Rated 3 out of 5 by JIm4680 Mixed feelings
I am a SPG diamond and this is the first time I have stayed in an Elements property. I have mixed feelings about the chain and the property. I like the environmental focus but...here are my issues:
1. hotel does have an environmental focus
2. fitness center was definitely above average
1. lighting inside hotel room is dark
2. water bottles are not provided. this is okay for environmental reasons...but a pitcher for water is not provided in the hotel to fill up water and keep in the fridge. I was very disappointed in this.
3. breakfast is mediocre. fruit tray was empty and assortment of cereals was limited. I wanted oatmeal and they only had it in packets. It would be more environmental, and better tasting, to supply as part of breakfast hot.
5. I asked for a water pitcher and the staff did not have one.
6. Cooking supplies were limited in the room.
7. Platinum recognition was so-so. 250 points in lieu of a platinum amenity is less than other SPG properties
July 22, 2012
Rated 3 out of 5 by Jane45 Bring Your Own towels
Shortage of clean towels at this location. Management confirms there is a towel problem at hotel. I would bet the problem is the staff and not the patrons. Average wait for clean towels 90 minutes. ,bring your own. Stayed here many times in the past.Service on the decline.
July 16, 2012
Rated 2 out of 5 by spg4biz Bugs. Bugs. Bugs.
If you want to sleep with agricultural Stink bugs, then stay at this hotel. If you want your refrigerator to make a lot of noise, stay at this hotel. If you want to walk up four flights of stairs because the elevator does not function, then stay at this hotel.
August 10, 2012
Rated 4 out of 5 by Momkat What no room key?
Very comfortable clean room.
Card reader was not operational so we could not get a room key. Had to have an escort to get back into room which the staff accommodated nicely but was an inconvenience.
Nice complimentary breakfast with good coffee.
September 15, 2013
Rated 3 out of 5 by Kate769 Room and sheets were smelly
The room linens were old and the sweat smell was still in them from previous guests. An old towel was also left behind the door.
If people stay a long time I think despite saving water you need to wash them more frequently or throw them out.
July 20, 2013
Rated 3 out of 5 by ruby137 beware of weekends
hotel is far too loud and messy on eweekends. many families on vacation take over the lobby, breakfast, and any other public areas.
hallways are loud and dirty on weekend. by tuesday the hotel returns to normal
August 6, 2012
Rated 3 out of 5 by Les2013 Heating/cooling of room
I could not shut off the cooling unit in the room. The airflow kept me up all night. Even though you have Platinum LEEDS designation some of the basic needs I encountered were deficient!
July 4, 2013
Rated 5 out of 5 by Nap9 Very comfortable
The Element Hotel was very clean and comfortable. The staff was friendly and helpful.
June 20, 2012
Rated 3 out of 5 by Larry88 Need for more emenities
Need towel racks in bath, need luggage racks in bed room, more space in bedroom
August 5, 2012
Rated 2 out of 5 by bommer heat
the heat in the room was terrible, either to hot or too cold.
November 13, 2012
Rated 1 out of 5 by Lolo88 Wedding Day/Night Horror
I booked a block of rooms for our wedding night and was told they would try to accommodate an early check-in for the Groom, so he and the guys could get ready. They ended up not having the room ready until 2pm, while other guests from our block were able to check in earlier (with the same style room) - how does that happen? The Groom called earlier that day to confirm and was promised the room would be ready by 1pm. The Groom was late to photos because of there lack of attention to this. Next, the fourth floor elevators would not go down, so my disabled father had to walk down the stairs during his stay (which is not easy for him). They should have advised him upon check-in so he could request a different floor. When he notified the staff, they just said acknowledged that it was not working properly and the elevator mechanic was notified but they were waiting. Why not put a sign out to notify guests? As if that wasn't enough, the Groom handed a bag over at the front desk for his 4 year old daughter to have snacks, clothes, etc when she checked-in. She checked in later that night with family, and was not given the bag. The bag was given with the name of the person checking in. Why wasn't it turned over? Since they did not give the bag at check-in that night, the little kids were screaming and crying for food all night. Eventually, they came to our hotel room on our wedding night because the front-desk over looked the note. I felt terrible that the children were miserable all night because of this. It ruined the night! My wedding night! The free breakfast was also a terrible experience - no plates, no bowls, no silverware ... you had to beg to get anything. It was not stocked at any point when I went up during a 2 hour period. Our wedding was wonderful, but our wedding day/night at this hotel was a horrible experience and I would never go back. I would never recommend this hotel to travelers or brides planning for their special day.
June 12, 2014
Rated 4 out of 5 by nmac13 element ewing, nj stay
it was our first stay here and it worked out great
June 5, 2014
Rated 3 out of 5 by esb3764 Nice hotel, but...
I wanted to love this hotel. The staff, decor and amenities were very nice. However, there were several issues with my experience here that were inexcusable. First, my room was given away before I checked in, so I was forced to leave in the middle of the night with exhausted children and check-in at another property that was much lower quality. The staff attempted to rectify this MASSIVE error by "refunding" half of our "pre-paid" rate and comping us at the other hotel, which should have been the end of it. However, at the end of our stay at the Element, we were informed that we were never charged to begin with, so instead of receiving money back, we had to pay for our stay at that time, at albeit a lower rate. This still felt very unprofessional, and is a major reason why I cannot in good faith recommend this property, and will not be returning.
May 20, 2014
Rated 5 out of 5 by ATL5416 We hope they build more Element hotels.
The Element Hotel Ewing was a terrific stay. The layout of the studio suite is incredibly functional and comfortable. It was great to be able to watch Sunday Night Football from the couch then sleep in a Heavenly Bed. We didn't get to use the full kitchen because we were only there for a quick overnight, but it would be great to have if we were on a longer trip or a business trip. In fact, we usually stay at Westins when we're on vacation, but we would definitely stay at an Element if given the choice (and comparable location) because of all its amenities like free internet and breakfast. A great addition to Starwood!
November 21, 2011
Rated 5 out of 5 by lelici Excellent hotel!!
Wow, very impressive, trendy rooms(more like a suite with full fridge, sink, dishwasher and beds that make you want to sleep just by looking at them), very nice bathroom, big lcd-tv, very friendly staff, and a nice and complimentary breakfast in the morning.
At 6pm there are also free snacks and drinks in the lobby.
We made this also the last hotel of our roadtrip to ensure a good nightssleep, before driving to JFK and flying back to Europe!
Do yourself a favor, and when in the area, book this hotel, you won't regret it!!
I saw very nice alarmclocks in our room, and i was wondering, if and where one could buy these online. Please email me the info!
Thank you for a great stay!!
December 8, 2012
Rated 3 out of 5 by BuelaBri Convenient with helpful staff
We had a few minor issues but the staff tried to resolve them. All were eventually reported to the manager and he handled appropriately. I would give them a second try.
May 27, 2014
Rated 4 out of 5 by Anon756 Clean and Modern
This hotel was clean and modern - staff was very friendly and the addition of kitchen amenities in the room was great! Breakfast was limited and stale.
May 26, 2014
Rated 5 out of 5 by eyesie 1 BR Suite was awesome!
We booked with Elements to try out the 1BR Suite while visiting nearby Washington Crossing. The suite was perfect for us, 2 adults and 2 children. The kitchen was more than we needed for 1 night but perfect for a longer stay. Everything was very clean and designed perfectly using space wisely.
Pool was great for kids & hot tub was very relaxing after a long day of walking!
May 12, 2014
Rated 1 out of 5 by SFOtoEwingElementnomore Element Ewing returns to his old party down ways.
Well, it seems things have gone back to their old ways here at the element in Ewing .Parties in the lobby making all the guests feel extremely uncomfortable when they walk through. I pulled into the parking lot last night and I could hear the party going on in the room over where mine . I went to the front desk and told Matt that if when I get to my room things are just as loud that we're going to have a problem. I got to my room and of course all I could hear is something people jumping around upstairs. This is unacceptable.
April 6, 2014
Rated 5 out of 5 by Migs75 Son's Sesame Place trip.
This is one beautiful hotel! I planned a Sesame Place trip for my son and had the best experience ever. The room was elegant and surpassed what I expected...thanks for the pots guys, they came in handy for late night chocolate bottles for my son. I stayed a total of 4 nights and dreaded leaving...my son and mother did too. My only suggestion involves the morning breakfast...can you incorporate some pancakes, waffles and some bacon?....but other than that, my experience was excellent and I will, without a doubt, return to the Element.,,,actually I'm in the process of doing so now....
August 25, 2012
Rated 5 out of 5 by Sean9909 Staff Was excellent
Your whole staff, especially Judah, Christine and Marcus were unbelievable. They were very professional, always smiling and always looking to help us. They went above and beyond their duties and it was much appreciated. You should be proud to have them as your employees. I will recommend the Element to anyone traveling through Titusville.
May 9, 2014
Rated 4 out of 5 by g160 clean, staff friendly & accomodating
arrived at 1:30 am after a 5 1/2 drive. Very tired but staff member set up the queen (really double) size sofa bed for the 3rd in our party. Extra towels & bed set up prior to arrival would have been nice as it was late and we were all tired but their willingness to do so forgave the mishap as the one bedroom suite had been booked for 3 people. Clean, new, bright were great pluses and we needed a late check out which had been noted at check in and were granted without extra $. Pleasant...a little away from where we expected vs directions but all in all wonderful.
October 6, 2013
Rated 2 out of 5 by DisappointingSecondVisit Lousy return visit
We visited this site just after it opened several years ago. This was our second visit and the facilities have greatly depreciated. The whole placed seemed worn and tired. Our room had loose handles on various cabinets and the shower, two light bulbs were burned out, and the shower and closet smelled musty.
The most disappointing part of our stay was the breakfast area. I was the first to arrive and the previous evenings' mess was still on the counters. The coffee wasn't ready until one half hour after the opening time, and it was cold. The tables were sticky.
August 4, 2013
Rated 5 out of 5 by Chels417 Amazing Front Desk
I just stayed here on business and Marcus was the man! He helped us with finding cool local restuants and gave us detailed directions on how to get there. My collegue left before I did and he personally recommened a cab driver to take her to the train station and then he followed up with us to make sure that she made it there safely. He made sure that our stay was a wonderful experience and was genuinly fun to talk to. A few nights my co-workers and I worked in the lobby and ended up buying a bottle of wine from the little store there and Marcus went as far as getting us wine glasses and something to open the bottle with. I wasn't expecting this level of customer service when i booked my trip, but I am so glad that I chose the Element!
January 13, 2014
Rated 5 out of 5 by CoastalCarolinian Great hotel addition in Mercer County, NJ
We didn't expect a kitchen with full size fridge, dishwasher, stove top,microwave, cooking utensils & dishware in our room, but this is what we had! Very nice! Element resembles a boutique hotel or apt. in Europe. VERY comfortable. Wonderful staff - friendly & helpful. Great fitness center. Breakfast is provided -- wifi is free. I have only 1 suggestion: on busy weekends when lots of kids are present, establish a quiet room or area without kids, WII, or TV in which adults can dine. We recommended Element to everyone we met at a wedding in the Princeton area.
August 23, 2012
Rated 4 out of 5 by KitchenLover One of the best hotels
Excellent hotel with free WiFi, full kitchen, free parking, responsive and friendly reps in the front desk.
May 9, 2014
Rated 5 out of 5 by LPTT Best Sleep
This Heavenly Bed was an understatement! So comfortable. Hotel was very clean and guest services was prompt, polite and responsive! I will always book here.
May 6, 2014
Rated 4 out of 5 by ams612 General Review
Overall the staff and the hotel accommodations have been great. I have been staying at this hotel for a while now and my only comment is that the housekeeping quality has somewhat declined. Sometimes, the towels and hotel supplies are not replaced and while I appreciate the eco-friendly efforts, I would also like to be able to run the dishwasher.
April 18, 2014
Rated 5 out of 5 by chemps Hidden gem!
This was the first time I've stayed at an element. I travel about 40 weeks of the year so having a well thought out and maintained hotel means a lot to me. The room was great. The kitchenette was lovely. We did have a few minor issues. The heat didn't work in our room, four outlets in the kitchen were dead, the extra lock across the door was missing half of the lock and the shampoo dispenser didn't work in the bathroom. The staff was great in getting the big things fixed for us. The hotel is close to Princeton and a short drive from New Hope, PA. I will stay here again and will look for other elements in the future. The breakfast was good and the pantry had a great selection! There is no dining options within walking distance, so a car is a must here.
April 25, 2012
Rated 1 out of 5 by WorldTravel27 This Hotel is an Ergonomic Fake
Hotel goes out of its way to give the appearance its all about conservation yet the design of the room put the thermostat outside the two areas for living and sleeping where the actual cooled or heated air is delivered so all night it would switch from heat to AC trying achieve a temperature at a point in the room you were not. Result freezing or sweltering all night till it was shut off. No telephone in the bedroom. See thru shades that do not block light that do have that mode I was told on check out but I had not seen anything like it and there were no instructions. Property is almost walking distance to the airport's auxillary parking but dangerous to walking yet shuttle service does start until after the first three flights depart. Had to pay 20 dollars for the cab ride.With exception to the later than usual start for breakfast which I never saw the property has NO RESTAURANT even though SPG will tell you it does. They refer to a nearby non Starwood property that the mansgement group owns that was desolate (including any visible staff) but not tried regardless since guests there advised burgers earlier in the day they had were undercooked. I ended up following staff's reconmendation for local delivery that was just as bad. I could have chosen way over priced captive audience pantry selections like $5 soup cans to heat myself or overpriced beverages that were kept at 58 degrees....yum. The lobby coffee was cold as well.The room claimed to have a robe that I could not find and, other than the bed, had stiff uncomfotable furniture. How Starwood rates this property as a level three is a joke. Stay away
August 17, 2013