Rated 5 out of 5 by Ciccio More than expected
I was so impressed w this hotel, the room was very comfortable and spacious. A saltwater pool, room kitchen & dishwasher, bed was super comfortable and the shower head (drops like rainwater) was sooo soothing. If I have a negative comment, it is that there is no wooden spoon in the kitchen and all they have are plastic cooking tools. You should never cook w plastic!!! Element is an AMAZING hotel, my g/f & I will definitely go back and use that shower again!
October 1, 2013
Rated 2 out of 5 by IareOne The old Bait and Switch routine
I call and booked a room last minute and we explicitly asked for a room with one King size bed and not two Queen Size beds, the reservation clerk confirmed the availability and we stated to the clerk we would be arriving late that evening. The reason was it had a separate room where I can work on a project without disturbing my wife sleeping.
Once we arrived there were no more room with King Size bed available, only rooms with two Queen Beds.
I explained to the front desk that this is what was reserved for us; however the front desk clerk blamed this mistake to computer error.
What I believe happened, since there were a few functions that evening and somebody was given our room (for whatever reason) since we did arrived at the hotel late that evening.
My wife had very little sleep since the desk was at the end of the bed, NOT IMPRESSED!!!!!!
December 26, 2013
Rated 5 out of 5 by Vern55 Great stay for the whole family!
The hotel and staff met all of our needs to make the stay and included Canada's Wonderland visits wonderful.
Great value with excellent accommodation!
A very clean and well managed hotel. The whole family enjoyed the stay. Thanks
August 8, 2013
Rated 5 out of 5 by exvigor Great service
Given the power outage, I was stranded and spg accommodated me at the very last minute. By the time I arrived at the hotel, my room was ready and i quickly was able to settle in.
Thank you very much.
December 24, 2013
Rated 5 out of 5 by Lea82 Great Hotel
Hotel is lovely from the front lobby to the rooms and other facilities. Construction made it too dusty to sit outside unfortunately but not the hotel's fault as it's not on their property.
One thing desperately needed is more luggage carts cause I had to wait 30 mins for a cart to be returned and that was a bit annoying. The buffet breakfast had run out 40mins before posted ending time and I had to ask for more food which took awhile but staff was attentive to the request, I feel that staff should be watching that and that I shouldn't have to make the request in the first place as there was a ton of people eating and waiting for food.
August 5, 2014
Rated 5 out of 5 by lakefront Exceeded all my expectations
My first time here, one of the best of hotels. Loved the "Jello" shots at the free breakfast, strawberries, kiwi and banana. Delicious.
November 8, 2013
Rated 5 out of 5 by AMR83 Excellent Hotel
Clean, comfortable, and with all the amenities of home.
May 16, 2014
Rated 5 out of 5 by Kernal Very Nice Staff!!!
Hotel is clean, The Staff are GREAT and the food they serve is very GOOD too!!
March 16, 2014
Rated 5 out of 5 by darrick11 Hotel
Excellent hotel. Very new and updated. With the kitchen facilities good for long or short stays. Staff was very friendly and knowledgeable..
November 17, 2014
Rated 5 out of 5 by Marc73 Yes, it's all five star for us!
We've been SPG Gold Members for a while now and have stayed in several SPG hotels in Toronto, Mississauga, Vancouver, Arizona, Los Angles, London ON, London UK, Cancun, San Diego, Seattle, San Francisco... you get the idea. The Element is our new favourite place to stay! We will be seeking out that chain whenever possible.
Check in was a breeze and every staff member we met exceeded our expectations in customer service. The lobby has lots of relaxing sitting area and even has a Wii!
The breakfast was great, the staff picked up dirty plates etc promptly and all the food was restocked quickly. There are Napoleon grills in the patio area, we grilled almost every night and would sit outside chatting till it was time for bed. I understand that on Wednesdays the manager grills up food for the afternoon reception.
We stayed in the largest King room with a full kitchen and a sofa bed. The pictures you see on the Element site are 100% accurate - the room was amazing & had everything you could possibly need to run a kitchen; full fridge, stove top, DISHWASHER, plates, utensil, pots, pans, knives, glasses etc. It was like staying in an apartment, not a hotel room.
The area is being built up and has several restaurants that you can walk to, we did Quesada for lunch and one night hit Fion McCools for drinks. It’s very close to grocery stores and the LCBO, Element even has bikes that you can borrow!! We drive a hybrid and love when hotels and shops have parking just for us, Element has three spots!! Very 'green' hotel, with the option to skip the daily towel & bed changes, but when we needed more towels, dish soap, hand lotion – we had it delivered in minutes.
There are hotels that are closer to the airport for sure, but this location is maybe a 15 minutes drive. I hate to say "for the price, this is an excellent hotel", because even if it was more expensive the Element would still be an amazing deal!!
June 24, 2014
Rated 5 out of 5 by ewoods2014 Quiet Comfortable and Convenient
I would have to say this was the best hotel experience I've had. The floor we stayed on was quiet, even staying 1 room from the elevator. The rooms were comfortable and clean. I loved that there are different restaurant options a walk away, close to an LCBO. Staff was extremely friendly. Looking forward to returning and I have already recommended this hotel.
November 10, 2014
Rated 5 out of 5 by Norm14 Very comfortable and homey
This Hotel was much more than I expected. In some ways simple or basic, in others much more.
The room is the best I have experienced, even compared to far more expensive rooms. It felt like a place i could live. Not sure i would ever need a full size fridge or a dishwasher during a hotel stay, but must be great for long term guests working away from home. It did give it a condo feel, so felt like a home.
The Hot/cold water could use more control. Too fine a line between too hot and too cold in the shower.
Service was very friendly and natural, even the guys taking out garbage said a nice hello.
The breakfast was ok, nothing special. Coffee was inconsistant and not to my liking.
Overall, for a no frills hotel, I would love to stay here again.
Not too far from the airport (10-15 min), but did find it took a while to get a cab when needed.
October 31, 2014
Rated 4 out of 5 by HKG1 Love the room with the kitchen but had some concerns
We let the front desk know that there was a banging noise that we heard while trying to sleep. The first time it was heard about 5 in the morning and the next morning it was a little later.It sounded like something hitting a wall outside our room but we could not see anything. We had a room on the 7th floor so it was not coming from a guest room above us. We were far from the elevator, but could it be something mechanical. Puzzling but annoying.
Love the pool there but did not use it much - way too busy with a hockey team! That was disappointing as our stay there last year was more "hotel like", relaxing!
May 8, 2014
Rated 5 out of 5 by Croco17 Amazing hotel
I was quite impressed with this hotel. The room was very nice and clean, it was also surprisingly very safe for my 11 months old son. The shower was spacious, and I even loved the hand soap, which was very nicely fragranced. The bed was the most comfortable hotel bed I ever slept in. The comforter was very nice and there were more than enough pillows, which were also very comfortable. I slept better than in any other hotel before. The kitchen was very clean and well-furnished, with a full-size refrigerator. The personel was very polite and helpful.
August 25, 2014
Rated 5 out of 5 by Alexa182014 Staff Responsiveness
Staff are very responsive to our requests and inquiries. They are courteous and pleasant. Our check-in process was quick & easy, shows that staff are knowledgeable of their procedures.
October 22, 2014
Rated 4 out of 5 by ElementBob Great Hotel Except ...
The Element is a great hotel in Vaughan. I've stayed at the hotel three times and I've found the rooms very clean and user friendly. I do, however, have three issues that are worth noting. First, I find the room HAC units to be excessively noisy so if you're a light sleeper you may want to avoid this hotel. Second, on my first stay, I was situated across from a wedding group leading to a significant amount of noise into the early hours of the morning so asking for a quiet room may be useful. Third, the entrance and bathroom doors for room 729 do not shut properly.
December 23, 2013
Rated 5 out of 5 by Pell Very clean and modern
I stayed at this hotel for one night. The room was very clean and tidy. The staff is amazing and the rooms are very quiet. I slept right through the night , which is very rare. The bed is heavenly.
October 7, 2014
Rated 5 out of 5 by Bloodhound Superior room and facilities
This is now our new favorite hotel in Toronto. The room was spacious, and shocked us in having a full kitchen and living room area in a standard room. It was very clean and decorated in a calming motif. The staff were very helpful, and not only did the room come with a free buffet breakfast, but we found out that on Mon-Thurs they have a free mini-dinner as well for hotel guests. the exercise facilities were top notch, and if I were picky I could only critique one point in that the hot tub could have been a bit hotter.
March 9, 2014
Rated 5 out of 5 by Funmama This hotel has great rooms.
We really loved the room and with a kitchenette and sofa in addition to two queen beds, there was lots of room for us and our two teenage boys. The staff was also very helpful and friendly. It far surpassed the hotel we had stayed in the night before in downtown Toronto. My husband and I enjoyed the music at the local pub next door for a short while so we had our own break and with its proximity to Wonderland, the kids had their break the following day. Thanks for the wonderful stay.
June 30, 2014
Rated 5 out of 5 by 73james Awesome time
I stay here for work on a regular basis and this time had my spouse with me. We had a great time and will continue to go back.
September 28, 2014
Rated 3 out of 5 by Design4function Quiet, clean, and comfortable.
Free parking and fast wireless Internet with easy one time log in.
Nice touch filtered water tap in room. Kitchen a bit over the top with all those empty closets
Not enough parking.
Conference room equipment microphone did not work well.
Buffet services at lunch were disorganized and cluttered.?need pass through window from kitchen/that space needs to be redesigned/rebuilt. That corridor is too small. Food at lunch was hardly impressive, orange juice was not real.
Staff were all very pleasant.
September 22, 2013
Rated 5 out of 5 by RegularDutch Different from other hotels, excellent service
I like this hotel. Looks good, has super nice beds and showers. Staff is very helpful and friendly and I like that they recognise their guests (all shifts). Felt like they were really committed to make my stay (part business, part personel) worthwile. Did not use the breakfast that was included because I have special dietary needs, but it looked like the other guests were enjoying it. I got upgraded to their full kitchen room. Missed having a bath, but also never asked for one. I do not they have 2 queen bed/tub rooms. Will definitely come back. Liked that they took my request for a quiet spot into account. Also appreciated that I was taken seriously when complaining about a barking dog in a room across from mine. I would definitely recommend this hotel. It looks and feels different and the bed are godly!
March 15, 2014
Rated 5 out of 5 by HunterTrillium Luxurious Home
We look forward to always coming back to the Element from the staff to the breakfasts and lattes to our room which is like our vacation condo. It's always a place we look forward to coming back to!
September 14, 2014
Rated 5 out of 5 by Vincent42 An Oasis in Vaughn
Ny wife suggested this hotel for a short get-away over the Canada Day long weekend. To say that our stay met our expectations would be an understatement. We'd intended to use the hotel as a base of operations while visiting local attractions - it is very conveniently located - but discovered that it was a wonderful place to unwind with a hot-tub spa, gym and swimming pool. Our children gave the latter an enthusiastic thumbs-up.
July 2, 2014
Rated 5 out of 5 by Thirdroom Very comfortable suites
I stayed with my daughter for one night using the Canada's Wonderland package. The package included a suite with two queen beds, and a kitchen.
The room is not overly large, but it is efficiently designed. The finishings are stylish, and the beds are very comfortable. The kitchen has a full sized fridge and dishwasher, a burner and a microwave, but no oven. It is well equipped with dishes and utensils. There is a small tuck shop in the lobby, but you should bring groceries if you intend to cook.
If you don't want to cook, there are some family friendly restaurants adjacent to the hotel.
The pool and hot tub are both beautiful and I would recommend planning to use them. The fitness centre looked good, although we didn't use it.
The staff are fantastic - very helpful and friendly.
Overall, a very nice new hotel, with excellent service, which is conveniently located.
June 25, 2014
Rated 5 out of 5 by maryellen1327 Wonderful Spot
The Element was conveniently located near the airport and highways and the property was immaculate as well as close to an excellent variety of restaurants. The beds were like a big hug and so comfortable as well. The kitchen was adorable. Breakfast was delicious with delicious waffles! The staff was gracious. Loved the Roman Shower and new modern kitchen and bathroom. 2 Flat Screen TV's in the one bedroom suite. It was so cozy, i loved it.
December 16, 2013
Rated 5 out of 5 by Ohio3 Great time in Vaughan
First time ever staying at an Element Hotel. The facility was exceptionally clean, and the staff was very friendly. Loved the pool, hot tub, and workout facilities. Complimentary breakfast was wonderful, with a variety of foods for every appetite.
August 30, 2014
Rated 5 out of 5 by hamiljs Family Friendly without Sacrificing Comfort
I was in the Toronto area to do some training for my company and I brought my family. Wife and children, 10, 6, and 1. The room was a perfectly sized suite with a master bedroom, living room with pull out couch, and a kitchenette. Before I arrived with a very active 1 yr old I was concerned about hazards in the room, but the design was safe enough to put him down and let him run immediately. From the time I checked in the staff was extremely professional and helpful. My wife relied heavily on their knowledge of the area while I was training during the day. Also, the cleaning staff was very nice, helpful, and well timed every day. For Breakfast, you may need to wait a few minutes for warm items. This is important to remember if you are in a hurry in the morning. The afternoon reception snack was also a welcome surprise. Overall this is a wonderful facility (Perhaps the most family friendly I've been to) and I highly recommend it.
July 19, 2014
Rated 5 out of 5 by standst Great place
My stay was for work purposes, but I would definitely come back for pleasure next time I'm in the Toronto area.
The hotel was practically brand new and really a nice place to come "home" to when I was away from home. Great, friendly staff, modern facilities, the gym, the salt water pool, and the full kitchens in the room...all fantastic. The "Heavenly" beds are the best! Want one for my own house!!
June 2, 2014
Rated 5 out of 5 by Apu2014 Excellent Hotel!
We stayed in a one bedroom suite. This is one of the best hotels we have ever stayed. Very nice and clean facility, good breakfast, very nice modern decors. We really enjoyed our stay here!
August 29, 2014