Rated 2 out of 5 by RoadWarrior69 Surprisingly Dissappointing
I'll start by saying I'm a loyal SPG platinum member. I travel 40-50 weeks out of the year, and I try to make SPG hotels my first choice. I've come to expect a high standard from the SPG brands, but this one did not meet the mark.
After a long day of flying and an hour drive, I arrived late in the evening to a very cold reception from the front-desk staff. Expecting the normal warm welcome, it seemed that my mere presence was bothering the two young ladies. After an awkward start with very few words exchanged, I was handed my key and sent off so that the more important matters could commence. No big deal I think to myself.
The next morning I dropped my dry cleaning off promptly at 8am so that it could be returned the same day. The dry cleaning finally arrived a day later - after some questioning as to why it had not yet arrived. Again, I was bothering the front desk folks from more pressing matters so let it go. no big deal I think to myself - again.
The most annoying and unacceptable aspect of my stay was the poor housekeeping. Almost daily, the cleaning in my room seemed half done. Garbage was not emptied several days during my stay. There was repeated failure to stock towels and washcloths (to the point that I had to leave a note specifying my need- to no avail). The bed looked as if someone simply pulled the covers up - or perhaps someone was doing who knows what in it before I got there. Can't express enough the frustration of coming in and feeling like whatever trouble was made to "clean" was not worth it. I finally concluded it would have been better off if left of alone by housekeeping and left to don't bother sign the last day.
All said, this is a great facility like most Element properties (which is why I chose it). I would have liked to see more customer oriented staff. Didn't feel like my business was appreciated - which is important when you've opted to stay 15 mins away from the hotels closest to the offices your visiting.
March 12, 2015
Rated 5 out of 5 by JETFAN GREEN AND CLEAN
FIRST TIME STAYING AT THE ELEMENT BRAND. FABULOUS EXPERIENCE. PERFECT CHECK IN. TOTALLY DIFFERENT CONCEPT IN CLEAN. EVERYTHING WAS SPOTLESS. IT IS NOT COMFY HOMEY. IT IS CLEAN, MODERN AND I COULD HAVE LIVED THERE.
THE WORK OUT ROOM WAS GOOD AND THEY HAD AN INDOOR POOL.
THE FREE BREAKFAST WAS ALSO BETTER THAN MOST FREE BREAKFASTS I HAVE ENCOUNTERED.
WILL DEFINATELY STAY HERE AGAIN
October 28, 2013
Rated 2 out of 5 by Tommy111 Nice hotel but POOR housekeeping
I am a SPG platinum, and I have stayed at quite a few SPG hotels. This hotel is nice, but I am really disappointed about the housekeeping staffs. I stayed there for 6 days this time, and I truly feel that the housekeeping staffs are simply lazy. On my last night they even stuck a "do not disturb" magnetic sticker on the door so that they did not have to make up the room (or maybe trying to pass it to the next shift if I complain...) this is simply unacceptable! I stayed in Room 404, and the safety box did not work. The shower also had bad water pressure. I have booked another stay at this hotel in October, and if housekeeping is like this again, I will never return!
September 30, 2012
Rated 4 out of 5 by Rob973 staff was exceptional
The staff that checked us in was Marcus. He was exceptionally friendly and knowledgeable. The facility was beautiful and well maintained. My only disappointment was that we were unable to rent a movie on the television. There was a DVD player in the room but we assumed we could rent a movie so we did not bring movies with us. The hotel did not have a library to rent from either. We do not have a Netflix account so we were unable to stream a movie from our phone to the television.
January 1, 2014
Rated 2 out of 5 by PJ24 no internet and dirty vent
I needed to get on line after all day from access by handheld cell only. I was told no wireless nor hard wire broadband because the Element Hotel was full of college students staying there during dorm work, so no capacity for me or others.
I took a photo of the dusty vent over the shower door and asked that it be cleaned next day which it was. Empty pool seemed colder than last time I stayed here. Big refrigerator I did not use seems like a waste of electricity.
December 10, 2012
Rated 5 out of 5 by TCNJHomecoming Perfect!
Great hotel in the Ewing area! Will definitely stay there again.
October 22, 2013
Rated 5 out of 5 by Satisied Where have you been over the years???
I booked this hotel with some skepticism. Past experience has made me come to know many hotels are not as they are pictured or reviewed. That does not apply to The Element Ewing Princeton. I took my wife here for our anniversary (she is very particular on things). I was nervous if the hotel would meet up to her requirements at first. When we arrived she was more than satisfied, and as we explored more of he hotel she was downright elated. We have had bad experiences in the past regarding so called 4 or 5 star hotels around the globe, which charged many times more than we paid here. The service was friendly, almost as if we had stayed there before. The rooms were immaculate, clean, and comfortable. Smoke free for once actually meant smoke free. My wife has acute asthma and it gets frustrating when you are at a smoke free hotel that stinks of cigarettes. The modern decor was aesthetically pleasing and practical. Every day we were asked if there was anything that we needed, and we knew the staff meant it. The taste of the morning buffet was only overshadowed by the kindness of its cook, who came out to m wife and I and asked us our honest opinion of her food. To be honest my wife and I were so comfortable here, at times we talked about just staying in and relaxing. We are already planning our next trip with our children this time because I'm sure they will love it as much if not more as we do. We look forward to staying with you again.
January 27, 2014
Rated 5 out of 5 by lytleb Spacious
I could live in the King Studio!
December 1, 2014