Guest Services & Front Office

The Guest Services and Front Office are a vital part of our hotels at Four Points. As keys to our Guest Satisfaction drivers, these departments are critical to the continued success of our hotels, our brands, and our company as a whole. The Guest Services and Front Office departments offer constant guest interaction, with the most diverse operating exposure in the hotel.

Ideal Guest Services and Front Office associates are passionate about customer service. They look to make our guests comfortable while away from home, whether they are traveling on business or for leisure. Our associates have a keen sense to anticipate our guests’ needs and exceed their expectations. These associates have excellent communication skills, can multi-task, are team oriented, and strive to resolve challenges when they arise. Our Guest Services and Front Office associates are constantly looking to improve on the guest’s experience.

Four Points offers opportunities in the following areas within the Guest Services and Front Office:

• Director of Rooms
• Front Office Supervision and Management
• Front Desk Supervision and Management
• Guest Services Supervision and Management

As the communications center of the hotel, the Front Office is often a stepping stone for entry level managers. Guest Services and Front Office positions offer a candidate the opportunity to communicate on a daily basis with all departments of the hotel, increasing the candidate’s exposure to the full property operation.