Rated 5 out of 5 by Charm48 all around enjoyable stay
Spent 6 days In August/2014. We were very happy with the hotel, location perfect, room very clean, staff excellent, free happy hour and breakfast amazing. We stayed on a top view floor and did not find any problems with elevators.(One of our worries from other reviews). The only day we had problems was the day we left and had to catch Amtrac,, the hotel had one elevator closed off, who knows why they do that. So it was slow getting down that day. We especially want to mention, Karisma, who was one of the hostesses for the happy hours and breakfast, she made you feel very welcome. We really enjoyed her. But all the staff were great. We would thoroughly recommend this hotel. The room was a bit small with the kitchenette (which was very handy) but who spends anytime in their room.
October 14, 2014
Rated 5 out of 5 by Vasser84 Everything was great
The location, cleanliness, staff, breakfast, free Wi-Fi, value for money - everything was great.
October 15, 2014
Rated 1 out of 5 by SPGtraveler2012 Failure on basic customer service
I travel frequently and stay almost exclusively at SPG properties. This was my first Element expereince, and I intend it to be my last. The hotel is branded as a business traveler's hotel and that it is not - it was a tourist mess. Trying to get coffee in the morning was similar to a cattle run due to terrible organization. Further the water went out not once, but twice in my two night stay and there was absolutely no pro-active management of the situation, rather they waited for guests to "notice" when they tried to turn on the water. Understanding that these things do happen, the level of customer service that came in response was absolutely unacceptable.
February 21, 2012
Rated 5 out of 5 by tati89 Exemplary Customer Service
I want to take the time to recognize Ivory. She was working at the front desk at the time I was checking in on September 15th. She was accommodating to a very large group of people that had come in earlier than check-in! She was helping her associate, resolving customer issues all while having a big smile on her face with a fabulous attitude. She is such an asset to your company. Customer Service like that, is what makes me want to be a lifetime customer. Please thank her on my behalf and make sure she gets the praise she deserves!
September 24, 2014
Rated 5 out of 5 by Butch21 Short Getaway
The hotel is tucked away between other facilities but when you enter, it's a whole different world. The ambience is inviting and comforting. The staff is friendly and welcoming. My room was small but comfortable. I was very pleased and enjoyed my stay. The proximity to area attractions was great!!!
October 10, 2014
Rated 1 out of 5 by NYCfrequentvisitor Buyer Beware - Hidden Charges
I had a family emergency and at 8am had to leave the hotel. I spoke with the front desk and they said they would have to charge me $150 early departure fee. I asked for them to waive it - she would not then I asked to speak to the manager and not only did he smirk and laugh at me for asking (mind you I am a platinum member) he threatened to charge me the whole night (250 plus taxes) if I did not leave. This property has the worst customer service and I have reported it to corporate and the company that I work for. Avoid at all costs the staff are not accommodating to the customer's needs at all. They will laugh at you. As an update, they never waived the fee and charged taxes to their $150 fee. 9 hours at this hotel ended up being $476!!! Talk about ridiculous!
January 3, 2014
Rated 1 out of 5 by FlavaTravel This hotel is a black eye on SPG and the Element Brand!
Checked in yesterday (SPG Platinum), room was not ready at check in time (3pm) was told it would be later, waited 45 min, still no room (it was ready the front desk said but they had to inspect it) so instead of waiting any longer I left luggage locked up at hotel bell desk while I ran errands. Later on got room, finally, but floor 22 (out of 40+), then at 7pm - NO HOT WATER.
Fast forward 24 hours later (Sunday at 7pm) Some warm water - need to let water run for 15 - 20 min then it gets warm - but not hot. They dont have an ETA on when the building will have hot water. ...!
Oh and I spoke with the manager on duty yesterday (his name starts with M) and he said that b/c I did the SPG prepaid online rate, I cant get a refund on my room (I booked for four nights) but he would give me 250 bonus SPG points (Yeah wow - thats so nice of him! LOL).
This hotel is a black eye to the upcoming Element Brand and SPG as a whole.
February 19, 2012
Rated 5 out of 5 by Bogie65 great accomodation
day one was quite a disappointment because we did not get our booked room but the service staff were so gracious in their apology and put us in a suite for the rest of our 5 nights stay. we were very happy with than. I loved the free wifi and is relatively fast. I also loved the free breakfast though it can be very busy in the morning but that's expected. there can be some wait for the elevators but that is reasonable, being on the 8th floor it was not to bad to use the stairs going down the lobby, overall, I would recommend this hotel...
October 3, 2014