Rated 3 out of 5 by Cholera Do not know what to think.
The bathroom was set with towels for only one guest, it took one hour and three trips to the reservation counter to get towels for the second guest.
The electronic keys were not working, it took another 1/2 hour to have a technician coming up to change the battery .
After a long trip, the customer just needs to take a shower and sit down in privacy, not to make several trips to the reservation counter nor to socialize with the staff in your bedroom.
From the checking time to the different adjustments, it took two hours before relax time.
The parking fee was not explain at the reservation time.
The shuttle for the airport was gone one minute before schedule (5.29 a.m.) and I had to take my husband to the airport with my own car. Not a good thing to help you finishing your sleep (the reason why I booked a hotel).
Worse of all, the cleaning staff started banging at my door with gross insistence at 10.20 a.m.
The floor in the kitchen is really sticky and dirty.
The general access doors are very hard to open and slam your luggages in your knees if you cannot hold them open with your third hand!
October 24, 2016
Rated 5 out of 5 by Shimeea13 Relaxing
My stay was very very good. The staff was sooo helpful. The shuttle service helped in many ways and was super easy.
October 12, 2016
Rated 5 out of 5 by Susha1 Great hotel and staff
I didn't expect much, but the hotel exceeded all my expectations. The facility is great, Staff is amazing, comp breakfast, social hour - every day you were able to surprise me. Special thanks to Jacqueline - for the wine and the card for our anniversary, the german blond girl (didn't get her name) for helping my sister from Germany to deal with the flight cancellation, and Agaya? (didn't get her name either) for going above and beyond to accommodate my sister due to the hurricane.
The Salon Supervisor though didn't make us feel welcomed, and forgot capreze twice.
October 7, 2016
Rated 2 out of 5 by Maziar Not cleaning
The room and bathroom look like new style ,but the room not cleaned carefuly lot of trash on the rug and sofabed lot hair in my bed ,the room and staff not cleaning stain.. spg keyless not use able at this hotel too and cold, only dishwasher and refrigerator and shower were the only nice features and looked like they have been updated and near airport,but dirty my studio room 448
October 2, 2016
Rated 4 out of 5 by BettyJoe This is very 21Century designed and beautiful decor!
This hotel decor and service is excellent.
August 27, 2016
Rated 4 out of 5 by Jose86 This hotel has great features
This hotel was clean and friendly! The staff were great made you feel at home. At check in hazel treating us very well and went out her way to give us good service and letting us know some to do things in the area.
August 24, 2016
Rated 4 out of 5 by Ray760 Excellent hotel if you are cruising out of Miami Port
We have stayed here twice in the last few years for overnight before catching a cruise out of Miami Port, and i highly recommend this property for this purpose! Rooms is clean, kitchen is a big plus....Bfast is EXCELLENT!!!
Transfer thru hotel front desk can be made during check in and both times the van was on time and problem free....
August 18, 2016
Rated 4 out of 5 by Janlove22 Great hotel and location
I was very pleased with my stay at this hotel. For starters, it's in a great location. You can easily walk to the Tri-Rail which will take you up the coast (or there's a great free shuttle that will drop you off there too). Everyone was really friendly at the hotel from the person that checked me in to my shuttle driver. This is not something you find everywhere. I have elite SPG status and the employees made sure to recognize this. One area for improvement is the food. I only had the breakfast (there's an evening reception too which I did not go to). There was great variety but the cooked food was not very tasty (I think it was more a matter of the cooks vs. ingredients). Also was a nice pool for an airport hotel! I wish there were more meal options to quickly grab a sandwich in the middle of the day.
August 16, 2016