 by Awesome stay...the staff is the best! Thank you Ivory for all your help...and Charlie at the front desk. Everyone was awesome during this stay.... August 6, 2014
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