Rated 4 out of 5 by Jim86 An OK stay, staff not engaged.
* shuttle drivers are polite and helpful
* rooms are as expected with good beds
* requested additional FEATHER pillows and they were delivered
* enjoyed lobby espresso machine
* called hotel for instructions on airport shuttle. Person who answered at 11:45 pm seemed annoyed that I called and was almost rude. Not very welcoming.
* no recognition of SPG Platinum status as check in. Although person was professional and polite.
* received standard room, no upgrade
* breakfast was limited and not as good as other Element Hotels
*'no wash cloth in bathroom either night during my stay. Hard to use provided body wash without wash cloth.
* air freshener is a bit strong
January 23, 2015
Rated 5 out of 5 by nayrin24 love this hotel
our stay was very good. I definitely recommend this hotel..
January 28, 2015
Rated 4 out of 5 by Rob23 Brand New Property
This hotel opened up one day before I arrived. The property is very hard to find and in a not so good looking area. However, the property itself is gorgeous. I have mixed reviews on the staff. Some are new to the hospitality industrty and really need some work on their knowledge and professionalism. The front dest supervisor (with glasses) was extremely pleasant, assistful and knowledgable. The swimming pool was not up and running yet. The TV in the workout room was not working. The morning breakfast was absolutely EXCELLENT. The house keepers were very pleasant and assistful. I would definitely stay at this property again. I would want to see what is different after its been open for a while.
February 21, 2012
Rated 5 out of 5 by Moore5 Great Stay
My boyfriend and I stayed here a few weeks ago and truly enjoyed our stay. I like that they have a complimentary dinner buffet Monday - Thursday and a continental breakfast every morning. There was some construction along the streets when we arrived however, the detours were easy to follow. There were some fast food restaurants around but not major restaurants within a short distance. We had a car so finding food was not an issue for us. Also, we brought lots of food with us. If I had one complaint it would be that our cell phones did not work well inside our room. We had a lot of dropped calls. Overall, this is a very nice hotel.
July 17, 2012
Rated 5 out of 5 by RafKam Escellent Stay at Element
Having stayed at every other Starwood property in the Miami area, I was curious to check out the Element, which is why I booked a 1-night stay here.
Having heard of negative reports on arranging the airport pickup, I was pleasantly surprised to find that I got straight through to the hotel, and within 10 minutes the van was picking me up curbside. The driver was friendly and helpful, and after picking up a couple more guests we were on our way to the hotel.
The location is probably the worst thing about the hotel: it sits in the middle of an industrial area, mostly used as overflow car parks by the rental companies. So if you're staying here you're almost completely dependent on driving or relying on the airport shuttle.There is a lot of construction going on here, so it is conceivable that at some point in the future this area becomes gets more action. In the meantime, the location by the water is pleasant enough, and safe from aircraft noise, which is understandable and quite tolerable levels from the rooms, the location is quite peaceful.
Check-in was a bit chaotic, with a single staff trying to man the phone and check guests in. Otherwise found lobby to be very well appointed and spacious. Good sized gym, and very nice swimming pool area, which I unfortunately did not get to use.
As a Platinum, I was upgraded to a studio room, which had a separate kitchen/living room area, complete with cooking utensils and microwave/hotplate/dishwasher. Lots of storage too, and a very cozy couch/TV area. Bathroom was massive with an oversized shower, which I liked. Two things I disliked were the massive central aircon unit was inside the bedroom so got quite noisy, and, as pointed out by other people, the drinking glasses in the room were chronically dirty. As in someone had drunk chocolate milk from them and just put them back there without so much as rinsing them...
Breakfast was very nice, considering it's included in the price, and I also appreciated the computers and free printing in the lobby. On the downside, I found the food selection from the little takeaway shop to be extremely limited. Considering the rooms have microwaves, they could at least offer some microwave meals, as I got there quite late and had to make do with pretzels and chips.
All in all, for such amazing rates it's a good place to base yourself, if you're driving and you don't need to be in SoBe, or if you want great comfort at very reasonable prices.
June 14, 2012
Rated 5 out of 5 by Autola great hotel!
We stopped in at 8am to leave our luggage & they let us check in & use our room. We are amazed at how good the breakfasts are.Try the spinach wrap! Everyday something differrant.l love the shower & amenties.I really like that you went with the dispenser for the shampoo & soap, kudos!The shuttle service is stupendes! We absolutly will stay here agin.Thanks for all the extra service! Thank-you William! Everyone went above & beyond!
April 20, 2012
Rated 4 out of 5 by Di2012 Wonderful Hotel
The only reason we didn't give this hotel 5 stars on everything is that its location is not convenient to walking to restaurants for dinner.. Their breakfast was absolutely wonderful, and the staff was extremely friendly and helpful. If you've got a car, I think it's one of the nicest places to stay in the airport area. The rental car facility is just a couple of blocks away and easily walkable. It's convenient to the airport and the port, and their transportation to both is a great convenience. The four of us who stayed prior to a cruise were extremely pleased with the hotel facilities and thr staff!
April 17, 2012
Rated 5 out of 5 by Manju 3 days and 2 nights of happy
We were so pleasantly surprised at how nice and relaxed everything was. The staff was not only polite and welcoming, but they were eager to let us know about evening meals, the wonderful latte/espresso machine, and breakfast provided at no additional charge. The room was great...loved the shower with great water pressure and plenty of hot water. The tv had good reception and I would not have known I was by an airport had I not known because it was amazingly quiet in our room. I personally loved the pool.
The next time we have business in Miami I look forward to returning. Thank you.
April 1, 2012