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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 24 reviewers.
Rated 5 out of 5 by Great stays for family reunion Very pleasant stay during the summer vacation with family members. Have booked 3 rooms and the hotel staff tried their best to meet our request. The kids bicycles are big hits for two kids. The breakfast buffet are very good and had a lot of selection. Will stay here again for my next trip. July 24, 2016
Rated 2 out of 5 by Average This is just an average hotel June 25, 2016
Rated 3 out of 5 by It is overall a good place It is overall a good place March 12, 2016
Rated 5 out of 5 by New Facility,Great Staff I arrived the hotel at the Chinese National Holiday peak season, but things are all in order during my stay - my room upgrade is there when I checking-in. And what surprise me most is the hotel manager, Ms. Dai is there all 3 days when I am there, helping her staff out - I could met her everywhere, in the canteen, lobby, fitness , morning, noon and evening time. Ready to assist and giving advice. I would definitely come back later. October 4, 2015
Rated 4 out of 5 by 第一次入住源宿品牌的酒店 带全家渡个周末,作为westin的副品牌,很多方面超出预期:整体的装修,风格,包括客房内所有用具,无钥匙系统也是很不错,给人以相当时尚的感受。 唯一感受较差的是晚上空调只有送风没有制冷,房间温度在27度降不下去。 October 16, 2016
Rated 4 out of 5 by 偏僻,没有期望中好! 偏僻,没有期望中好!或许商务区吧,去苏州的景点不是很方便。 October 9, 2016
Rated 3 out of 5 by 有些失望的入住 很有科技感的酒店,15年第一次入住后感觉比喜来登等老品牌更符合我的要求,因此有了第二次入住,但可惜的是这次总体感觉未达到预期,分维度来说一下。 公共区域9分:除了部分外墙显旧之外,总体维持高水准,各种电子化的应用使得酒店各处人机体验顺畅。仿海水泳池仍是亮点,使得孩子非常尽兴。 房间9分:漂亮的湖景,舒服的睡床&过高的枕头,舒服的睡床&过高的枕头,舒服的睡床&过高的枕头,重要的事情说三遍,睡眠体验总体可以,自助厨房餐具一如既往的好,浴室水量足温度调节灵敏,下水通畅,智能电视节目丰富,总体满意。 餐饮5分:早餐的丰富程度比之上次没有任何改良,晚餐菜式中规中矩,但广告上以及预订时服务人员提及的大闸蟹却不见踪影,问及时服务人员对此也没有任何解释,似乎一切理所应当,对于爱吃蟹的人来说不得不说相当遗憾。 服务2分:比较奇妙的是我感觉健身中心的员工是酒店服务最好的,餐厅服务员勉强及格,而作为门面的前台员工服务则喜忧参半,首先办理入住的员工比较专业也带着微笑值得表扬,但因为我的疏忽忘了当时对订单中第二天延迟退房的要求进行确认,所以晚上打电话到前台要求第二天延迟退房,没想到接电话的男员工态度傲慢,冷冰冰的反复强调12点的标准退房时间,感觉客人很无知还在无理取闹,然后就是不断对延迟到13点还是14点讨价还价,虽然最后结果是与经理商量确认,但给客人的感觉就是同意延迟退房似乎是给你很大的恩惠一般,给客人的感受极差,酒店有必要对该员工的沟通技巧进行培训。 希望酒店不断完善各方面管理,维护element by westin的品牌形象,我还是愿意将酒店推荐给朋友的。 October 8, 2016
Rated 3 out of 5 by Disappointed Frankly speaking, I'm a little disappointed by this hotel. It is hard to believe that it is operated by a professional hotel group like SPG. It is more like to be operated by a local owner, without much experiences. I know that this hotel is the entry-level series of SPG, but I still think that it has to improve A lot to meet the standards. I Booked a suite room, and find that it was very small, not only the living room, but also the bath room and kitch. And the kitchen is not Well equipped. There are not enough dishes or chopsticks or forks, and there are no seasonings and oils. The small rubbish bin cannot hold Anything. The coffee machine is in a very old style, not the kind you will see in most modern hotels that uses coffee capsules. The gym was operated in an easy way. It was weird to see the attendants sat on the window sill talking to each other casually. The changing room is not well leaned, used towers piled on the bench and no one cares. It was not better than a swimming pool in your neighborhood. And the most the bad experience was in the breakfast buffet restaurant. You can see a lot of tables that were not well attended, dishes in the Buffet area were not refilled after foods were taken. Tables and floor were not well cleaned. Staffs seemed tired and not well trained. All things worked in a weird manner. It did be the most disappointing stay with SPG. September 5, 2016
  • 2016-10-25 T10:21:31.064-05:00
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