sales & marketing

The hotel sales & marketing department is responsible for identifying customers with group business or volume accounts and booking their rooms, food and beverage and ancillary revenues into the hotel. The sales department is the heart of the hotel in that their business decisions affect all of the departments and is critical to the overall success of our individual hotels, our portfolio of brands and Starwood as a whole.

Ideal Sales candidates are driven by the excitement and success of contracting group room revenue into the hotel. They are self-motivated to reach individual goals while contributing to team goals. A successful sales associate is confident, technologically savvy, and effective at proactively identifying problems and offering solutions. They understand the importance of strategically placing business in the hotel to maximize overall revenue while maintaining positive professional business relationships with their customers.

Leadership positions within Sales are oftentimes filled from qualified Sales Managers that exhibit leadership potential, high levels of competence and a desire to succeed. Some Sales Managers prefer to remain in a selling role, as they are motivated by our pay for performance structure. We also encourage continued development and training to keep them motivated and rewarded.