Rated 1 out of 5 Unresponsive staff
I stayed two nights this week, and the drains in my room for the bathroom sink and shower were clogged. I let the front desk staff know twice and informed the "engineering" staff once - the problem was never fixed, and I don't believe anyone even came to the room to address the situation...so, instead I stood in dirty shower water and dealt with standing water in the sink.
Please address this service issue.
October 22, 2015
Rated 1 out of 5 by Sfratian This Place is a DUMP!
I have stayed in youth hostels that are better than this place. The first room that I checked into the TV did not work at all. I called down to the front desk and they said they would send up an engineer. After about 40 minutes no engineer had shown up so I called down to the front desk but no one answered. So I grabbed my stuff and went down to the front desk. Upon getting to the front desk I asked about the TV. They said they had no idea when it could be fixed as they were having other issues in the hotel. I said that was unacceptable and asked to be moved to another room. They said it was past the time that they could move me to another room, whatever that meant. I then said I wanted to check out and be refunded. They said no. So this hotel was more than content in forcing me to stay in a room in which was not properly functioning. A manager then came up, the clerk told them about the situation. The manager immediately said to move me to a new room. Which they did. The new room that they gave me was a lower level room with heavy construction going on right outside my window. So no sleep after 6AM. As far as the rooms themselves, the description is very misleading. They are very cheaply appointed. Hard cold flooring. Cheap uncomfortable mattresses. I kitchenette that looks like it belongs in a slum. And a "spa like" bathroom that looks like something from a roadside rest stop. For a newer hotel the fixtures were well worn and chips were missing from furniture and cabinets. STAY AWAY FROM THIS PLACE. It is cheap, worn out and the staff do not care about you.
October 9, 2015
Rated 2 out of 5 by SelinaC It's been better
I have stayed at the Element before and while there was some minor issues this stay was plagued by issues. Number one is the elevator situation. 3 elevators for 30+ floors is just not feasible. Then factor in that one of those elevators breaks down almost daily. Number two issue, the staff. During prior visits the staff was amazing and attentive. This stay showed a different set of staff. We were hung up on 3 times when we called, called multiple times for a pump (which never came) for our second deflated air mattress (the first one had a hole), called for an extra blanket that didn't initially come until another call hours later. I don't know what has changed but it is enough for me to feel that I won't spend my money on this hotel for my next visit.
September 7, 2015
Rated 5 out of 5 by Travelwithgirls6 Excellent Starwood property in NYC
Great inexpensive hotel for those traveling to New York City. Have stayed here multiple times and every time has been great. Staff is amazing and allow early checking and late checkout for Starwood members. Rooms are very spacious for NYC, eco friendly, and come with kitchens including fridge. Also love the roof top area with tables with great skyline views.
Short walk to Times Square and convenient to many transportation options. If you are not used to city sounds (like me) you can request a high floor to avoid noise (and added bonus of great views). We used a few extra thousand Starwood points and had a room on the 39th floor with amazing views of the Empire State Building.
Would highly recommend!
September 6, 2015
Rated 3 out of 5 by abby1811 Excellent staff, hotel not to Starwood standard
The front office staff is excellent, helpful, courteous and attenuation. Position great, but. The hotel really needs a overhaul. We had a studio, it was small, mattress shorter than the base. We were lucky to be on the 2nd floor, friends stayed thin 25th, had to wait at least 30 minutes for the lift. Breakfast rooms too crowded, went out to eat as there was not room to sit anywhere, unless you went down at 7am, guests where eating in the lobby.. Not the best look. Overall great staff and position, but, hotel really needs something to lift its appeal
August 17, 2015
Rated 3 out of 5 by Jack Very crowded lobby.
The lobby and general areas downstairs cannot handle the amount of people this hotel books in guests. The elevators are the pits.
Always full going down. Wait for the next elevator.
August 15, 2015
Rated 4 out of 5 by bgirl this hotel is in a great location
I had never been to NY before and I had wanted some place close to attractions I recognized, so that it would be easy to tour around. I found it! The hotel is very clean, the room was really nice and I enjoyed both the breakfast and the "cocktail hour".
The trip was for my birthday and upon arrival the staff at the desk was very friendly and nice. True, the elevators were awfully slow, at times, but not enough to mar the experience. I would definitely recommend this hotel
August 12, 2015
Rated 1 out of 5 by LisaW2013 AWFUL EXPERIENCE
Strictly a commuter hotel. No customer service. Management is not concerned with the guests needs in any way. They are just not into caring for their guests and they are sure to let you know. Do not recommend. Worst experience with an SPG in 30 years. Awful part of town. Located in the back alley of the garment district. Filthy and filled with homeless citizens who are in need of a food and shelter, instead of living on the doorstep of this property.
August 11, 2015